Ina Steiner EcommerceBytes Blog
News and insight focusing on ecommerce.
by Ina Steiner, Editor of EcommerceBytes.com
Sun Dec 29 2019 20:35:17

eBay Tests New Approaches to Promoted Listings Ads

By: Ina Steiner

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eBay is rethinking its seller advertising program and will begin testing some new approaches to Promoted Listing ads, a company executive revealed last week.

Jordan Sweetnam said he agreed with sellers who expressed concern that eBay allows sub-par sellers to get greater visibility than quality sellers by paying for search exposure.

He indicated sellers should use the ad program judiciously - for example, to promote new products. But he said sellers should not take money away from investments in fast shipping or better packing in order to pay for a promoted listing placement instead.

eBay is already discussing the issue internally, he said, and while he could not commit to specifics, he said he expects the marketplace to begin testing in the New Year and announce changes by the second quarter of 2020.

Sweetnam returned to eBay in July after a stint at Walmart and is now Senior Vice President and General Manager, Americas Market at eBay. (Former Vice President of eBay Americas Jay Hanson left the company in November.)

Sweetnam also addressed sellers' concern about eBay's practice of sending order confirmation emails to buyers that display identical listings from rival sellers at lower prices, which often results in buyers cancelling their orders in favor of cheaper alternatives recommended by eBay. 

He said cancelled orders happen on every site and that Amazon has made it so easy for buyers to cancel after making a purchase that it is now expected across all sites.But he also blamed eBay's lack of a product catalog. 

eBay includes additional listings in order confirmation emails that are meant to be complementary items, but eBay can't tell the difference between "similar" and "same."

eBay can fix the problem, but it is much harder without a catalog, Sweetnam said. eBay's emails are better now at driving incremental sales, but he said eBay has further to go to make them more relevant for buyers and less frustrating for sellers.

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Perminate Link for eBay Tests New Approaches to Promoted Listings Ads   eBay Tests New Approaches to Promoted Listings Ads

by: scrapsmusic This user has validated their user name.

Sat Jan 4 07:13:17 2020

I wish that my comment would address all of the negative comments that I've read about promoted listings. I felt that I was forced to use the PL's or otherwise I was going to have to file bankruptcy. I agree with many of the comments that buyers should get the opportunity to buy from the best sellers and that should be eBay's push, but my situation was not even close. I sell collectible vintage and antique sheet music and had become a top-plus seller about 6 months after I started selling on eBay. Did my top rated plus seller status help me with my sales? No. Did filling out all of the item specifics and even adding additional item specifics help with sales? No. Did free shipping? Did 12 images? Did thorough condition information or descriptions? Did having the best possible sheet music on the eBay market help? Did my 100% feedback? or any number of other things, such as my providing the best packaging help....none of those things even seemed to matter to eBay. Because regardless of having every possible keyword in my titles for the searches, eBay was rarely showing my listings in a manner that was visible to buyers who browsed the category where a great deal of anyone's new business comes from. I was constantly having to compete with seasoned sellers who were always getting the top spots, right along with all of the new sellers. Anyone in the middle of that, such as myself, would get the shaft when it came to placement. I jumped through every possible hoop that was available, keeping myself continually stressed out wondering how I was going to even pay my supply bill or having additional money for investments. Thank God for good credit, but of course I'm in major debt after dealing with such a farce as "Best Placement." Nonetheless, I do pay the most possible amount of money that I can afford for placement ads for ALL of my items. But even though I had to raise my prices, which were probably to low to begin with, it has not cost me buyers and my sales have gone up. I have now had items sell that were listed forever and ever, that I thought were never going to sell. I've got more followers now and my feedback is 110%+. even if that's not possible. I have buyers who are coming from other sellers, paying my prices, because they are happy with what they receive. They are no longer buying trash from the sellers that eBay was promoting based on whatever lying algorithm they claimed existed. I chose the 2-day shipping time-frame to reduce stress, which certainly has not hurt my sales any. I actually can do an even better job than I was prior to that in my specialized detailed packaging. I say, for all of those who complain about the costs, don't pay to play. Other sellers will not miss you, they will be glad you are not there. We live in a "Pay to Play" market when it comes to online sales, so once you figure that out and recognize that it's just another tax deduction than whoever you are that does all the complaining will become players. As far as GTC listings, I cycle my listings through whereas every day a percentage becomes a new "sell similar" listing, so that I'm back on top again instead of wallowing at the bottom. It takes a few minutes, but is worth every bit of it if I'm going to make any money whatsoever. I am totally against eBay having managed payments, but that is another day....

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by: purpleiris This user has validated their user name.

Sun Jan 5 13:13:01 2020

"Pay to Play" does not equate to "Fair Trade", so, yes, people are going to keep complaining until something is done about those who are robbing us blind and ruining fair trade with their pay-to-play models.

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by: purpleiris This user has validated their user name.

Sun Jan 5 14:04:15 2020

I should add that it's one thing if a site is solely for advertising people's products, like the social media sites are being used for. However, I don't think one should be hidden completely simply because they're not paying to be featured in prime spots, like FB does to business pages.

It's a whole other thing when the site is a mall where small to medium-sized business owners can sell their wares. You don't see B&M businesses paying extra money every month in the hopes of getting the best spot in the mall. They have a shop they pay a set rent rate for and maybe pay for advertising spots around the mall. They don't advertise for all the other shops within their own shop or anywhere near their entrance, either.

Business is business no matter where it's being conducted. It is illegal for anyone to intrude on the business of another and that's exactly what these sites are doing. They claim they have the right to just because it's in their TOS, which changes frequently, often unknowingly to users, which they also claim they have the right to do. Does that sound legal to you?

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by: purpleiris This user has validated their user name.

Sun Jan 5 14:50:16 2020

Nor is it legal for states to require marketplace owners (mall owners) to be responsible for the business of a tenant. While marketplace sites like to claim they have no responsibility, they sure don't mind the leverage for taking control of their tenants' businesses.

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