The Buzz about eBay Spring Seller Update 2020

eBay set up a special section on its discussion boards to discuss the 2020 Spring Seller Update announced today, February 26th. It created dedicated areas for sellers to comment and ask questions about the various changes.

The issue garnering the most threads as of approx. 3:30 pm on Wednesday was regarding claims.

And among the threads on that board was one dealing with a change regarding a new protection for sellers - requiring buyers to prove that they actually shipped items before closing a returns request.

That issue is explained on this page of the eBay Seller Update board under "Changes to handling return requests that appear abandoned" where eBay stated:

"Starting April 1, 2020, we will no longer close returns early at the request of a seller when the buyer has not shipped the item back. Instead, we will wait to ensure buyers have sufficient time to provide proof items they requested to return were shipped back. If we do not receive proof of shipment from your buyers while the return requests are active, we will protect you by removing any negative or neutral feedback left on that transaction." 

Sellers were not pleased at the answers moderators provided on the eBay thread devoted to this particular question.

Here are the all of the sections on the eBay Spring Seller Update discussion board with numbers of replies as of this writing:

Updates to how you list - 6 topics

Discuss the updates to help buyers find your items with required and recommended items specifics, automatically clean up your images, and allow read-only access to orders with Multi-User Account Access.

 

Updates to how you ship - 3 Topics

Talk about updates that allow you to send your packages to international buyers with eBay international standard delivery. See what’s new with FedEx Home Delivery rate reductions and notifications for listings missing ZIP codes.

 

Updates to how you promote - 2 Topics

Let's talk about the updates that enable you to send more “Offers to buyers” with greater ease, and updates to drive higher conversion.

 

Updates to how you service customers - 14 Topics

Chat about updates to manage common selling issues with Seller Help and quickly resolve claims for “Item not received,” “Item not as described,” and low average selling price returns.

 

Updates to how you manage your financials - 5 Topics

Share your questions about new managed payments features and global expansion.

Updates to your user agreement - 1 Topic

This is the place to chat about announced updated to the user agreement.

 

Let us know what areas of the 2020 eBay Spring Seller Update you find helpful, and not so helpful! And let us know if you have a good handle on what changes are included in today's release.