Ina Steiner EcommerceBytes Blog
News and insight focusing on ecommerce.
by Ina Steiner, Editor of EcommerceBytes.com
Wed Sept 30 2020 14:42:36

eBay Plots a Course to Modernize Its Marketplace

By: Ina Steiner

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eBay's Chief Product Officer said he is focused on modernizing the marketplace while leaning into what makes eBay unique as he builds the future of eBay. In a post on Wednesday, Pete Thompson followed the theme outlined by the company's new CEO Jamie Iannone who said in June his strategy was a "technology-led reimagination of eBay."

"Our focus is on becoming the seller platform of choice and building lifelong relationships with buyers, offering all our customers the best possible experience," Thompson wrote.

While the use of the term "innovative next-gen experiences" in the post's subtitle may recall a time when eBay touted innovation for the sake of innovation, Thompson emphasized how technology improvements would benefit the people who used the site.

"Our customers' experience is central to our evolution. Our goal is to foster connections between people over shared passions, with simpler experiences that are personalized to their interests, and with greater ease of entry for all users - both long-term and brand-new."

On Thompson's to-do list included the following:

- Fix essential customer needs;

- Make customers' lives easier;

- Help buyers and sellers navigate to what they want, "making their path through our marketplace as clear, simple and as frictionless as possible."

In a recent EcommerceBytes post about changes eBay was considering making to its Store offering, some sellers said they would rather the company fix what was broken on the site, while others said it was burdensome keeping up with eBay changes.

Thompson cited an example of a change eBay recently launched that did appear to be a much-needed improvement for sellers: vacation settings.

He also said eBay had completed hundreds of essential fixes this year. "Each one is small, but taken together, our community will begin to notice the flywheel between buyers and sellers accelerating."

It's too soon to know if eBay can accomplish its goal of improving the site or if it will simply launch change for the sake of change. But it's encouraging to see the Chief Product Officer remember why eBay exists in the first place: for the buyers and sellers who connect through the site.

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Perminate Link for eBay Plots a Course to Modernize Its Marketplace   eBay Plots a Course to Modernize Its Marketplace

by: Geetar This user has validated their user name.

Fri Oct 2 09:57:52 2020

More changes to cost you as a seller more money.

I had it, i am changing all my listings back to calculated shipping. So I can charge for the shipping to customers when they return. Is this still possible? I just cant pay for all of the shipping to the customer when they return the item. It is taking way too much of a toll. If they beat me down in search I just dont care any more. I would surmise by now it would equal out any way. I am selling on other venues than ebay so it will make up the difference from getting beaten up in search. I just cant afford this any more. I made up the difference by just selling more, but that is not making up the difference any more.  

Perminate Link for eBay Plots a Course to Modernize Its Marketplace   eBay Plots a Course to Modernize Its Marketplace

by: Snapped This user has validated their user name.

Sat Oct 3 07:14:59 2020

Ahh. The quarterly eBay bloviated buzzword blather blasted from the penthouse boardroom ensconced so high in the cloud, much like the view from your airline window seat, there’s no possibility of discerning details at ground level.

While they “lean into” the ‘accelerating “flywheel”’ of theIr ‘essential’ “customer’s experience”, (continuing to ignore who the customers who pay their bills actually are), they profess to be making progress toward recapturing the foundation they purposefully trashed over a decade ago.

“Modernizing’ their platform continues to be an exercise in uncoordinated and untested upgrade releases on code so patched and band-aided the very platform itself is less stable than a California stilt house on a fault line.

Meanwhile, there seems to be no acknowledgement of the fact that the only “relationship” they continue to foster is that of the seller as a cowed spouse in a abusive marriage, with eBay wielding the stick, unconcerned with fact, reason, or due process.

And what does it say, that the one thing they celebrate as an example ‘successful enhancement’ - vacation settings - has more to do with NOT selling ‘successfully’ than it does actually selling something?

It may be hard to see from their mountaintop on high, but eBay isn’t a lifestyle that making ‘easier’ will result in success. It’s just a venue. Out of touch with ground level.

Want to impress your (true) customers? Shut up already, and listen for a change. Or there’ll be more flying then wheeling in the future.

Perminate Link for eBay Plots a Course to Modernize Its Marketplace   eBay Plots a Course to Modernize Its Marketplace

This user has validated their user name. by: QueenMab

Sat Oct 3 08:59:14 2020

Hmmm.... Nothing at all about repairing FleeceBay's relationship with Sellers. In fact, Sellers still don't count.  Just more hot air, slick talk and more b.s.

Perminate Link for eBay Plots a Course to Modernize Its Marketplace   eBay Plots a Course to Modernize Its Marketplace

This user has validated their user name. by: toolguy

Sat Oct 3 12:10:14 2020

eBay 2000

You had to host your own pictures

No shipping feature, you were on your own.

eBay motors and eBay were separate

Limited categories

No 3rd party apps

Feedback was a joke, you could leave it for anyone even without a sale!

I guess amnesia runs rampant these days on how the old eBay really was!

Perminate Link for eBay Plots a Course to Modernize Its Marketplace   eBay Plots a Course to Modernize Its Marketplace

This user has validated their user name. by: toolguy

Sat Oct 3 12:11:34 2020

And let's not forget Billpoint

Another eBay 2000 feature ~ LOL

Perminate Link for eBay Plots a Course to Modernize Its Marketplace   eBay Plots a Course to Modernize Its Marketplace

by: ebayout This user has validated their user name.

Sat Oct 3 12:41:19 2020

Buyer: "Knock, Knock"
eBay: "Who's there?"
Buyer: "A potential customer."
eBay: "What do you want?"
Buyer: "A fan belt for a 2017 Camaro."
eBay: "Yeah. Right. Let me show you used GMC trucks. We're here to serve YOUR needs."

Perminate Link for eBay Plots a Course to Modernize Its Marketplace   eBay Plots a Course to Modernize Its Marketplace

This user has validated their user name. by: toolguy

Sat Oct 3 13:24:58 2020

@ebayout

But in reality this is what shows up for the search 2017 Camaro Fan Belt:

https://www.ebay.com/sch/i.html?_from=R40&_trksid=p238005
7.m570.l1313&_nkw=2017+camaro+fan+belt&_sacat=0

Perminate Link for eBay Plots a Course to Modernize Its Marketplace   eBay Plots a Course to Modernize Its Marketplace

This user has validated their user name. by: CanBrit

Sat Oct 3 19:00:18 2020

@ebayout

Thanks for the laugh. So true unfortunately.  

Perminate Link for eBay Plots a Course to Modernize Its Marketplace   eBay Plots a Course to Modernize Its Marketplace

by: I Must be Crazy This user has validated their user name.

Sat Oct 3 21:12:54 2020

We have heard several iterations of this same thing for over a decade. Does anyone even take them seriously anymore?

Modernize the marketplace? What in the heck have they been doing all of these years?

Somebody mentioned sellers acquiring enough stock to basically take over and control eBay. That would be good I think. It has been done in Italy. They are employee owned cooperatives. A seller owned cooperative. At least a group of sellers (who have more practical business experience than most corporate stiffs) can get rid the failed executives that cycle through 2 or 3 times pillaging the enterprise with every pass.

Perminate Link for eBay Plots a Course to Modernize Its Marketplace   eBay Plots a Course to Modernize Its Marketplace

This user has validated their user name. by: Ric

Sun Oct 4 10:16:29 2020

eBay's message to Wall Street - buy into our improvement BS line of carp and help make our C Level executives wealthier when they cash in their shares at the peak.

eBay's message to sellers - get ready for endless hours of redoing listings to conform to our defective new programming.  Oh and by the way, fees will go up again.

Perminate Link for eBay Plots a Course to Modernize Its Marketplace   eBay Plots a Course to Modernize Its Marketplace

by: pace306 This user has validated their user name.

Mon Oct 5 09:48:15 2020

"eBay 2000

You had to host your own pictures

No shipping feature, you were on your own.

eBay motors and eBay were separate

Limited categories

No 3rd party apps

Feedback was a joke, you could leave it for anyone even without a sale!

I guess amnesia runs rampant these days on how the old eBay really was!"


I didnt have to host my own pics - eBay did it for me (for the VIG they took)

I shipped on my own - its called usps.com - i didnt need their fake discount(s)

I dont sell cars so separate or not it was irrelevant - and even so - whats the difference if they were together or not?

All the categories I sell were there (I sell main stream items)

I never needed 3rd party apps. There are those here that do and thats fine - but it wasnt an impediment to me making sales

Feedback was at least 2 way - where it needs to be


As Ive said 100000000000000000000000x - theres no way that Pierre the Magnificent (the guy that claims he invented online selling or something) could have sold (never mind started a business) on todays eBay with his broken POS laser pointer.

Of course after he made his millions he ran away and forgot it all - but so what - lets all just claim hes some GD d@mn hero and toast the abusive criminal behaviors of TODAYS eBay .... shame Griff et al wont put themselves "on vacation mode".

Perminate Link for eBay Plots a Course to Modernize Its Marketplace   eBay Plots a Course to Modernize Its Marketplace

This user has validated their user name. by: toolguy

Mon Oct 5 11:13:30 2020

@pace306

Besides amnesia you are also WRONG! (eBay did NOT host pictures in 2000)

Here's a completed listing just for YOU!

https://www.ebay.com/itm/Old-broken-laser-pointer-Much-Lik
e-The-First-Item-Ever-Sold-On-eBay/224092754048?hash=item342cf81080:g:R~AAAOSwutFe~nQG

Perminate Link for eBay Plots a Course to Modernize Its Marketplace   eBay Plots a Course to Modernize Its Marketplace

This user has validated their user name. by: toolguy

Mon Oct 5 11:17:04 2020

@pace306

You were also NOT printing labels from USPS.com in 2000

Click N Ship didn't exist. . . . .Your mind is slipping. . . .

Perminate Link for eBay Plots a Course to Modernize Its Marketplace   eBay Plots a Course to Modernize Its Marketplace

by: pace306 This user has validated their user name.

Mon Oct 5 12:28:39 2020

My mind is as sharp as a tack

I NEVER had to ever host any pic ever and I started selling in 1998.

You seem to forget that I dont sell, use or grow “botanicals” like another person here does - that person would obviously confuse things.

As for usps.com - it IS possible that I just used ups back then and not usps - but I doubt it.

Either way - I’ve repeated the list 3x now and I made my point - ty

Perminate Link for eBay Plots a Course to Modernize Its Marketplace   eBay Plots a Course to Modernize Its Marketplace

This user has validated their user name. by: RKTOYS

Mon Oct 5 13:45:08 2020

I have to agree with Pace on most of that.  I did not sell for some time after Donahole foisted Paypal so there are gaps.

* Self hosted pictures.  Initially, yes, you had to put them up on GeoCities or something.  eBay did have a feature where you could pay them to host pictures.  I think it was 3, then 3 became the free level, then some time before 2012 it was bumped to 12 free.

* No shipping feature.  Big deal?  See, way back in 2000, Priority was a flat $3.  You didn't need a calculator.  eBay's "discount" is nothing special as USPS.com offered the same discount for a few years.

* eBay motors separate.  So?  Who seriously buys a car on eBay?

* Limited categories.  They had hundreds.  I still use the same handful I did back then.  Considering how "well" search works, this is probably a detractor if anything.

* No 3rd party apps.  Limited use with subscription fees anyway.  Not exactly a killer app/feature IMO.

* Random feedback.  Oh, sure, for a few months after eBay opened in the late 90s.  That was gone very quickly.  If it resurfaced, it was a bug due to poor testing.

Perminate Link for eBay Plots a Course to Modernize Its Marketplace   eBay Plots a Course to Modernize Its Marketplace

This user has validated their user name. by: RKTOYS

Mon Oct 5 13:48:34 2020

Oh, and let's not forget, this was when eBay charged 25 cents to list and 2% of the final item price.  TWO PERCENT.  Not 15% on the item and shipping with a ton of hoops to jump through and a dangerous pool of mystery buyers that know how to work the system.  It was so much less adversarial all around.

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