Ina Steiner EcommerceBytes Blog
News and insight focusing on ecommerce.
by Ina Steiner, Editor of EcommerceBytes.com
Thu June 13 2013 23:22:39

eBay Tweaks Fees and Wants to Manage Sellers' Returns

By: Ina Steiner

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eBay made two announcements today in areas of critical concern to sellers: fees and returns. The first announcement was that it would lower final value fees in two collectibles categories - Coins & Paper Money and Stamps.

Sellers who don't have a Store continue to pay a 10% final value fee in all categories. But Store sellers will see a decrease in the commissions they pay for items that sell in the Coins & Paper Money category from 7% to 6%, and in the Stamps category from 9% to 6%.

It would be interesting to know what data prompted eBay to decrease those fees after just having set them in the spring. And it would be just as interesting to know what the data showed eBay that made it only change fees in those two categories and not in any other categories.

eBay also announced today a promotion to encourage sellers to use its managed returns program. This is an area of great sensitivity to sellers - returns are a major issue to all retailers, online and off, on eBay and off.

It's one thing for sellers to deal with returns for items not as described or damaged in shipment, but otherwise, there is no one-size-fits-all policy for returns. There are many variables that make some sellers less willing to accept returns - the category in which they sell, the condition of the items they sell, the price point, etc.

If you've used eBay's Managed Returns program, let us know how it performed for you, and let us know what you think of eBay's changes in fee structure in Coins and Stamps!

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Perminate Link for eBay Tweaks Fees and Wants to Manage Sellers' Returns   eBay Tweaks Fees and Wants to Manage Sellers' Returns

by: Ed This user has validated their user name.

Sun Jun 16 08:08:03 2013

We sell glass and ceramic items and have to spend far more money on packing material than most sellers. Because of shipping we inspect every item for color, cracks, chips and make sure every thing works prior to shipping. We offer a 30 day return policy and have very few returns.
When we do get a return we have had some real nightmares. We have had items returned with no packing material receiving a box of broken glass.
We could never allow ebay to manage returns. They would give away our store telling us its just the cost of doing business.  

Perminate Link for eBay Tweaks Fees and Wants to Manage Sellers' Returns   eBay Tweaks Fees and Wants to Manage Sellers' Returns

by: nsc This user has validated their user name.
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Wed Jun 19 01:51:25 2013

@Ed, I don't think ebay wants to deal in glass and china returns. For now, they don't even offer Managed Returns for Glass and Pottery or Antiques categories.

Perminate Link for eBay Tweaks Fees and Wants to Manage Sellers' Returns   eBay Tweaks Fees and Wants to Manage Sellers' Returns

by: Ed This user has validated their user name.

Thu Jun 20 14:14:04 2013

I don't think so, we just had a call from ebay about this program. All we heard was we could set the return policy. Then I asked a few questions and they had no answer. It would be best if ebay could fix their own site before trying to handle returns. They have no idea how it all works. All they know is if it fits it ships and nothing can break and who needs insurance. Ask them if a buyer buyers buys 3 different items and want to return 1 of them how much would they charge for the shipping? ........Reply That can be a problem

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