Ina Steiner EcommerceBytes Blog
News and insight focusing on ecommerce.
by Ina Steiner, Editor of EcommerceBytes.com
Wed Nov 12 2014 22:12:58

Watchdog Questions eBay's Handling of Fakes

By: Ina Steiner

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Manufacturers who back a site called the Counterfeit Report are unhappy with how eBay is handling the problem of counterfeits, and this week, they scored a major publicity win.

The Counterfeit Report, which ironically uses a logo that looks strikingly similar to the one used by Consumer Reports' Consumerist website, issued a press release accusing eBay of banning it for reporting fakes for sale on the site.

Craig Crosby, publisher of the Counterfeit Report, accused eBay of retaliating against him and said eBay removed comments that warned consumers of counterfeit listings.

eBay said its systems had identified him as a bad buyer. After all, what kind of buyer keeps making purchases on a site if they report having poor experiences over and over again. (How many readers can relate?)

Is eBay too easy on the issue of counterfeits for sale on its site?
 
On the one hand, we've received reports over the years that eBay ignores reports against sellers of counterfeit goods. On the other hand, we've received reports from sellers who say eBay's VeRO program designed to protect brands' Intellectual Property is one-sided in favor of manufacturers.

It certainly appears there are plenty of sellers and manufacturers who are unhappy over the issue of counterfeits.

You can read the full story in Thursday's Newsflash newsletter - and let us know how well you think eBay - and other marketplaces - handle the problem of counterfeits.

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Readers Comments

Perminate Link for Watchdog Questions eBay's Handling of Fakes   Watchdog Questions eBay's Handling of Fakes

by: pace306 This user has validated their user name.

Thu Nov 13 11:13:18 2014

The problem with SNADbay and fakes/counterfeits is that SNADbay ITSELF is counterfeit.

Up until 2007 when the current dope was brought on - we all listed on eBay. Since then we have been listing on SNADbay.

During that time JD aka the DOPE, blatantly copied Amazon in every which way. If Jeff Bezos had a baloney sandwhich for lunch so did the DOPE.

SNADbay is a cheap fake, a knock off, a bad clone of Amazon.

Can you really expect SNADbay to police itself correctly?

Like any other knock off - none of the features "work". The Customer Service feature doesnt work 1 hour plus hold times doesnt equal working), neither does the inaccurate information from non "engrish" speaking people, Seller protection doesnt work, VERO doesnt work, GSP doesnt work properly, the site has had how many outtages this year? ... see - none of the features on this cheap knock off, work. Typical Chinese (LOL since they are bed with them) garbage.

VERO was never designed to "work". Its ONLY function is to make sure SNADbay doesnt get sued. Thats it, thats all it ever was, thats all it will ever be.

Lyin' Ryan says they work and investigate .... %100 BS (and Ryan - Ive had entanglements with VERO on more then a few occasions - PLEASE come sue me - my attorneys could use some of your Cayman Island offshore money).

VERO does get faxed - one of the posters here is correct, and then
VERO (who are busy watching Green Acres reruns on Boomerang) put down thier Diet Dews and Cheetos and find a poor soul to hurt. They (admitted to me in their own emails) NEVER EVER look at the request, the item on the request, proof from sellers of its origins - NOTHING.

They only spring into action when threatened by a manufacturer.

VERO has openly partnered with various makers to "clean SNADbay up" from unwanted sellers - in return for Platinum stores. Ahem Skullcandy. It was tit for tat and the resulting wich hunt put out (they just left and went to Amazon) 2 fellow sellers - for no reason - just cause Skullcandy didnt want those items on SNADbay. SNADbay got their money and store (fvfs) and Skullcandy got what it wanted.

If you REALLY want to see the wild west of fakes - type in Beats headphones. No wondre David Tognotti - the Monster lead attorney had a fit when he discussed SNADbay with me. Its FILLED with fakes.

The other poster is correct much like asking SNADbay to get involved in returns - nothing positive ever happens - and the fakes stay. As a seller of REAL items it hurts me as much as it does Monster - just they can "afford to eat the losses" due to size and I cant.

Lets also not forget VEROWATCH.COM. That group BEGS rights holders to pay them 150.00 a half hour to troll listings for people to VERO. Verowatch.com's landing page is on SNADbay servers and mimics SNADbay pages - though VERO SWEARS its "not really them".

We cant forget the sneaky open API BS that VERO does with Net Enforcers. Their claim to fame is pulling down listings of people who sell SONY goods. Their take is that anyone who sells Sony "must be" representing themselves as a dealer (wft?) and therefore its a Trademark violation - hence the VERO takedown. VERO gives them low level access to listing to take them down in BULK.

Theres a reason SNADbay is a lying, thieving company - they are a fake, a counterfeit of the REAL eBay - one that we got "baited and switched to" back in 2006.

SNADbay would make Al Capone proud if he were alive today. Who needs a tommy gun when you can VERO people or "seller protect" them?

VERO also partner

Perminate Link for Watchdog Questions eBay's Handling of Fakes   Watchdog Questions eBay's Handling of Fakes

by: comet This user has validated their user name.

Thu Nov 13 11:22:55 2014

Every seller on ebay who has EVER reasearched a higher ticket item--and even some much lower cost items--has found rampant FAKES.  Coach; LV; Vera Bradley; Tiffany; Cartier; ---all of these and many MANY more are out there.  IF they don't SAY "Tiffany"  they say "Designer"  or "Designer Style"  or "Inspired"  etc.  I am sure if you ran a search using JUST those key words you would find THOUSANDS.  

And ever see--as I did last night--some one selling just those few too MANY high end designer items???  Whats the likliehood of ONE seller--with a 600 total FB count and a 90% FB rating--having MULTIPLE Coach matching "sets"  of bags and wallets?  When their other items are $.99 Halloween costumes--that they REFUSED to mail because the POSTAGE cost too much???

Sadly I saw this because they are bidding on a higher end item I am selling!  

Sheesh

I also know that I can go to a local Mall and find the SAME items.   At a knock off bag and jewelry place.  And some of the items look good enough to fool you. I bought some Coach "Charms"  at this place for stocking stuffers for the grand daughter and then saw the SAME ones at Macys in the Coach Dept.  Even the sales staff was surprised at how GOOD these pieces were-- We think these things are being sold on a blanket on the sidewalk in NYC---nope.  Right at your local Mall!!!!  

Yet---I have gotten kicked back on Coach and other items I have owned since the 1970's and now wish to downsize.  

And--ever go to list a VINTAGE item--a true real authentic old used VINTAGE item--only to get a RED BOX WARNING that you are going to be VERO'ed???  It's bad enough when you get this on a vintage item with a brand---when you get it on vintage items with NO BRAND that are 60 years OLD---VERO does not even apply. Yet--THIS is one of the "Fear Factors"  ebay tries to use against sellers???

Go run a search for "Designer"---see how MANY fake items YOU turn up.  I'll wait.

And yes the "deals"  that DEVIL WENIG and The HO came up with--and gleefully plastered all over the Internet on how THEY are promoting and CONTRACTING to have Chinese mfgr's MAKE these fakes--and then have them for sale as REAL--on EBAY--is criminal and SHOULD be investigated.  Instead the US ATTY General and Trade boards do--what---exactly????

As per usual--ebay violates their OWN RULES with impunity.

Why is this company un-touchable???

Perminate Link for Watchdog Questions eBay's Handling of Fakes   Watchdog Questions eBay's Handling of Fakes

by: Tornad0sRul This user has validated their user name.

Thu Nov 13 12:12:13 2014

I agree with Comet. Fakes are everywhere, even in brick and mortar stores.  There are stores around here where the entire inventory is "knock-offs" and it's a very popular store.  There is big business in "fakes" and "knock-offs" simply because people will buy them, lots of people will buy them.  In fact I know very few people who would rather spend twice the money to buy a "name-brand" when there is a fake knock-off that looks the same but is half the price.  Therefore as we are all blaming the retailers and resellers, where is the consumer blame?  It's the "demand" that causes this.  Consumers buy these products knowing that they are fakes, and I honestly don't blame them.  Any logical person prefers to pay less for something comparable.

And to eBay refugee camp, I only wish that the EBay execs would start smoking a little weed.  ;)

Perminate Link for Watchdog Questions eBay's Handling of Fakes   Watchdog Questions eBay's Handling of Fakes

by: Tornad0sRul This user has validated their user name.

Thu Nov 13 12:19:33 2014

EBay refugee camp, the old saying "drunk people run stop signs while a high person waits for them to turn green" clearly shows me that EBay execs are not smoking weed...they are drinking alcohol.  ;)

Perminate Link for Watchdog Questions eBay's Handling of Fakes   Watchdog Questions eBay's Handling of Fakes

This user has validated their user name. by: LasVagueness

Thu Nov 13 12:49:17 2014

A new pair of Yves Saint Laurent (YSL) earrings sell for $445. On eBay they can be purchased for $10 - $25. Do you believe they are authentic? I only purchase luxury goods from well established sellers with high FB ratings and ONLY if they sell luxury goods exclusively. As a luxury goods seller on eBay I can say, yes, eBay is rife with fake merchandise. I see it everyday.  

Perminate Link for Watchdog Questions eBay's Handling of Fakes   Watchdog Questions eBay's Handling of Fakes

This user has validated their user name. by: shabbychick

Thu Nov 13 12:54:48 2014

angryllama:
Thanks for taking the time to describe in such detail the differences in the real and fake. I don't deal in DVDs but if I did this info would be invaluble! Im sure other dealers will be really grateful.  

Perminate Link for Watchdog Questions eBay's Handling of Fakes   Watchdog Questions eBay's Handling of Fakes

This user has validated their user name. by: shabbychick

Thu Nov 13 12:56:16 2014

Now, I just wish someone could explain the difference between the real and fake vintage costume jewelry like Weiss and other famous old brands.  

Perminate Link for Watchdog Questions eBay's Handling of Fakes   Watchdog Questions eBay's Handling of Fakes

This user has validated their user name. by: shabbychick

Thu Nov 13 13:00:22 2014

Comments: so the seller selling the legitimate authentic say, Coach bag,that they purchased from Coach, should not care that there are dozens of sellers selling fakes that undercut the price?

Perminate Link for Watchdog Questions eBay's Handling of Fakes   Watchdog Questions eBay's Handling of Fakes

This user has validated their user name. by: shabbychick

Thu Nov 13 13:11:39 2014

Ok so let me get this straight..

I buy an item and when received it is a fake.

I return the item explaining to Ebay it is a fake and try to leave feedback to that effect to warn other potential buyers.

Because I returned the fake item I cannot leave feedback and warn other buyers.

So to do so I would have to keep the item, eat the cost, and only then could I warn other buyers.

Not many folks would want to do such an altruistic act and Ebay being self serving Ebay,  knows that.

Ebay sure has some system to protect the fakes!

Perminate Link for Watchdog Questions eBay's Handling of Fakes   Watchdog Questions eBay's Handling of Fakes

by: Scotty This user has validated their user name.

Thu Nov 13 13:22:41 2014

From the article:
''he tried to report counterfeit items for sale on the eBay marketplace as part of a 9-month investigation. He also accused eBay of removing comments that warned consumers of counterfeits on its site.''

and....

''Indeed, eBay spokesperson Ryan Moore provided EcommerceBytes with a statement that said based on Crosby's pattern of buying and high percentage of returns, its system flagged his actions as being likely ''buyer abuse.''

....so.....if this was a truly ''bad buyer''....it took 9 MONTHS!!!! of untold and incalculable damage to numerous sellers BEFORE a buyer would be deemed as ''bad''.

Unbelievable....how is this ''seller protection''?

Perminate Link for Watchdog Questions eBay's Handling of Fakes   Watchdog Questions eBay's Handling of Fakes

by: Tornad0sRul This user has validated their user name.

Thu Nov 13 13:39:20 2014

Scotty, that is why I always tell sellers to be vigilant.  Most sellers on EBay are taught to "roll over and play dead" with regards to any buyer who requests a refund but that only exasperates the "theft by swindle" problem.  By the time that a bad buyer is actually detected they have already stolen from many innocent sellers even though they have exhibited many signs of crookedness for each sale in the past.  If not for the "roll over and play dead" sellers, the scammers and thieves would not succeed.  In fact it has always been the sellers, not EBay, who have in the past identified the dirty buyers.  Many good sellers have an eye for the tactics that the criminal buyers use and most of the time the tactic can be immediately identified by a seller who isn't conditioned to "roll over and play dead."

Perminate Link for Watchdog Questions eBay's Handling of Fakes   Watchdog Questions eBay's Handling of Fakes

This user has validated their user name. by: Rexford

Thu Nov 13 14:33:55 2014

Comet, 'tis true. Greed on a level that most of us can not even relate to.  Is there such a thing as sociopathic greed?  

Perminate Link for Watchdog Questions eBay's Handling of Fakes   Watchdog Questions eBay's Handling of Fakes

This user has validated their user name. by: Ming the Merciless

Thu Nov 13 14:37:58 2014

Donahoe, Wenig, and Burke aren't stupid or on drugs or alcohol.

They're poster boys for clinical sociopathy. They have no ethics, conscience, or moral compass of any kind. With The Ho, you can also throw in clinical narcissism.

Every decision is based on what's best for them and their free shares of stock. Right now we're in the pumping phase.

They don't now nor have they ever cared how many profitable small ebay businesses they destroyed in pursuit of their completely failed and discredited Westfield Mall value proposition.

Ebafia's Board of Directors and Pierre Omnidyar are equally to blame. They are little more than yes men and women who have no ethics, either, who've been negligently remiss in their oversight responsibilities.

So the ebafia platform is littered with millions of knockoffs, a VERO system in drastic need of reform, and an 'oversight' system that's been intentionally gutted and asleep at the switch since 2008.

Just so ebay can make more, more, and still more money.

EWbafia goes on the offensive and blame small sellers for the obvious decline in the marketplace's traffic and popularity. Yet instead of blaming themselves for allowing junk, knockoffs, and site they can NEVER make work correctly, they blame small American sellers, kick them off the site or reduce their visibility so that some Chinese knockoff operation can replace them at ebafia's invitation.

Ebafia: the world's largest venue for stolen and knockoff merchandise.

Crime pays.

The whistleblower should file report and after report with the FBI's internet crime center.

Perminate Link for Watchdog Questions eBay's Handling of Fakes   Watchdog Questions eBay's Handling of Fakes

by: Tornad0sRul This user has validated their user name.

Thu Nov 13 14:51:17 2014

Ming, that describes nearly every CEO on the planet.  I have always said that there is a personality type that claws their way to the top and that personality type is narcissism and/or passive aggressive.  It appears to me that ruthlessness and being heartless are required traits for success.

Perminate Link for Watchdog Questions eBay's Handling of Fakes   Watchdog Questions eBay's Handling of Fakes

by: Tiffee Jasso This user has validated their user name.

Thu Nov 13 15:11:02 2014

It is my opinion if you want a genuine designer handbag or other item, go to the department store in your area that handles such items and plunk down your cash. The internet is not the place to buy such stuff. There is one West Coast venue, besides Ebay that is  selling out of closets top name designer wear by the warehouse load.
What we are seeing on the internet is no different than the old days of street hawkers telling a potential sucker, "Pssst! You want to buy a Rolex?"
In the meantime until the Feds move in and make arrests of venue CEOs, the fakes will just increase. I say CEOs because it will stop such practices and secondly, I doubt anyone in the US can arrest a person in Asia that is selling or manufacturing the items.

Perminate Link for Watchdog Questions eBay's Handling of Fakes   Watchdog Questions eBay's Handling of Fakes

by: Tornad0sRul This user has validated their user name.

Thu Nov 13 15:43:32 2014

Tiffee, did you not read the comment above about how department stores like Macy's even sells knock-offs unknowingly?  Brick and mortar stores sell knock offs and fakes as well so it isn't just an "internet" thing.  Also now days most brick and mortar stores also sell on the "internet", and even sell on EBay.

Perminate Link for Watchdog Questions eBay's Handling of Fakes   Watchdog Questions eBay's Handling of Fakes

This user has validated their user name. by: Philip Cohen

Thu Nov 13 16:20:09 2014

Note, “the counterfeit products were NOT returned” by the “Counterfeit Report”; they held onto the items to support their findings …
https://thecounterfeitreport.com/press_release_details.php?date=2014-1
1-10&id=443

So, that is eBay’s first deception …

Regardless, eBay puts the same amount of effort into preventing counterfeit fraud—even that which is reported by observers—as they put into the demonstrable, massive, shill-bidding fraud that is perpetrated on consumers on many eBay nominal-start auctions, and that is zero; eBay is, demonstrably, the greatest knowing facilitator of “wire fraud” that the world is ever likely to know …

When you deal with eBay you are dealing with ill-thought out policies implemented via poorly written algorithms—I doubt even that few at eBay know what is really going on. eBay is a "machine" being directed by a bunch of incompetent, disingenuous, criminal sociopaths that care not one iota about anyone but themselves; indeed, demonstrably, no fraud on consumers is too gross for eBay not to knowingly aid and abet it, and the only difference between eBay and the Mafia is that some naive eBay employees are unaware that they are working for a criminal organisation … http://bit.ly/11F2eas

The eBay executive suite—where the incompetent mingle with the disingenuous, the malevolent and the outright criminal, and the just plain stupid ... http://bit.ly/11F2eas

Perminate Link for Watchdog Questions eBay's Handling of Fakes   Watchdog Questions eBay's Handling of Fakes

by: Gina This user has validated their user name.

Thu Nov 13 17:12:59 2014

this sounds like another sale site,on which I used to buy & sell.  They actually SEEK out frauds!!  Their policy for you to prove that another seller is selling fraudulent stock is this:  Send us their receipts, then we'll THINK about taking their item down!  RIGHT!  How am I going to get the other seller's receipts?!  I can't, so they go on selling crap to gullible folks believing the lies of the staff & seller.
I see nothing different on eBay, just on a WAY WAY bigger scale!!

Perminate Link for Watchdog Questions eBay's Handling of Fakes   Watchdog Questions eBay's Handling of Fakes

by: comments This user has validated their user name.

Thu Nov 13 20:11:16 2014

@ angryllama

There are many, many things ebay has done wrong. Stopping this guy from buying random items and opening claims is not one of them. Ebay has no responsibility to this "whistle blower". If fake apple chargers being sold on here I am pretty sure apple is capable of enforcing its own intellectual rights. If he has confirmation of fake products he can report them thru the proper channels. All I am saying is opening cases against the sellers is not the way to do this. Ebay banned this idiot under the same policy used to stop problem buyers from opening tons of cases and exploiting the buyer protection system. For what they actually did they deserve the ban.

Perminate Link for Watchdog Questions eBay's Handling of Fakes   Watchdog Questions eBay's Handling of Fakes

by: comments This user has validated their user name.

Thu Nov 13 20:14:30 2014

I would also note that I am also very against the VERO members who abuse their power to remove legitimate items and get good sellers banned for no reason too. Whistle blowers should get no power on ebay at all. I had one target my listings and got a perfectly legitimate item removed because they were wrong.

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