
A seller reported on
Ecommerce EKG that eBay feedback is "messed up, and threads on the eBay discussion board shows that seller is not alone in experiencing issues, which began on Tuesday, October 31, 2023.
Rstpete reported: "Ebay feedback is messed up. Does not show any feedback comments received for the past several weeks (starts with past 6 months) and shows I have not left ANY feedback for buyers. Can not tell if auto FB is being posted for buyers."
A
seller on the eBay boards wrote, "As of last night the order of Feedback listed as a Seller or Buyer is now Random at best. The most recent feedback is nearly impossible to find and reply to."
Users there reported another thread on the eBay boards where the problem had been reported:
"It looks like eBay is making changes to the feedback page. There are now drop-down options to show various types of feedback," one seller commented.
Other comments included:
"I'm experiencing the same issue. Always messing with things that are just fine, never addressing ongoing issues......."
"Lots of things changing today it appears. Why mess the system up at the start of Holiday shopping season ?"
"Same thing is happening to me (confounded_face). If they're going to roll out changes that will break things we need to function as sellers wouldn't it be nice if they let us know when things are going to be wonky? It's like having your mechanic change the windshield wipers while you're trying to drive in the rain."
As Rstpete and other eBay sellers reported, not only are the feedback that buyers left sellers out of order, it also shows that sellers have not left buyers any feedback.
It isn't just a design issue - shoppers are heavily influenced by how previous buyers have described their experiences with a seller.