eBay displays a seller's feedback differently when you're inside one of their listings compared to their main feedback page, and we've seen two readers discuss areas of concern in a 24-hour period.
"Clicking on a seller's feedback score on a listing page does not show their feedback, it just scrolls the page down partway. Recently, it would do similar, but show a feedback summary with a link to see full feedback. Now, nothing resembling feedback."
When we click on the feedback number to the right of a seller's User ID on a forum post, we're taken right to a page that shows their entire feedback history.
But if we click on the feedback number in one of their listings, it takes us to a section on the same page - the listing - where there's far less information. Instead of seeing "All received Feedback," we see "Seller feedback" (which can be a lower number if the seller both buys and sells), and only three feedback comments. Clearly that's a problem for a seller who has received a rare but recent negative.
Yesterday, a different seller said they had received a negative feedback rating from a non-paying bidder, but even though eBay removed it from their full feedback page (since the shopper never paid for the item), the negative comment continued to appear in every one of their current listings.
"I was told to clear my cache and did. I went to my husband's computer and searched by seller and sure as the sky is blue, the negative feedback is on every listing. They are no help at all."
What do you think of the feedback section eBay displays in your listings, and are you experiencing any problems with it? Is it fair to sellers to display just three comments from shoppers inside every one of your listings?