Ina Steiner EcommerceBytes Blog
News and insight focusing on ecommerce.
by Ina Steiner, Editor of EcommerceBytes.com
Wed Nov 5 2014 14:11:46

eBay Opts More Sellers ino Its Global Shipping Program

By: Ina Steiner

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Last week, a seller notified me eBay had opted him into the Global Shipping Program "right out of the blue." He said he opted out, but was told it takes 72 hours.

Here is his response to eBay on why he wished to opt out: "I have no interest in selling to non US buyers. But if I were interested I would want to make the money for shipping myself. If a buyer is willing to pay as much as you charge for that I would want to keep the money. I am not in business to make ebay or Pitney Bowes really rich."

This week, some sellers forwarded a notice they received from eBay telling them it was opting them into the GSP program. The subject line of the email was, "Sell to millions more potential customers," and here is the fulltext of the letter:

Dear (redacted):
We've noticed you have a number of listings that are a great fit for the Global Shipping Program but are not currently enabled for international sales. This means you're missing out on millions of potential buyers.

To help make it easier for buyers in up to 64 countries to purchase your items, later this month we will automatically enable all of your GSP-eligible listings.

International shipping and shopping made easy

With the Global Shipping Program, you simply ship to a US shipping center where international shipping and customs clearance are handled for you. And since your buyer pays all fees up front, there are no additional amounts due upon delivery.

No action is needed to take advantage of this global selling opportunity; simply leave your settings as they are now. Eligible items are identified automatically, free of charge. However if you would like your GSP-eligible items to be excluded from the Program simply click here by November 10, 2014.

And as always, thanks for selling on eBay!


One of the sellers who received the letter wrote, "Ah now isn't that awfully nice of them to automatically turn on GPS for me. I very much dislike their GPS program!! I had a pretty bad shipping experience with it, and turned it off of my personal account. Now they turn it on for my work account."

In tomorrow's Newsflash, we'll delve into some of the reasons why sellers don't wish to participate in the Global Shipping Program. What do you think?

Comments (67) | Leave Comment | Permalink
Readers Comments

Perminate Link for eBay Opts More Sellers ino Its Global Shipping Program   eBay Opts More Sellers ino Its Global Shipping Program

This user has validated their user name. by: Marie

Thu Nov 6 12:34:23 2014

@ibuyers

While you can use that block in PP to avoid having an international buyer from paying, that in no way prevents that buyer from purchasing in Ebay.  There is no such block in Ebay.  

So by using that block in PP, you could potentially have a transaction in Ebay that they buyer can not submit payment for because you have blocked them from doing so in Ebay.  This will not end well for the seller.  You could stand fast on your unwillingness to do business with the international buyer [which may not be having you ship outside of the US] and end up with harmful FB on your account.  

And how do you plan to get your FVF back from Ebay or are you just going to donate the money to them?  

Perminate Link for eBay Opts More Sellers ino Its Global Shipping Program   eBay Opts More Sellers ino Its Global Shipping Program

This user has validated their user name. by: Marie

Thu Nov 6 12:36:40 2014

I posted that before I got the typo's out of the above post.  Whoops!!

Anyway, the block in Ebay only blocks buyers that do not have a ship to address in a country in which you ship.  That is NOT the same as block you can do in PP.

Perminate Link for eBay Opts More Sellers ino Its Global Shipping Program   eBay Opts More Sellers ino Its Global Shipping Program

by: Dragonfyree This user has validated their user name.

Thu Nov 6 13:14:50 2014

I read about people being auto enrolled on one of the boards and checked mine to see that I was included.

Don't know how long I was in it, but I wasn't notified.

Removed it immediately.  

Perminate Link for eBay Opts More Sellers ino Its Global Shipping Program   eBay Opts More Sellers ino Its Global Shipping Program

This user has validated their user name. by: Rexford

Thu Nov 6 13:19:44 2014

Ok, I'm no lawyer, but would when a company purposely changes a customer's store settings without the customer's knowledge, would that not constitute as a breach of contract in some way?  Or does eBay's "you'll never pin us on anything" user agreement prevent this?

Would love to see Gloria Allred in court with eBay.  

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by: steveylang This user has validated their user name.

Thu Nov 6 14:11:42 2014

GSP has been more of a nuisance than anything to me, having to make sure it's NOT enabled for my listings. My main complaint is that I sell a decent number of items to Canada, and typically offer First Class International to Canada as it's inexpensive, tracking is included, and I've never lost a package with this method.

If I enable GSP for an item, that shipping option disappears and the buyer only sees an expensive priority shipping option with customs tacked on.

I will sometimes enable GSP for higher-priced items, the rationale being it supposedly just needs to get to Kentucky and its out of my hands. But I've heard some horror stories too, not sure what the incident rate is.

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This user has validated their user name. by: Tula

Thu Nov 6 14:22:38 2014

Ugh, it's bad enough we're going to be forced into managed returns that will likely hose us on return shipping (for those of us who don't use Ebay shipping labels) without having our international sales hijacked. I've been shipping internationally since day 1 and it's really not hard. I sell mostly lightweight items, so it's international first class postage, which is far less expensive than what GSP charges. I did stop shipping anything over 4 lbs. internationally, due to the shipping costs, though. The rate increase a couple years ago has drastically cut my foreign sales. I used to do as much as 35% in international sales and it's now down to closer to 6 or 7%.

Off to check my settings...

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by: Spit in the Ocean This user has validated their user name.

Thu Nov 6 14:40:20 2014

I just checked with Customer Service and he stated that it a part of Seller Agreement that Ebay can automatically opt us into the program , and that they are going to opt us all into the program , It will be necessary to manipulate everyone of your listings individually or through the bulk listing function in order to opt out of the program . I would recommend that everyone call Ebay and voice your displeasure of Ebay manipulating our stores and enlisting us into their Global Shipping program .  

Perminate Link for eBay Opts More Sellers ino Its Global Shipping Program   eBay Opts More Sellers ino Its Global Shipping Program

by: Tiffee Jasso This user has validated their user name.

Thu Nov 6 16:32:08 2014

We pulled out of Global shipping, not for final value fees, but because now a seller is now required to refund any monies the buyer paid for refunds, including taxes and any extra fees the buyer paid for using Global shipping program.
I imagine as soon as most sellers have to refund triple or more what they sold an item for, they will be bowing out also.  

Perminate Link for eBay Opts More Sellers ino Its Global Shipping Program   eBay Opts More Sellers ino Its Global Shipping Program

This user has validated their user name. by: shabbychick

Thu Nov 6 18:53:47 2014

Marie:
Thanks for that clarification on the percentage of the shipping Ebay takes for International sales. I always thought it was too good to be true that they would exempt it entirely from FVFs but a girl can dream. It only makes sense that they calculate the fee on the domestic equivalent. Hmmm, so if I know its going to sell to an international customer....put free domestic shipping.  

Perminate Link for eBay Opts More Sellers ino Its Global Shipping Program   eBay Opts More Sellers ino Its Global Shipping Program

by: Sorbet This user has validated their user name.

Thu Nov 6 19:39:57 2014

I have email proof that I would have made 3 profitable sales if I hadn't been opted in to Global Shipping without my permission for the THIRD time.

This GS program isn't even visible in my own listings, the only red flag I had was, when I posted listings, that I got a message stating that my item was "eligible for global shipping".  To me, "Eligible" does not mean "Done Deal" so I didn't realize that eBay had tampered with my settings YET AGAIN.  

Then, I started receiving emails from international parties interested in my items, but asking if I could do better on shipping.  One item going to Canada would have cost $48, when I calculated under $14 for first class postage.  Also, the ONLY sales I would have made last week were international, as I'm throttled here in domestic sales.  Obviously, while opten in, my listings were visible internationally.  As soon as I opted out and printed a first class international label, I was demoted - explained below.

After receiving the "heads up" from the Canadian person, I revoked Global Shipping and she purchased the item.  However, upon trying to send an invoice, I was still under the aegis of Glob Shipping.  Had to call CS for a work-around which required the buyer to contact me for a total via a completely different way than I was previously aware.  Then, 24 hours later I received a nasty, threatening letter from eBay about some "new" defects and a lowering of my limits - now to 50 per month.  

Basically, they are BEGGING me to boycott them early.

I would just like to say that as relieved as I was to make a $100 sale, my item sold with only 2 bids for 1/3 of what similar items, with literally dozens of bids, were bringing due to the fact that 1) I compete with shill bidders in women's clothing, 2) my items are hidden which, of course, lowers numbers of bids and earnings.

I am so hoping for investigations into this company.  They are manipulating auctions by hiding listings.  They cannot hide behind an overreaching user agreement for that.

Perminate Link for eBay Opts More Sellers ino Its Global Shipping Program   eBay Opts More Sellers ino Its Global Shipping Program

This user has validated their user name. by: Marie

Thu Nov 6 20:23:20 2014

@spit in the ocean

Most have read many horror stories about EBay CSRs.  They are not always well trained, but they sure can make it sound like they know what they are talking about.

From Ebay's UA.

You may prevent your listings from being made available to international buyers through the program by adjusting your account settings within My eBay.  Additional information about the program, including policies governing feedback, the handling of lost, damaged, and undeliverable items, returns, and the resolution of buyer protection claims for items that you sell through the program, can be found on the Global Shipping Program Seller Policies and Frequently Asked Questions page.

******************

The first sentence of that paragraph tells you that it is completely voluntary.  However your CSR is just confused.  And they may have confused it with how Ebay handles NEW sellers.

When a new sellers signs up on Ebay, Ebay takes the liberty to auto opt them into the program.  The seller can go and opt out, but the do auto opt them in.  And that might be what the CSR was thinking about when they mis-informed you.

Perminate Link for eBay Opts More Sellers ino Its Global Shipping Program   eBay Opts More Sellers ino Its Global Shipping Program

by: sellerfish This user has validated their user name.

Thu Nov 6 21:57:33 2014

Using GSP, sent a $177 package to India. Seller claimed non receipt.
Ebay/PP called me a liar and I lost claim and appeal.

Never again.

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by: ebay madness This user has validated their user name.

Fri Nov 7 01:01:51 2014

@sellerfish

Another seller friend I talk to is enrolled in GSP. She told me ebay protects our dsr ratings and the package is guaranteed to get there when enrolled in GSP. It's easy and we have nothing to worry about she says. Is there more to your claim and appeal? What happened? Or the usual lies ebay tells? I don't think I could bring myself to enroll. I haven't been automatically opted in yet, but I'm checking every day! I can't imagine any customer would be happy. First it has to go to Kentucky and then to it's destination, more shipping time. Then, higher shipping prices, I've heard they don't ship first class. Talk about having a buyer not return and low DSR's appearing. hmmmm Isn't that what ebay is concerned about, buyer's returning to shop again? This seems to guarantee they won't be back-at least with GSP shipping.

Perminate Link for eBay Opts More Sellers ino Its Global Shipping Program   eBay Opts More Sellers ino Its Global Shipping Program

by: Sierra This user has validated their user name.

Fri Nov 7 01:46:48 2014

I don't want the GSP. I am perfectly capable of shipping internationally on my own, and deciding which countries I want to ship to. For the last few months, eBay has automatically checked Russia as an international destination, so I have to uncheck it so I don't get bidders from there!!!

Perminate Link for eBay Opts More Sellers ino Its Global Shipping Program   eBay Opts More Sellers ino Its Global Shipping Program

by: Sorbet This user has validated their user name.

Fri Nov 7 02:21:31 2014

Experienced international buyers often know how much an item is to ship -and especially whether it can be shipped first class as most clothing items can be.  Due to hidden listings, my international sales are better than domestic sales right now and I sure can't afford to jeopardize them with expensive Global Shipping.  There are some vehement comments on the eBay boards about Global shipping, one person even referring to most sellers as stupidly following along.  Unfortunately, buyers don't realize ebay's meddling and opting us in without our permission.

I only ship clothing abroad, but have always found international shipping to be as easy as domestic.  I print the label and have postman pick it up, same as my other packages.

EBay's dreaming of that big wide world full of money out there just waiting for them to sca er I mean tap. LOL.

Perminate Link for eBay Opts More Sellers ino Its Global Shipping Program   eBay Opts More Sellers ino Its Global Shipping Program

This user has validated their user name. by: iBuyers

Fri Nov 7 06:52:43 2014

Reply to Marie
We are able to block all the foreign purchasers by never using Auction Style Formats. We only use Fixed Price with Pay Immediate required, therefore PayPal's Risk controls prevent a sale's transaction from even consummating if it does not meet the requirements. Therefore there is no sale, and no FVF.

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This user has validated their user name. by: Shop and Ship

Fri Nov 7 10:06:16 2014

@iBuyers - even with blocks an overseas Buyer can purchase a BIN if registered as a domestic (USA) eBay Member with a domestic address. Some try to change their delivery address on check-out to overseas with ''free shipping''. eBay once upon a time would allow a cancellation without a defect - now? I doubt it - now everything is a Seller Defect including a delayed upload of USPS tracking data.  

Perminate Link for eBay Opts More Sellers ino Its Global Shipping Program   eBay Opts More Sellers ino Its Global Shipping Program

This user has validated their user name. by: Anonymous Annie

Fri Nov 7 12:21:42 2014

I'm confused about something... can a seller *permanently* forever, and for-all-time opt-out of this program (and all future variations of the program)?

Or, does a seller have to opt-out for every incarnation (or version number) of GSP?

When a seller opts-out of GSP v2.1 (in Nov 2014) will she/he also have to opt-out AGAIN when GSP v3.0 is rolled out in January 2015?

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This user has validated their user name. by: iBuyers

Fri Nov 7 13:06:42 2014

Reply to Shop and Ship

Non USA buyers cannot consummate a sale on eBay if you use PayPal's risk controls properly in conjunction with eBay's listing tools to successfully control it.  These are found on PayPal's site My account>Profile>Selling Tools>Block Payments

-BIN items only & the pay immediate option MUST activated

-PayPal Block Payment Controls "Block payments from U.S. users who do not provide a Confirmed Address:"

-PayPal Block Payment Controls: "Block payments from users who:
Have non-U.S. PayPal accounts"

-PayPal Block Payment Control "Block non-U.S. shipping addresses"


We sell in consumer electronics, the most defrauded category. We have over $1,000,000.00 in annual transactions and to date we have stopped over 5,000 Non US Buyers without 1 single foreign purchase getting through,  not one single FVF having to be paid by those, and without 1 single defect because the transaction is blocked before it is consummated.

I'm not here to argue with people, we are experienced and wish to help others against eBay's dangerous actions. This does work.

Perminate Link for eBay Opts More Sellers ino Its Global Shipping Program   eBay Opts More Sellers ino Its Global Shipping Program

This user has validated their user name. by: iBuyers

Fri Nov 7 13:10:34 2014

In addition to those mentioned above Risk Controls we also utilize PayPal's country monitor. Found under PayPal My account>Profile>Selling Tools>Managing risk and fraud

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