Ina Steiner EcommerceBytes Blog
News and insight focusing on ecommerce.
by Ina Steiner, Editor of EcommerceBytes.com
Thu May 23 2019 09:35:52

Warning: eBay Raises Payment Processing Fees

By: Ina Steiner

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eBay is raising fees for payment processing through its Managed Payments program, and it's a major hit to sellers' pocketbooks. 

eBay did not announce the change, but on Tuesday (May 21, 2019), it updated its Payments Terms of Use to add a per listing payments fee.

Notice the term "per listing." Payment services like PayPal charge a "per transaction" fee. Presumably this means if you sell 5 items to a single buyer in a single transaction, you would pay eBay 25 cents times 5 in addition to the "payment processing fee," which is currently 2.7% of the total order amount. (See update below.) Using PayPal, you pay 30 cents on the total transaction (plus processing fee), no matter how many "listings" are included in the order.

Sellers who have completed the managed payments onboarding process prior to June 4th will not have to pay the per listing payments fee. But while they are grandfathered in to the original rates for now, there's no guarantee those terms won't change in the future.

We expect there to be pushback from sellers on per listing fee. While sellers can opt in for now, Managed Payments will eventually become mandatory for all sellers.

Here are three excerpts from eBay Payments Terms of Use showing how fees have changed.

Posting Date: May 21, 2019
Payments Processing Fees
If (a) you have successfully completed the managed payments onboarding process (in accordance with Section 4) prior to 00:00:00 (12:00 AM) Pacific Time on June 4, 2019 and (b) your eBay account has remained continuously enabled for managed payments: Your payments processing fees are calculated as 2.7% of the total order amount, including shipping, handling, sales tax and other amounts owed (the “payments processing rate”).

If you successfully complete the managed payments onboarding process (in accordance with Section 4) on or after June 4, 2019 (starting at 00:00:00 (12:00 AM) Pacific Time): Your payments processing fees are calculated as (i) the payments processing rate plus (ii) $0.25 per listing sold (the “per listing payments fee”). Notwithstanding the foregoing clause (ii), for sellers who onboard to managed payments on or after June 4, 2019 the per listing payments fee is waived through September 30, 2019 at 23:59:59 Pacific Time (11:59 PM plus 59 seconds) and will take effect beginning October 1, 2019 at 00:00:00 Pacific Time (12:00 AM).

Payments processing fees do not include any sales tax, which will be added to this fee on your invoice if applicable.

Payments Dispute Fees
Upon the conclusion of a Dispute investigation and/or re-presentment that results in you being found responsible for the chargeback or other disputed amounts, we charge a $20 payments dispute fee, excluding any applicable sales tax, for each Dispute. You may appeal the payments dispute fee within 30 days from when we invoice the payments dispute fee if you believe that you have been charged in error.

Posting Date: May 16, 2019
Payment Processing Fees
Payments processing fees are calculated as 2.7% percent of the total amount owed to you, including shipping, handling, sales tax and other amounts owed. Payments processing fees do not include any sales tax, which will be added to this fee on your invoice if applicable.

Payments Dispute Fees
Upon the conclusion of a Dispute investigation and/or re-presentment that results in you being found responsible for the chargeback or other disputed amounts, we charge a $20 payments dispute fee, excluding any applicable sales tax, for each Dispute. You may appeal the payments dispute fee within 30 days from when we invoice the payments dispute fee if you believe that you have been charged in error.

Posting Date: November 16, 2018
Payment Processing Fees
Payments processing fees are calculated as 2.7% percent of the total amount owed to the seller, including shipping, handling, sales tax and other amounts owed. Payments processing fees do not include any sales tax, which will be added to this fee on your invoice if applicable.

Chargeback Fees
Upon the conclusion of a chargeback investigation and/or re-presentment that results in a seller being found responsible for the chargeback amounts, we charge a $20 chargeback fee, excluding any applicable sales tax, for each chargeback. Sellers may appeal the chargeback fee within 30 days from when we invoice the chargeback fee if they believe that they have been charged in error.



Update 5/25/19: Dan Davis made an interesting point: the new fee is per listing, not per *item,* and that's an important distinction, not just semantics. 

Dan based this on a response he received from an eBay employee on Twitter who used the handle @AskeBay, who said, "If two items are purchased from you for a single listing, one payment listing fee is charged of $0.25. If two items are purchased from you from different listings, two payment listing fees are charged of $0.25."

Comments (90) | Leave Comment | Permalink
Readers Comments

Perminate Link for Warning: eBay Raises Payment Processing Fees   Warning: eBay Raises Payment Processing Fees

by: thievesBay This user has validated their user name.

Thu May 23 15:03:25 2019

Direct link below to full size image previously posted. Save it while you can. Wouldn't doubt if eBay will be getting that Walker's West insta account taken down soon.

https://scontent-ort2-2.cdninstagram.com/vp/6d8392a90c06c75d8c
1757286ab11eec/5D6A0DB2/t51.2885-15/sh0.08/e35/s750x750/23101610_533849746965552_3003503555312091136_n.jpg?_nc_ht=scontent-ort2-2.cdninstagram.com

Perminate Link for Warning: eBay Raises Payment Processing Fees   Warning: eBay Raises Payment Processing Fees

by: maxmad This user has validated their user name.

Thu May 23 16:16:52 2019

Just like etsy's managed payments, it won't affect China sellers, they will always be Paypal only,

Everyone else will pay dearly

Perminate Link for Warning: eBay Raises Payment Processing Fees   Warning: eBay Raises Payment Processing Fees

by: WhatsUp2656 This user has validated their user name.

Thu May 23 18:56:29 2019

SMH! Why is this not a surprise? I’m so glad I backed out when I did and have a few left. Of course Wenig will need to collect more from sellers because he doesn’t have many buyers.

Visions of the future: ALL WENIG WILL HAVE IS A BUNCH OF BANKRUPT SELLERS. It appears he is trying really hard to declare eBay bankrupt. I hope he has that new bar hidden from the rest.

JUST HOW MANY DIEHARD SELLERS WILL STAY? Even those who are able to sell a lot of products, just how long do you think they will stay at these rates that will only get worse and worse because Wenig has absolutely no choices left except feed off of the high priced sellers. I think it would be cheaper to rent a brick and mortar.

Sellers can’t you just envision when you have a bill dispute? How easy is that? Then they will just evaluate every case against you and he gets $20.00 out of how many millions of sellers? Just how criminal does all of this sound?

MY PERSONAL OPINION, IF I WAS ASKED BY A SELLER WHAT SHOULD I DO? I WOULD SAY. . . . RUN. YOUR FUTURE DEPENDS ON IT.

Perminate Link for Warning: eBay Raises Payment Processing Fees   Warning: eBay Raises Payment Processing Fees

This user has validated their user name. by: ySirTinLee

Fri May 24 00:29:48 2019

There's a nice site that can be made into a promising market place, like sellers did when ebay started.  It has auctions, reserve price, buy it now, time listing (3-7-10-30 days), special local listings,  no fees (it accepts donations, but not required).  The site needs sellers like you to bring in buyers.  Let me remind you.  Sellers, like you, built ebay.  You can do it again.  No one would expect you to just up and quit ebay, but building a new market place just might be the answer to all the crap from ebay.  Check out:
webstore.com  

Perminate Link for Warning: eBay Raises Payment Processing Fees   Warning: eBay Raises Payment Processing Fees

by: gmrichhicks This user has validated their user name.

Fri May 24 00:37:52 2019

Very soon, buyers will have to pay a processing fee for everything they buy.

Perminate Link for Warning: eBay Raises Payment Processing Fees   Warning: eBay Raises Payment Processing Fees

by: Barbbie This user has validated their user name.

Fri May 24 01:38:04 2019

Payments Dispute Fees
Upon the conclusion of a Dispute investigation and/or re-presentment that results in you being found responsible for the chargeback or other disputed amounts, we charge a $20 payments dispute fee, excluding any applicable sales tax, for each Dispute. You may appeal the payments dispute fee within 30 days from when we invoice the payments dispute fee if you believe that you have been charged in error.

So ebay entices the customer to file disputes and then finds in the buyers favor and then charges the seller 20.00 as the loser and then they decide if the buyer wins the appeal.  Wow sounds pretty one-sided to me.

Perminate Link for Warning: eBay Raises Payment Processing Fees   Warning: eBay Raises Payment Processing Fees

by: hawk This user has validated their user name.

Fri May 24 05:50:53 2019

the theft,the lies,the corruption and the pay offs will never stop with this company. they are just like the crooked lawyers, crooked money processors, and crooked politicians we have.

the land of dreams is now truly the land of corruption. the small business or person has no fair chance at all anymore.

Perminate Link for Warning: eBay Raises Payment Processing Fees   Warning: eBay Raises Payment Processing Fees

by: Maxwell This user has validated their user name.

Fri May 24 06:04:52 2019

@ ySirTinLee

It is true sellers built up eBay and sellers can build up ANY place.  I too have a store opened on webstore.  I like them.  I have a monthly paypal donation set up for them. They do ask that when you make a sale, that you make a donation of your choice and MANY sellers are greedy, not many make ANY donations (after sale donation, or once in a while donation, or monthly donation, nothing), so that isn't very nice either.  Together sellers can make another marketplace great.  

Perminate Link for Warning: eBay Raises Payment Processing Fees   Warning: eBay Raises Payment Processing Fees

by: Chicago48 This user has validated their user name.

Fri May 24 06:55:13 2019

And the USPS is going to Volume wt. for shipping.  Glad I'm off of Ebay, it's just too darn confusing trying to keep up with all their changes.

Perminate Link for Warning: eBay Raises Payment Processing Fees   Warning: eBay Raises Payment Processing Fees

by: Evenger This user has validated their user name.

Fri May 24 07:05:53 2019

I see conflicting information in the terms regarding Processing Fees.  The May 16 posting of Processing Fees it says sales tax IS NOT INCLUDED in determining the 2.7%.  The SECOND and MOST RECENT posting of fees (from May 21) states processing fee will be 2.7% of the total amount owed to you and INCLUDES sales tax in the listed parts of the total.    Whaaaatttt???

I have started selling on Etsy which works for some of my categories, but is not quite the perfect fit for all.  I looked into changing my eBay store from Basic to Starter once they added the self renewing GTC (which I am not using as much, who wants to manually cancel 250 listing a month?!).  I would have to pay back the discount given for my yearly subscription so I was waiting until my year is up.  Now I think I will totally cancel my subscription when my year is up (September cannot come soon enough at this point).

Perminate Link for Warning: eBay Raises Payment Processing Fees   Warning: eBay Raises Payment Processing Fees

by: wellspring This user has validated their user name.

Fri May 24 07:09:23 2019

I briefly checked out the suggested web store.com suggested here and I’m not impressed with their home page. Not to mention, the Shopify.com “Ad” at the very top that over powered the webstore. Are they one and the same? Not very inviting. Lost interest out of the gate.  

Perminate Link for Warning: eBay Raises Payment Processing Fees   Warning: eBay Raises Payment Processing Fees

by: marty This user has validated their user name.

Fri May 24 07:37:26 2019

I am not enrolled in this nightmare, have never enrolled in anything ebay offered until it became mandatory. One way of a silent protest is not to use ebay postage labels. Use other services, their international package rates, are 40% higher than what you can get elsewhere

Perminate Link for Warning: eBay Raises Payment Processing Fees   Warning: eBay Raises Payment Processing Fees

by: Chicago48 This user has validated their user name.

Fri May 24 07:44:03 2019

@Evenger & Marty.  I've quit EB altogether.  2 months and counting.  I will ONLY list when I have a very hard to sell item or consignment and flea markets don't work.  Reading their invoices is like reading a road map to Russia.  10c listing fee for this category, 25c for that category.  Penalty fees, shipping fees....who can keep up?  Does anybody look at their invoices and see all the SHY*T fees they throw up? I swear someone sits in their board meetings and makes this stuff up.  I imagine the day will come (soon?) when the investors just throw all the execs out and totally rebuilds the site and installs new people.

Perminate Link for Warning: eBay Raises Payment Processing Fees   Warning: eBay Raises Payment Processing Fees

by: InspirationPlus This user has validated their user name.

Fri May 24 07:57:49 2019

I've been selling on Webstore.com since 2010. It is not the same as Shopify. The site has some ads because there are no listing fees and no FVF. Stores are free as well. Any fees would be those incurred off-site, such as PayPal or another payment venue. You select what types of payment. No restrictions. If you want to accept checks or MOs, there would be no expense at all for a sale. You can accept credit cards as well. All listings are sent to Google search and there are also share buttons for promoting on your own. Admittedly, sales are somewhat slow, but to me it's worth a little time to keep a free store with no listing or selling fees. On any given seller page, the ads listed below are for that seller only. When a buyer views your page, he/she only sees more of what YOU have to offer, not another seller.

For a list of seller FAQs, look here:
https://www.webstore.com/267,help_id,help

Perminate Link for Warning: eBay Raises Payment Processing Fees   Warning: eBay Raises Payment Processing Fees

This user has validated their user name. by: The End

Fri May 24 08:05:35 2019

Don't get all excited.
webstore.com is just another PayPal plant.
This is what they do.
They can't get WILLING new customers, so they SNOOKER them into place.
Unacceptable.
NEXT !

Perminate Link for Warning: eBay Raises Payment Processing Fees   Warning: eBay Raises Payment Processing Fees

by: InspirationPlus This user has validated their user name.

Fri May 24 08:15:56 2019

@TheEnd

That hasn't been my experience.  

Perminate Link for Warning: eBay Raises Payment Processing Fees   Warning: eBay Raises Payment Processing Fees

by: eastwestphoto This user has validated their user name.

Fri May 24 08:33:38 2019

eBay is desperate to make Money anyway they can , never realizing that their biggest Achilles heel is the Terrible;  "AI Algorithmic SEARCH SYSTEM" , which loses them Billions/yr.! Stupid is; as stupid does!  

Perminate Link for Warning: eBay Raises Payment Processing Fees   Warning: eBay Raises Payment Processing Fees

This user has validated their user name. by: The End

Fri May 24 08:39:08 2019

@InspirationPlus :
When they don't tell you what payment methods you can accept UNTIL and NOT BEFORE you sign up, THAT'S a SNOOKERING.
Underhanded.

Perminate Link for Warning: eBay Raises Payment Processing Fees   Warning: eBay Raises Payment Processing Fees

by: MIscetal This user has validated their user name.

Fri May 24 08:47:01 2019

I keep thinking of what the word 'wenig' means in German.

So tired of these guys.

Perminate Link for Warning: eBay Raises Payment Processing Fees   Warning: eBay Raises Payment Processing Fees

by: InspirationPlus This user has validated their user name.

Fri May 24 08:48:57 2019

@TheEnd

They do tell you before. You can look in the FAQs without signing up. This from the FAQs:

How do I get paid for my items?
All transactions on Webstore are handled directly between the Buyer and Seller. Webstore is not involved in any way with delivering product, or collecting money.

As a Webstore Seller you may accept most major payment methods from your buyers. This includes, but is not limited to Money Orders, Checks, Credit Cards, and popular direct online payments, such as Paypal.

When listing items on Webstore you will be given an opportunity to select which payment methods you will accept from the buyer. After the sale, you will be given an opportunity to invoice the buyer (or contact them through our private message board) and provide additional payment instructions if necessary.

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