|Sun Feb 16 2014 21:33:37|
Here Come eBay Business Policies Two Years Later
By: Ina Steiner
eBay is still trying to roll out its Business Policies feature two years after first announcing the functionality. In February 2012, eBay said the feature would be available in May of that year, but in July it wrote, "Availability of the new business policies functionality, originally announced in the 2012 Spring Seller Update, has been postponed."
Last summer, eBay said sellers would be automatically opted in to business policies beginning in mid-July 2013, but it was again pushed off until this year - last week, eBay wrote, "for some sellers, eBay is now beginning to automatically turn on business policies, the functionality that allows you to quickly and easily create, edit, and manage shipping, payment, and return policies for all your listings from one convenient location."
Now, some sellers are giving eBay a thumb's down for how it is implementing the new feature. Over a week ago, I wrote about the chaos that some sellers were experiencing when encountering the feature for the first time with no warning about what it was they were seeing. And after eBay announced the availability of the feature on Friday, some sellers complained that it was cumbersome to set up the policies - see Monday's Newsflash newsletter for more information.
The feature itself is designed to make sellers' lives easier, but according to seller emails and reports on eBay's boards, the usability is poor.
What struck me most about eBay's Business Policies, however, is this May 2012 blog post written by Julia Wilkinson about eBay's Business Policies. An eBay seller wrote in the comments, "Hopefully, this system has been fully tested and will be released glitch free unlike most eBay releases. Imagine setting up policies to be applied to hundreds of listings only to find the typical eBay "glitch" that will cause sellers to have to repair their listings one at a time. It will take minutes to set policies for hundreds or thousands of listings, then take days to fix them if eBay's process has any bugs. Sellers would be wise to wait for a couple of months before attempting to make use of this new eBay process solely based on eBay's history of rolling out programs that have not been fully debugged."
Two years later, it would seem that seller's advice is worth mulling. See eBay's latest announcement about Business Policies.
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