Ina Steiner EcommerceBytes Blog
News and insight focusing on ecommerce.
by Ina Steiner, Editor of EcommerceBytes.com
Tue Aug 11 2020 21:10:33

eBay Looks for Options as Postal Delays Persist

By: Ina Steiner

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eBay said USPS delivery and scan delays persist and promised sellers protection as a result. It also hinted it may be working with other carriers.

In an announcement today, eBay wrote, "We are continually monitoring shipping developments and USPS delays. We are working on other affordable, more reliable delivery options for sellers. Stay tuned for important developments in this area in the coming weeks."

Some sellers already felt eBay was displaying overly optimistic delivery estimates to buyers, aggravated by the pandemic. Today, eBay said it is automatically extending estimated delivery dates in order to give buyers more reasonable expectations about when their item will arrive. At the same time, it advised sellers not to extend their handling time. 

"Our extended estimates should give you enough buffer, and additional handling days could lead to the appearance of your items shipping slower than they actually are," it said.

eBay also offered seller protections: "Last month, we announced seller protections against shipping defects through August 31, and we will continue to extend these protections as long as strains on carriers affect delivery dates."

And it addressed "Item Not Received" claims. "If a buyer opens an "item not received" case, and you provided valid tracking and shipped the item within your promised handling time, we will wait to evaluate the case until after the extended estimated delivery date."

If a seller's item shows up late because of a shipping-carrier delay, it will remove the shipping defect for late shipment. In addition, if the item is delivered after the extended estimated delivery date, it will remove shipping-related negative or neutral feedback on sellers' behalf.

eBay relies on scanning data to determine if a seller is meeting their shipping deadlines. In today's announcement, it made mention not only of delivery delays, but of scanning delays as well. Do you think the new practices, described on this post on the eBay Announcement Board, will do enough to protect sellers?

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Perminate Link for eBay Looks for Options as Postal Delays Persist   eBay Looks for Options as Postal Delays Persist

This user has validated their user name. by: epuise

Thu Aug 13 18:57:42 2020

@Silver Ice King - Postmaster General Louis DeJoy continues to hold a multimillion-dollar stake in UPS, FEDEX & his former company XPO Logistics, a United States Postal Service contractor, and was a big CAMPAIGN DONOR to Trump & has NO U.S.P.S. experience... Carriers in my area tell me there is NO OVERTIME... If you have MAIL IN YOUR TRUCK, you take it back, it sits, and MAYBE gets a SCAN, and MAYBE goes on next day's truck... F.C.M. that BEFORE DeJoy took 4 days is NOW taking 10-14 days... All this to rig the Vote & cause Absentee Ballots to NOT get 'there' in time & NOT be counted... Welcome to Russia, my friends... You let an Autocrat get away w/ ANYTHING (Impeachment/not removed)... Put in cronies (A.G. Barr, Jared Kushner)... You have a corrupt man, LINING HIS POCKETS every weekend he PLAYS GOLF... While TAX CUTS prop up STOCK MARKET for the rich, and, the workers go broke & die from Covid because "Jared" who was 'in charge' is now promoting Kanye West to lure Black Voters from Joe Biden... PLEASE, people... VOTE !

Perminate Link for eBay Looks for Options as Postal Delays Persist   eBay Looks for Options as Postal Delays Persist

This user has validated their user name. by: toolguy

Fri Aug 14 01:22:10 2020

eBay warning about the US Postal Service.

I get this when I print a label:

"USPS is experiencing significant delays across their delivery network. Please consider using other carrier options that may provide a better buyer experience."

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by: Chicago48 This user has validated their user name.

Fri Aug 14 05:32:52 2020

I just read that Amazon is cutting 1200 contract driver jobs.  I always thought that AMZ's shipping was very expensive for the company.  I read once that they're losing money on shipping.

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