Ina Steiner EcommerceBytes Blog
News and insight focusing on ecommerce.
by Ina Steiner, Editor of EcommerceBytes.com
Thu Aug 28 2014 11:22:16

eBay Glitch Blocks Buyers from Bidding

By: Ina Steiner

Sponsored Link

eBay's system is mistakenly blocking buyers in the U.S. from purchasing items from U.S. sellers, who reported the problem on Wednesday morning, according to users.

"Buyers are being blocked from bidding or purchasing items on eBay due to a glitch that states "The seller does not ship to your location,"" said an EcommerceBytes reader. "This is happening for US customers on listings where the seller ships to the US.  We spoke with CS this morning and they said it is a major global issue."

In a thread started on the eBay discussion boards on Wednesday, a seller wrote, "I am in New Jersey and a buyer from Texas purchased two fixed priced items and then went to bid on auctions from me and got a message saying she was blocked from doing so because she lives in a country I don't ship to."

Sellers said they are being told it is a known issue with auction listings - and possibly fixed-price listings. One seller speculated eBay's system might be confusing state codes with country codes. EcommerceBytes sent an inquiry to eBay for more information.

eBay has a new outage policy, which it changed without notifying sellers, in which it says it will post about problems on its announcement board, but it has yet to post about the current problem or how it intends to compensate sellers.

Comments (103) | Leave Comment | Permalink
Readers Comments

Perminate Link for eBay Glitch Blocks Buyers from Bidding   eBay Glitch Blocks Buyers from Bidding

by: AgendaSwallowsAll This user has validated their user name.

Sat Aug 30 19:40:53 2014

@Marie

Can't recall where I heard or read this recently but well prior to your writing about this it's my understanding John Donahoe & Co. had planned to rationalize such a move through convincing themselves the buyer must have had an initial thought leading them to leave a negative or neutral and backtracking is not a valid reason for either not being applied as a defect, feedback buyer statement removed or not.

With respect to this not being the first Holiday season, desperation and the application of a singular self-serving agenda grows, this is simply new growth.

I know you love ebay Marie and resist wanting to think the worst. Problem is, ebay is no longer ebay, it is John Donahoe & Co. aka Bain & Co.  

Perminate Link for eBay Glitch Blocks Buyers from Bidding   eBay Glitch Blocks Buyers from Bidding

This user has validated their user name. by: Marie

Sat Aug 30 19:58:36 2014

Through all the holiday seasons and even though many have said Ebay is a sinking ship, they have always remained a profitable company and show no signs of the demise that so many have been predicting every time Ebay does some bone headed change over the past 6 years.  You can only cry wolf for so long before people stop listening.

I never said I love Ebay.  Others say it, such as yourself.  For me, I just call them as I see them.  Some changes are good, some not so much and others are just ridiculous.  That doesn't mean I love Ebay.  

I think there is plenty of room for improvement.  But for the sole reason that I don't call out the evils of ebay at every turn, some like to try to label me.  Just a little heads up.  If you are going to try to label me, you need to get a much larger label.  Not because I'm physically a big person but because I'm far more complicated that some might like to believe.

AS for whatever you read, if you find it again, I would be interested to see it.  I've looked all over the place and I've found no such statement by JD.  Now that only means I have not located it, nothing more.  So don't read more into that than is intended.  I'm trying to research this issue.

Perminate Link for eBay Glitch Blocks Buyers from Bidding   eBay Glitch Blocks Buyers from Bidding

This user has validated their user name. by: The End

Sat Aug 30 20:25:43 2014

Saturday 9pm Aug. 30, 2014
Ebay PayPal no longer allows purchases with your credit card. You are now FORCED to open a PayPal account.I won't use PayPal. Seller just lost a sale.
This is war.

Perminate Link for eBay Glitch Blocks Buyers from Bidding   eBay Glitch Blocks Buyers from Bidding

by: AgendaSwallowsAll This user has validated their user name.

Sat Aug 30 20:28:48 2014

@Marie

Where did I say my thought of your loving ebay or not wanting to think the worst was a bad thing, you'll not find such in my statement so it was not a label.

I myself give individuals and/or entities excuses until I've become blue in the face.

My intellect side made moves back in 2009 not intended to free me from the site but instead to lessen  our monthly financial obligation for intellect told me what was coming and that it would get no better although at that point I didn't think things could get worse for my non-intellect backed side always wants to believe a mistake had been made, no ill was intended, yada, yada, yada.

The writing is on the wall Marie, ill intent is in fact intended and it's all for Wall Street.

With respect to ''they have always remained a profitable company and show no signs of the demise'', I respectfully disagree with you, John Donahoe & Co. ( formerly ebay ) is no longer profitable as a stand alone entity and hasn't been for some time.

Perminate Link for eBay Glitch Blocks Buyers from Bidding   eBay Glitch Blocks Buyers from Bidding

by: MovinOn This user has validated their user name.

Sun Aug 31 00:00:08 2014

I understand ebay is in business to make a profit. However, ebay certainly has not grown the way amazon has. As many others have stated, it appears ebay is trying to become another amazon. Why isn't ebay growing? It shouldn't take someone with an MBA to realize:

1. Ebay never has been, and never will be amazon

2. Ebay has been growing revenues through paypal and through increased seller fees on ebay, not through increased sales on ebay

3. It wasn't enough that ebay made a commission on sales. Now they get a percentage of the shipping cost, too. This forces the sellers to increase the cost of the product or the handling fee to cover costs, raising the total cost to buyers, and driving some buyers away.

4. Ebay has many more sellers, but few additional buyers

5. Ebay has groomed buyers to have high expectations of sellers in many ways - fast, free shipping, low price, quick shipping, very generous return policy, claim an item is SNAD so seller pays return shipping, lie about anything and the buyer wins, seller loses any dispute

6. Ebay has been kicking sellers to the curb, more and more every year, since 2008

7. In the Spring 2014 update, ebay has blamed sellers for many situations totally outside the sellers' control, such as:
- shipping that takes longer than ebay estimates, even though shipped on time
- buyers that decide to return an item and blame the seller so they get return shipping paid and a full refund
- buyers can buy a new Coach bag or designer jeans for a few weeks, claim SNAD, return the used item for a full refund. Presto! Free rental!
- buyer didnt' read the description and bought the wrong item - another seller defect
- buyer asks where their item is after tracking shows delivered - another seller defect
- buyer needs a screwgun to build a deck - buy on ebay, use it for a week, claim it doesn't work right, return for a full refund and seller pays return shipping - another seller defect
- buyer sends a message to the seller to thank seller for a good deal, or to ask a simple question - yep, another seller defect

8. Call the vast majority of Top Rated Sellers defective for reasons totally beyond their control, strip them of their Top Rated Seller status, reduce their rankings in search results, limit their selling, and charge them higher fees, and expect them to like it.

9. Ebay used to require a buyer to contact a seller before opening a case. Now a case is opened automatically when the seller has almost any question or concern. This creates a more hostile selling environment.

10. Ebay used to allow sellers to leave real feedback for buyers. Now sellers can only leave positive FB. If a buyer pays for an item, the buyer is an angel, even if they later try to rip off the seller for any of the reasons mentioned above. And if any of these happen, it's always the seller's fault.

Ebay makes their money by charging fees to the sellers. Yet the sellers are constantly being charged more, made to jump through more hoops to sell on ebay, and now called defective when ANYTHING goes wrong with a transaction, even if the buyer just asks a question about an item or asks where their package is. Ebay has created such a hostile selling environment and chased away many good sellers and buyers. And this is supposed to help grow the business, how?????????

Sellers blamed for almost anything that could go wrong, buried or hidden search results, higher fees, ebay glitches, higher risk of returns where the buyer claims SNAD so seller has to pay return shipping and get a defect, ebay managed returns, global shipping program, higher seller fees, higher shipping costs, more buyers dissatisfied over the least little thing, and the list goes on and on and on.

When I first read the spring 2014 seller update, I knew that when that went into effect, I would cancel my final listings on ebay. Ebay doesn't want or need a defective seller like me, even though I have 100% positive FB and DSRs all over 4.9. I have been blamed for many of the above reasons, though I couldn't do anything to prevent it. Ebay has called me defective, stripped me of my Top Rated Seller status, and now wants to bury my listings in search results and charge me 25% higher fees for it. I'm sick of the BS. I ended my final listings on ebay on Aug. 20. I'm not MovinOn. I have MovedOn to better selling venues.

Perminate Link for eBay Glitch Blocks Buyers from Bidding   eBay Glitch Blocks Buyers from Bidding

This user has validated their user name. by: LDS Brother

Sun Aug 31 10:30:38 2014

AMEN "MovedOn"

Had a high value item end last night for $30 on Saturday, NOT the norm ! So looks like something blocked potential bidders ! I lost BIGTIME ! Thanks eBay for your stable selling platform with top notch programming !

Perminate Link for eBay Glitch Blocks Buyers from Bidding   eBay Glitch Blocks Buyers from Bidding

This user has validated their user name. by: Island_Sam

Sun Aug 31 11:54:55 2014

Agree with MovedOn 101%

We now only using ebay to "Liquidate" stale inventory. Items that don't sell in our site or other platforms. We know placing the item starting at 0.99 we will take a loss. And, we wait until they offer "Free Listings". Believe it or not, about 2-5% of these items don't even sell for the "giveaway" price! Evidence of saturation.

We've also started seeing more and more buyers canceling their bids before ending. They found the same item at 0.98 ending soon. Another sign of saturation. Based on this evidence, eventually ebay will not even be a viable option for us.

For us, ebay is now our lowest priority platform. Our "flea market" or "garage sale" platform. Sad but true. We also started buying our supplies and other business need items elsewhere. The "Leaves a bad taste in your mouth" syndrome.

I feel for those who are stuck in ebay. But, one must adjust and make changes.

Perminate Link for eBay Glitch Blocks Buyers from Bidding   eBay Glitch Blocks Buyers from Bidding

This user has validated their user name. by: Marie

Sun Aug 31 12:40:23 2014

@movinon

#4 Where did you find those numbers or percentages.  I've always been curious about that.

#5 Because they are trying to make us one person shops compete with big B&M stores with employees and far better cash flow to cover the costs of doing so.  We can't compete with that yet Ebay insist we come up with a  way.

#6 Well they all were innocent.  But I firmly believe that some very good sellers were lost to it.

#7 Most of that is completely correct.  But there is NO DEFECT for a buyer sending a seller a message.  NONE.  Now if you mean that if a buyer tries to send a message after the purchase and use the subject as one of the top two choices, it then kicks them to a screen that if they complete the info will open a claim.

That is completely correct.  But if the buyer chooses any other subject other than the top two choices this does not happen and you get no defect because of an email.

#9  To my knowledge Ebay has never required a buyer to contact a seller before being able to open a case.  About 2 1/2 years ago Ebay said they were going to implement a policy like that.  It was promised to us but would be delayed in arriving until after that holiday season.  Then at the beginning of last year, I think it was, they were ready to release the change, however they changed the change before releasing it.  And they felt it was more important to just allow the buyer to auto open the claim when trying to send a seller an email.  By the time this happened, many sellers forgot about Ebay's original commitment to force communication first.  But those of us that remembered did yell a lot.

Now in the Fall Update they are moving back a bit on this.  They are now saying they will allow the buyer to contact us without auto opening a claim.  Of course they didn't say enough about it in the Update for us to really know what that means, so we will have to wait and see.

You have very good observations.  

Perminate Link for eBay Glitch Blocks Buyers from Bidding   eBay Glitch Blocks Buyers from Bidding

by: ebay refugee camp This user has validated their user name.

Sun Aug 31 15:16:10 2014

The board of ebay has too many fingers in the pie and they should not. The sooner they act on the dismissal of the present executive  team's failures and the inadequate and inability to make sound decisions the better. The level of imcomptetence is hard to believe

Perminate Link for eBay Glitch Blocks Buyers from Bidding   eBay Glitch Blocks Buyers from Bidding

This user has validated their user name. by: Philip Cohen

Sun Aug 31 16:56:40 2014

"Believe it or not, about 2-5% of these items don't even sell for the "giveaway" price! Evidence of saturation."

Or simply a lack of buyers; not all buyers are assholes, and many, I think, are becoming aware of what an obnoxious, unscrupulous organisation eBay has become ...

The eBay executive suite—where the incompetent mingle with the disingenuous, the malevolent and the outright criminal, and the just plain stupid ... http://bit.ly/11F2eas

Perminate Link for eBay Glitch Blocks Buyers from Bidding   eBay Glitch Blocks Buyers from Bidding

by: maxmad This user has validated their user name.

Sun Aug 31 17:22:35 2014

Happens ALL the time, and it's Still a glitch, tried to bid on some  items last night, would allow some, but as usual some not,

I believe the error is due to a buyer not having their paypal account linked to their ebay account.

my buyer guest account is not linked to my paypal account, I always say no when ever I check out, I can only assume others do the same thing,


And if the seller has configured paypal as a buyer requirement, then the bid gets rejected.

Their programing is a real piece of work
 

Perminate Link for eBay Glitch Blocks Buyers from Bidding   eBay Glitch Blocks Buyers from Bidding

by: odona This user has validated their user name.

Sun Aug 31 23:45:34 2014

After reading a couple of posts I went into the activity log for buyer controls and found nothing about the location but a huge number of buyers having too many unpaid items...at first I was shocked - they all have 100% but then...OF COURSE! - you can't leave them negatives so how can we know
anything? I can't figure out how to find out where they're from, tho...

Perminate Link for eBay Glitch Blocks Buyers from Bidding   eBay Glitch Blocks Buyers from Bidding

This user has validated their user name. by: Philip Cohen

Mon Sep 1 00:20:46 2014

"The eBay Partner Network team is committed to a clean network that rewards hardworking, quality affiliates. eBay does not tolerate illegal behaviors [sic] on its platforms and is dedicated to ensuring that individuals involved in such activities are prosecuted to the fullest extent of the law. We're pleased that justice has been served in this matter."—eBay’s Ryan Moore.
http://www.ecommercebytes.com/cab/abn/y14/m09/i01/s01

“eBay does not tolerate illegal behaviors [sic] on its platforms …”

This is a joke, right? Oh, it’s not a joke; I just noticed that this statement has come from “Lyin” Ryan …

The eBay executive suite—where the incompetent mingle with the disingenuous, the malevolent and the outright criminal, and the just plain stupid ... http://bit.ly/11F2eas

Perminate Link for eBay Glitch Blocks Buyers from Bidding   eBay Glitch Blocks Buyers from Bidding

by: nothingnew This user has validated their user name.

Mon Sep 1 06:01:09 2014

I ended all my listings on ebay last night. And as soon as my bank opens im putting a block on paypal from any access to my bank account. Im DONE with ebay after 16 years. Just have to delete 1500 pp buttons off another site I sell at.

Perminate Link for eBay Glitch Blocks Buyers from Bidding   eBay Glitch Blocks Buyers from Bidding

by: doboy This user has validated their user name.

Mon Sep 1 07:46:17 2014

This has happened two times with different buyers.  When they contacted eBay, they were told to ask me to put them on my unblocked buyer list.  Of the two, one was able to purchase one item but not the second.  

Perminate Link for eBay Glitch Blocks Buyers from Bidding   eBay Glitch Blocks Buyers from Bidding

by: Deanie This user has validated their user name.

Mon Sep 1 14:05:58 2014

So WHERE are the ones that have gotten smart selling? (Not making fun-really you've gotten smart!) I haven't been able to google any sights that are comparable to eBay. Either they sell only new stuff or they have appointed auction times or etc. etc. Inquiring minds -you know!

Perminate Link for eBay Glitch Blocks Buyers from Bidding   eBay Glitch Blocks Buyers from Bidding

by: comet This user has validated their user name.

Mon Sep 1 22:58:00 2014

@DEANIE---

Yes thanks for asking--I (and others)  have asked these SAME questions MANY times over--WHERE ARE ALL THESE NEWLY HAPPY SELLERS SELLING??

And I get noooooo answers.

Crickets.

I have looked at EBID;  ETSY;  BONANZA; RUBY LANE and 11 MAIN.  None of them seem viable.  Perhaps I have missed a site;  or perhaps I am not using the Search properly.

However:::  ETSY will "allow"  you to sell SOME vintage items.  Maybe.  But--their site is also evolving into being another Chinese-fake-product morass where the word "Vintage"  has NO meaning in the way we have always used it;  their "Customer Service"  SUCKS even worse than ebays if that is to be believed;  for me I could not sell the high end brands of sportswear and gear I formerly found SO PROFITABLE on ebay; and their search is TERRIBLE.

Bonanza--I wanna like em'.. I really DO.  But--again--search is non functional;  can't locate any SOLD ITEMS for pricing or comparables;  there just doesn't seem to be the numbers either buying or selling.  

This also holds true as far as I can see for EBID---no listings mean no sales and this turns into a Catch-22.

11 Main was going to be the SITE TO END ALL SITES.  Umn----until it--isn't.  I "get"  the whole "By Invitation Only!" hype.  But again--I don't see SALES.  I can't sell there even if I was to get an "invite"  as they don't ALLOW clothing/gear or Motors---two of the categories I DO sell in!

RUBY LANE is or was real purdy but for serious high end collection builders or art buyers.  Nice;  but a bit too rarified for lil' ol' me.  I do like their free tote bags tho!  LOL!  

Amazon I think has a "Real Small Seller"  listing spot where for (I think; do not beat me up if this is not 100% accurate)  for a nominal sum--maybe $1 an item???  You can list and not have to meet the higher volume requirements.  I have not really looked into this but I might.  But again---for ME--this would be only for ONE product I sell---You can't sell vintage or "Pre-Loved"  clothing on their precious baby site.  And of course--no auctions!

I will say--I love auctions.  However I would be happy with ANY form of sales at this point.  

Sooooo---where do we GO?  Building our own web site--if we have the skills--or having some one else help--would be great but--if you sell a diverse variety of things---some of them--Oh My!!!--Used (Pre-loved--how---cute)  or for rare vehicles---this becomes an "Issue"  as a site should probably contain a more cohesive range of items--ie car parts or boots or office supplies---How would you drive traffic to a site which might have --say---Salomon boots and Patagonia Fleece jacket and Coach bags and North Face vest--- and a few motorcycle parts---get my drift?  And each of these is a one-off.  

I truely wish someone WOULD share their  new-found sites as this would benefit ALL of us--I highly doubt there is much overlap on what the posters HERE sell.  IF sellers could pick ONE SITE to even list---say----20 items on--multiply that by a number of sellers---this could MAKE a site.  

The good thing about ebay was always the diversity of what the sellers offered for sale--you could buy a set of china to match Grandma's and you could buy a pair of jeans and you could buy an alternator for your Honda--all on the same night on the same site.  

That WAS the genius of ebay.  

RIP ebay  

Perminate Link for eBay Glitch Blocks Buyers from Bidding   eBay Glitch Blocks Buyers from Bidding

by: comet This user has validated their user name.

Mon Sep 1 23:10:12 2014

I went to look at my SITE REQUIREMENTS and discovered that I had TWO separate bidders who were BLOCKED from bidding on different items.  One had 1156 FB and had been a member since October of '09.  The other had 83 FB.  

I grabbed the info on that higher FB bidder as it seemed to match a scammer I had recently but it does not match up---sigh.  That would have been--interesting!

You are told that they "Can't TELL you who the bidder was yada yada yada----"   I too am almost tempted to uncheck the Unpaid Item box----but then again----no.  Call me cynical but somehow I can see ebay working THAT into a DEFECT---OH well if the buyer REALLY wanted your item after they read your POS description and saw your lousy photos--then they WOULD HAVE PAID.  Must be ALL THE SELLERS FAULT.  Defect assigned. That is all.

I --like so many---cannot see how it can be LEGAL for ebay to do what they do.  I don't care about the old "User Agreement"  argument they hold out---they change it so often and BACKDATE IT--how CAN it be legal???   Taking money and failing to provide the SERVICE contracted FOR---this is theft of service.  QED.

Some here read the post on the lawsuit going forward in CA on how ebay and Paypal fail to do just exactly this---I think the lawyers arguing the case have not done a good job with it if they have NOT managed to gather enough EVIDENCE of these crimes.  But the evidence IS out there--it is on all of OUR account ledgers and emails.  

Of course we have heard how ebay has "Bought"  the best "Justice"  in California it can afford---Isn't there ONE honest judge out there?  

Perminate Link for eBay Glitch Blocks Buyers from Bidding   eBay Glitch Blocks Buyers from Bidding

This user has validated their user name. by: Don Wagner

Tue Sep 2 12:04:48 2014

I was not aware of the Buyer Requirements Activity Log and paid a visit. Just what I needed, another reason for a gnawing knot in the pit of my stomach.

Perminate Link for eBay Glitch Blocks Buyers from Bidding   eBay Glitch Blocks Buyers from Bidding

This user has validated their user name. by: shabbychick

Tue Sep 2 22:04:18 2014

@comet
I think you could sell jeans, grammas china, and used car parts on ECrater.  The shipping matrix is not as intimidating as I thought once I enlisted the help of their forum. Too bad Bonanza seems to be banned from google search like Ebay. Seems like Etsy and personal web sites and a little of ECrater are the only ones showing up in my category of vintage stuff. At least when I google ''images'' which is how I search. But I guess that could change at any moment.

This glitch just shows another vulnerability in Ebays programming. If only they would pay more attention to that instesd of this pathological paranoia about the defects of sellers. My friends have a saying...''when you're pointing a finger at me you're pointing 3 fingers back at yourself''.  

Click to view more comments
1 2 3 4 5 6  [Next Page]


Login is required to post comments.
To sign in to leave a comment, fill in the form below. If you have not yet signed up for AB Verify, or if you'd like more information, go to the Registration Page
.

Login for AB Verify
Be sure and use your email address and password to log in.

 
Email:
Password:
 
 Forgot Your Password?
 Even though you are signed in with the AuctionBytes Blog, you will have to sign in to the EcommerceBytes blog. But you can sign in with your existing AB Verify info.