Ina Steiner EcommerceBytes Blog
News and insight focusing on ecommerce.
by Ina Steiner, Editor of EcommerceBytes.com
Mon Aug 12 2019 20:10:29

eBay Sends Drop Ship Violation Notices

By: Ina Steiner

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Some sellers who do not drop ship as a product-sourcing strategy say eBay sent them a notice that they are violating its drop-ship policy and will lose their Top Rated Selling status. One seller reported the issue on the Ecommerce EKG board and wondered if it was a technical issue.

eBay allows sellers to drop ship from wholesale suppliers, but not from retailers. Here's what eBay's help page says about drop-shipping:

"Drop shipping, where you fulfill orders directly from a wholesale supplier, is allowed on eBay. Remember though, if you use drop shipping, you're still responsible for the safe delivery of the item within the time frame you stated in your listing, and the buyer's overall satisfaction with their purchase.

"However, listing an item on eBay and then purchasing the item from another retailer or marketplace that ships directly to your customer is not allowed on eBay. In such cases, we may remove your listings from search, display them lower in search results, or remove them completely from the site. We may also limit, restrict or suspend your ability to buy, sell, or use site features on eBay, and you could lose any special status and/or discounts associated with your account."

Another seller recently forwarded us a copy of the email eBay had sent them (the seller didn't have TRS status). Here's a copy of the notification from eBay:

Subject: Your Top Rated Seller status will be removed: Selling practices - drop shipping
policy

Your Top Rated Seller status will be removed: Selling practices - drop shipping policy

Hello,
We've determined that you haven't followed our selling practices - drop shipping policy therefore, we will be removing your Top Rated Seller status until your account is in compliance with the policy.

There is evidence on your account that you are purchasing items from an online retail or marketplace site after you sell the item on eBay and having that retailer ship the item directly to the customer. This is a violation of the terms and conditions section of our Selling practices policy, which states:

·Items you list must be in your inventory or you must have an existing agreement with a third party to fulfill the delivery of the item under the terms of your listing.

For more information on this policy, please go to:



Regards,
The eBay team

Sellers had reported getting such notices in January. 

In April's Spring Seller Update, eBay warned that sellers who used a retailer to ship directly to buyers would face reduced search visibility. As we noted at the time, the policy appeared to be an attempt to reduce incidents where buyers receive their eBay orders in Amazon packages (or Walmart and other retailers' branded boxes), which can lead to confusion and/or disappointment on the part of eBay buyers.

Comments (53) | Leave Comment | Permalink
Readers Comments

Perminate Link for eBay Sends Drop Ship Violation Notices   eBay Sends Drop Ship Violation Notices

by: pace306 This user has validated their user name.

Thu Aug 15 14:21:32 2019

"Pace has a few items I like but I wouldn't even dare buy from him, I would spend more with ANY other seller"

That coming from Mr SNAD himself!

Tool - please buy what ever you want from ANY other seller - I would love to give them the HONOR (LMAO) of having you as a customer.

Perminate Link for eBay Sends Drop Ship Violation Notices   eBay Sends Drop Ship Violation Notices

This user has validated their user name. by: toolguy

Thu Aug 15 14:58:41 2019

@pace306

I asked a simple question!

"PS: I look at the products you have for sale on eBay, what is gated on Amazon that you have in stock?"

And this is your response below. Maybe you're suited better for New Jersey politics then selling on line. . . .

"Again - since you do know about ecommerce - you dont know what brands/categories are blocked .... "

I tell how "experienced" you are by your eBay sales record.

What comes to mind is: narcissism

PS: "I take all my own pics" ~ OMG! How can you lie like this and not be called out on it???

You took this picture????

https://www.ebay.com/itm/Julian-Taylor-Womens-Lagoo
n-Green-Sleeveless-Lace-Dress-with-Tie-Size-10/223087758231?hash=item33f1110b97:g:cqUAAOSwN91bZL1W

Perminate Link for eBay Sends Drop Ship Violation Notices   eBay Sends Drop Ship Violation Notices

by: thievesBay This user has validated their user name.

Thu Aug 15 15:19:46 2019

lol @toolguy saying someone else is a narcissist! Hey toolguy, look up the traits and find out that it's you. Idiot.

Perminate Link for eBay Sends Drop Ship Violation Notices   eBay Sends Drop Ship Violation Notices

by: pace306 This user has validated their user name.

Thu Aug 15 15:31:28 2019

"I tell how "experienced" you are by your eBay sales record." - THANK YOU for the compliment !!!

I have 7000 (almost 8000) positives and a perfect selling record - how are YOUR stats?

"And this is your response below. Maybe you're suited better for New Jersey politics then selling on line. . . ."

If you really need to know (and I thank you for your interest), Im part of the NJGOP - so yes Im in NJ politics ... what does this have to do with selling on line?

"you dont know what brands/categories are blocked" - ok - and you didnt say that you did - so I stick by my initial assessment. On Amazon certain brands are GATED, and certain categories blocked (even when you have a perfect record like I do). Being allowed into the category can take time, sometimes Amazon only wants a certain # of sellers in a certain group etc. Again - and its not a slight - you dont sell on Amazon so you arent aware. Its not like eBay - the wild west where anyone can sell old used tools (hopefully no rust!).

Perminate Link for eBay Sends Drop Ship Violation Notices   eBay Sends Drop Ship Violation Notices

This user has validated their user name. by: iheartjacksparrow

Thu Aug 15 17:01:30 2019

@toolguy - You use every opportunity to advertise your items for sale and tell us what great gun parts you're currently buying. No one else who posts here even comes close to the self-promotion you do.

Perminate Link for eBay Sends Drop Ship Violation Notices   eBay Sends Drop Ship Violation Notices

This user has validated their user name. by: toolguy

Thu Aug 15 18:00:41 2019

@iheartjacksparrow

Isn't eBay ALL about self promotion?

And it doesn't matter if I buy gun parts or car parts.

Just voicing my experiences like everyone else does.

It's just I have a more positive attitude towards eBay then most posters here.

I post my eBay ID's to give what I say credibility

A lot of posters say this or that but don't back it up. . . . .

Perminate Link for eBay Sends Drop Ship Violation Notices   eBay Sends Drop Ship Violation Notices

by: thievesBay This user has validated their user name.

Thu Aug 15 18:09:18 2019

What's toolguy gonna do if his precious gun parts get banned from eBay? There was an article about this last week that went national. I'm posting a thread below from the eBay community board which includes a link to an LA Times article. But what nobody is talking about in the thread is that eBay says they ban parts that can be used for assault rifles BUT THEY CAN STILL BE FOUND FOR SALE ALL OVER EBAY! Another example of eBay not following their own rules because they would lose money. This company are total frauds and should be prosecuted.

https://community.ebay.com/t5/Selling/Ebay-Needs-to
-change-their-policy-on-gun-parts/td-p/30110594

Perminate Link for eBay Sends Drop Ship Violation Notices   eBay Sends Drop Ship Violation Notices

This user has validated their user name. by: toolguy

Thu Aug 15 19:37:54 2019

@thievesbay

Some of the parts I buy are for "regular" firearms

Others are for my semi auto rifles (some call them assault rifles)

And yes, they are against the rules on eBay.

But some of them are in the grey, meaning they fit both regular & semi auto weapons. . .If eBay stops selling them I can find them on GunBroker.com

Perminate Link for eBay Sends Drop Ship Violation Notices   eBay Sends Drop Ship Violation Notices

by: pace306 This user has validated their user name.

Thu Aug 15 20:54:09 2019

Im not sure why this ALWAYS has to devolve into some kind of stupid 3rd grade argument (my dad can beat up YOUR dad).

If you love your eBay (the lieing thieving kind) then good for you

If you dont - then AS A PAYING CUSTOMER, you have a right to complain.

If Ina didnt want/couldnt stomach the constant comments (and Im looking at myself for a moment) then she could/would/should stop posting eBay news. BUT, her website is here to disseminate news - and if it just happens to be "eBay yet again screwing its sellers" then so be it, its not HER fault.

Every business has bad parts - a soft white underbelly - its just a shame that in eBays case - its %$99 of the business.

Its not "lets all pick on eBay TODAY", its just that EVERY single thing they do seems to be hurting sellers - way way way more then anything Amazon seems to do. That IN NO WAY lets Amazon off the hook in ANY WAY - but the frequency of those issue is DWARFED by eBays bad behavior.

As well - for those of us who sell on BOTH platforms can tell you - even though Amazon maybe REAL jerks (and thats being nice) - if nothing else - they deliver sales - and thats THE ONLY real thing that counts here. This isnt a social club - its a website dedicated to ecommerce news and information.

Yes Tool - maybe it would be easier for some of us to just say "ah the hell with it" and walk away from eBay, but for ALOT of us - its not that easy or simple.

We put up with the LOT of BAD, for the small bit of good (that we hope will come out of it). Its hard to stand by and see "a car crash happening" and do nothing.

I dont want eBay to steal from ANYONE (esp the people here whom I consider to be "friends"). Reaching into their pockets for no reason (even if it doesnt effect me) isnt the RIGHT thing to do.

I dont care where you come from, how old you are, what your specific political bent is - right is right and wrong is wrong - when it comes to selling online.

Im %101 against fakes - whether its people selling fakes off Alibaba or eBay and its "inspired creations". (as an example).

Getting back to the topic (and its the last Ill say on it)(and please dont try to bait me - Im not going to reply - if you need a "cheap win", fine I dont care - you can have one so to speak) ...... eBay - regardless of whether its "their platform or not" has NO legal (and this is ALL that counts) to tell people where to source their items. Its not in their purview, its not in any state, or federal law, period.

If eBay wants "happier customers", then let them stick their hands in their OWN POCKETS and either pay for faster shipping OR separate the "home/part time fleamarket/goodwill" sellers from the "professional sellers" and stop interfering with making sales.

Since I dont drop ship - I own ALL my merchandise - it doesnt effect me - the point is eBay over reaching YET again.

You can gladly disagree - its still a free country - but telling people that eBay can do anything they want (bully people) is just wrong (to me and alot of others).

Perminate Link for eBay Sends Drop Ship Violation Notices   eBay Sends Drop Ship Violation Notices

This user has validated their user name. by: toolguy

Thu Aug 15 22:07:17 2019

"Every business has bad parts - a soft white underbelly - its just a shame that in eBays case - its %$99 of the business."

Your OPINION and you're entitled to it.

I think of eBay being 99% good and 1% bad

And that's my opinion that I'm entitled to

If eBay were 99% bad they wouldn't have the customer base they do.

PS: Again you never answered my question of what you sell on eBay that you can't on Amazon, you talk about being gated but have no support for your claim...

Show me the merchandise!

Perminate Link for eBay Sends Drop Ship Violation Notices   eBay Sends Drop Ship Violation Notices

by: Snapped This user has validated their user name.

Fri Aug 16 18:53:48 2019

''I asked a simple question!''

So did I.  And as usual, instead of answering it, you changed the subject - off topic.  Advocating abandonment when unsound business processes erode opportunity to even participate much less suceed (or ''survive'') is simply bad business.  A real 'business person' knows that.  Seems that you do not, per your 'opinion'.

As for my 'experience' online, between 2007 - 2013, my eBay sales topped $2M with over 20K items sold - in EVERY category - except firearms and their components.  This country has enough guns and enough tragedy associated with them.  And enough folks profiting from it.  Plenty to choose from otherwise, and I did, from an ultralight aircraft to genuine vintage pearls.  High end stuff too, not garage sale cast-offs.  (Not that there's not a place for such.) And, before eBay decided they knew how 'better', to everywhere in the world too.  TRS, 100% FB (over 15K), perfect DSRs.  My STR was over 92% (first listing and within 7 days), and my ASP over $100.  Every item was OOAK, every listing individually crafted, every photo self taken and self hosted, next day shipping. And I ran an eBay BUSINESS, an LLC registered as such.  I had as many as 9 employees and over 2200 ft. Sq. of warehousing with a storefront intake.  All on consignment, meaning I serviced TWO customers for every sale.

No 'commoddities' though.  No profit in that unless one deals in a scale akin to the mega sellers eBay decided to kowtow to, while disrespecting and trashing their foundation, instead of leveraging it.  Nothing wrong with that chase of course, except for how THEY ran it.  Or do you believe they have 'succeeded' somehow?

And one day, after yet another insufferable hold with eBay CS (there's an oxymoron for ya) over yet another doubled down on stupid eBay policy 'enhancement' run-in, some 20-something script wielding drone had the temerity to tell me that maybe my 'business model' needed to be changed to suit eBay goals.  

Meanwhile, UPI's were increasing from 1 every 200 sales to over 10 per 100.  Sales dropping from an average of over $26k/mo to less than 7K.  eBay wresting control over every aspect of MY business, one frog-boiling degree at a time.  Often with no warning, and with no clue (or concern for) the potential impacts from their incompetency.

So I took that 'advice' - a sad, but necessary BUSINESS decision.  I also took my 5000 client consignor list (who were also buyers growing quite fed up with eBay by this point), and all the ever increasing fees and stress, and lack of visibility and sales, elsewhere.  My last sale on that now cesspool of a venue was a $1800 high end touring bike in mid 2013.  It was also the ONLY sale that month.  

Meanwhile, you sir, are a niche hobby seller by your own description, by no means a 'business', no matter how otherwise claimed.  You wish to rah rah all your 'success and acumen', multiple 'accounts' and all, have at it.  Consider this though, if EVERYBODY sold as you did, what you sell, because it 'works' for you (at the moment, despite everything), where would you be then?  Just another garage in eBay town.  A very boring eBay town.

And if you want to continue to believe my 'type' of experience (and for those still hanging - bless them) as being 'unique', all while dismissing the clear evidence to the contrary, then that fits too.  You think it's a good thing all these type sellers have become extinct?  You like the sterilized, cookie cutter, undiverse, dictatorial commodity and counterfeit trinket venue eBay has 'enhanced' itself into?  You can have it.  Because I can find that anywhere, and anywhere, better done.

As with everything else eBay, such subjective 'opinion' to the contrary, while touted as 'fact', doesn't change the 'fact' that such 'opinion' is ... misguided at the very least.  And it doesn't change the fact that eBay's latest drop ship edict is wholly hypocritical and nothing new, for it.

And for Pace - thank you for the too kind words. But ya can't beat 'stubborn' with facts, ya know?  Perhaps you've noticed, if you follow current events, etc....

Perminate Link for eBay Sends Drop Ship Violation Notices   eBay Sends Drop Ship Violation Notices

This user has validated their user name. by: toolguy

Fri Aug 16 23:58:22 2019

@Snapped

I'm sorry, I don't see where you asked ME a question?

Ask again and I'll do my best to answer you directly

Perminate Link for eBay Sends Drop Ship Violation Notices   eBay Sends Drop Ship Violation Notices

This user has validated their user name. by: toolguy

Sat Aug 17 00:09:34 2019

@Snapped

"My last sale on that now cesspool of a venue was a $1800 high end touring bike in mid 2013."

6 years later the eBay thorn is still in ya, talk about a women scorn. . .Get over it, it's been 6 years already. . .How can that be healthy

This so called hobby has paid my bills for 19 years!

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