Ina Steiner EcommerceBytes Blog
News and insight focusing on ecommerce.
by Ina Steiner, Editor of EcommerceBytes.com
Mon Jan 23 2023 21:45:13

eBay to Unstick Delivery Status when Delivered to an Agent

By: Ina Steiner

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eBay measures how well sellers get their packages into the hands of customers. But in the fall, eBay stopped considering a package "delivered" when the USPS handed it over to an agent, leaving sellers with what might be called a "stuck" delivery status instead.

thread on the eBay boards, "eBay not recognizing "Delivered to Agent for Final Delivery" as delivered," garnered over 100 comments after a seller reported the issue right before Christmas.

Wastingtime101, who is active on the eBay boards, explained the problem as follows:

"In many places such as apartment buildings with concierge/doorman, townhouse complexes with a management office, freight forwarders, buildings with mailrooms, etc USPS will deliver to the building's mail "agent" and this has always registered a "delivered" status on the eBay orders page.

"That is it used to until about 2-1/2 months ago. Now those orders are stuck as "shipped" as the system is not recognizing that packages were delivered. When you click the tracking pop-up it's stuck at "it's on its way to the buyer" and "was scheduled" for delivery on X date.

"I've reported the issue multiple times, but I'm wondering if others here are seeing the same problem?"

Sellers posted examples of tracking numbers that showed how USPS Tracking displayed such deliveries. In a screenshot uploaded by a seller, the USPS tracking showed:

"Latest Update: your item has been delivered to an agent for final delivery in PALMDALE, CA 03550 on January 18, 2023 at 10:36 am."

Sellers said they believed they had fulfilled their duty and could do no more to prove they shipped the item to the customer.

On January 20th, an eBay moderator shared in a post on thread the following update from the Policy team:

"eBay policy has been updated to consider "Delivered to Agent for Final Delivery," as delivered."

One seller expressed gratitude but sought clarification, writing in part, "when they say "the policy" do they just mean how CSR's will handle INR cases if they come up, or are they resolving the eBay tracking software to notate 'Delivered' despite the USPS language about delivering to an agent for final delivery?"

The seller went on to explain in a subsequent post in the thread how an international buyer appeared to have abused the agent-tracking status in an Item Not Delivered claim with eBay.

The incident is an example of how things can go wrong even when sellers do their best to ship using tracking. 

The thread itself also demonstrates how sometimes sellers can effect change by reporting an issue on the boards, encouraging others to weigh in, and being persistent. Feel free to share other examples.

Comments (13) | Leave Comment | Permalink
Readers Comments

Perminate Link for eBay to Unstick Delivery Status when Delivered to an Agent   eBay to Unstick Delivery Status when Delivered to an Agent

by: lessthanthreerecords This user has validated their user name.

Mon Jan 23 21:58:27 2023

"The thread itself also demonstrates how sometimes sellers can effect change by reporting an issue on the boards"

So true! If you report 999 issues to eBay, there's always a chance the 1000th will get fixed!

Perminate Link for eBay to Unstick Delivery Status when Delivered to an Agent   eBay to Unstick Delivery Status when Delivered to an Agent

by: pace306 This user has validated their user name.

Mon Jan 23 23:36:34 2023

Ebays policy is that “delivered “ is now considered “Delivered “

Wow!

How many Wharton grads did it take to think that up??

Is UP still UP? Is “down” still “DOWN “ as well????

Perminate Link for eBay to Unstick Delivery Status when Delivered to an Agent   eBay to Unstick Delivery Status when Delivered to an Agent

by: Snapped This user has validated their user name.

Tue Jan 24 09:20:18 2023

The actual innovation department would like to get a message to the eBay ‘it’s the least we can do’ team.  In cases of delivery to an agent, an eMail could be automatically generated to inform the BUYER of this status and remind them that a ‘delivery’ has been recorded for this transaction.  

Sellers can do this too, but eBay has, after all, wrested all other ‘transaction activity’ for themselves, so….

Perminate Link for eBay to Unstick Delivery Status when Delivered to an Agent   eBay to Unstick Delivery Status when Delivered to an Agent

by: pace306 This user has validated their user name.

Tue Jan 24 12:09:28 2023

NEVER underestimate the PURE POWER of the brain trust in San Jose

1) miracles DO happen - something positive happened for sellers and they didnt block or tax or steal it

2) in other eBay news, water IS STILL wet!

Perminate Link for eBay to Unstick Delivery Status when Delivered to an Agent   eBay to Unstick Delivery Status when Delivered to an Agent

by: Donkey This user has validated their user name.

Wed Jan 25 07:53:37 2023

Does this apply to international shipments as well?

Perminate Link for eBay to Unstick Delivery Status when Delivered to an Agent   eBay to Unstick Delivery Status when Delivered to an Agent

by: toastedmutt This user has validated their user name.

Wed Jan 25 12:58:42 2023

I commend eBay for taking a huge seller issue and resolving it.

Way to go eBay!  

Perminate Link for eBay to Unstick Delivery Status when Delivered to an Agent   eBay to Unstick Delivery Status when Delivered to an Agent

by: Snapped This user has validated their user name.

Wed Jan 25 18:11:06 2023

Folks should reserve being too impressed with this until eBay shows some signs of actually backing up such ‘deliveries’ when buyers claim no receipt anyway.

Perminate Link for eBay to Unstick Delivery Status when Delivered to an Agent   eBay to Unstick Delivery Status when Delivered to an Agent

This user has validated their user name. by: Marie

Thu Jan 26 01:39:32 2023

I'm confused.  What is new here?  What am I missing?  It has been my experience that Delivered to Agent always has meant it was delivered and sellers are covered as to getting the item delivered.  It has been this way for years.

Perminate Link for eBay to Unstick Delivery Status when Delivered to an Agent   eBay to Unstick Delivery Status when Delivered to an Agent

by: Snapped This user has validated their user name.

Thu Jan 26 04:06:55 2023

“ What is new here?  What am I missing?”

The other half of the thread after this part, and an apparent lack of similar experience.

“ That is it used to until about 2-1/2 months ago.…”

Perminate Link for eBay to Unstick Delivery Status when Delivered to an Agent   eBay to Unstick Delivery Status when Delivered to an Agent

by: CT Bay This user has validated their user name.

Thu Jan 26 05:55:20 2023

Oh they can make a giant slow algorithm to decide what people want to buy for them but it take widespread outrage for them to fix a glaring problem that should have never existed. What a bunch of dimwits.

Perminate Link for eBay to Unstick Delivery Status when Delivered to an Agent   eBay to Unstick Delivery Status when Delivered to an Agent

This user has validated their user name. by: Marie

Thu Jan 26 14:59:04 2023

On Ebay an entry on tracking that says Delivered to Agent = Delivered.  I think some just got confused by something for a bit of time.  But this has been true for years and has not changed.  I think it is just new information for some.

Perminate Link for eBay to Unstick Delivery Status when Delivered to an Agent   eBay to Unstick Delivery Status when Delivered to an Agent

by: Snapped This user has validated their user name.

Fri Jan 27 00:09:46 2023

“I think some just got confused by something for a bit of time.”

“ On January 20th, an eBay moderator shared in a post on thread the following update from the Policy team:
"eBay policy has been updated to consider "Delivered to Agent for Final Delivery," as delivered."”

So what is it that eBay needed to “update”?  Somebody’s “confused”, no argument there.

Perminate Link for eBay to Unstick Delivery Status when Delivered to an Agent   eBay to Unstick Delivery Status when Delivered to an Agent

This user has validated their user name. by: Marie

Fri Jan 27 01:23:44 2023

@ Snapped

Beats me, it has been the policy for years.  I've personally had tracking read delivered to Agent a few times over the years.  It isn't new and it isn't an update to the policy.  It is the same as it has been for years.



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