Ina Steiner EcommerceBytes Blog
News and insight focusing on ecommerce.
by Ina Steiner, Editor of EcommerceBytes.com
Sun Dec 3 2017 14:37:52

eBay Seeks Auctions but Beware of Promo Start Date

By: Ina Steiner

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eBay threw sellers off guard by the timing of a new promotion designed to entice them to list in the auction format. Invitations went out today, Sunday, but the promotion kicks off tomorrow, Monday, December 4, 2017.

A reader described their experience as follows:

"I'd like to share what was a new one on me: This morning, 12-03-2017, I received an eBay message offering me 500 free auction style listings. I accepted the offer, as it seemed like other offers I had received, and then I was invited by eBay to begin listing right way.

"However, here's the catch: The offer never showed up on my main page as a current promotion. After carefully re-reading the promotion, I discovered that it does not go into effect until TOMORROW, 12-04-2017.

"I'm glad I did not hit the sell button, renewing 200 listings that I falsely expected to be free right away, especially when invited to begin selling immediately, it seems like a trick.

"I think it's just another clever ruse by the architects at eBay, once again not being completely up front in their dealings with sellers, but leaving themselves a loop-hole to avoid prosecution."

Sellers also talked about the promotion on the eBay discussion boards. One seller said recipients of the invitation were lucky to get advance warning so they could prepare listings ahead of time. Another said they wished the promotion applied to fixed-price listings. And another seller wrote, "This is the poorest time of the year to offer auction format" and said it had been the worst holiday season they had ever experienced - "People are not even buying new items that are selling at 75% below retail."

If you received the promotion, be sure to read the fine print, and let us know what you think.

UPDATE 12/3/17: A reader mentioned another eBay promotion in the comments below and sent the following screenshot (thanks!).

Comments (29) | Leave Comment | Permalink
Readers Comments

Perminate Link for eBay Seeks Auctions but Beware of Promo Start Date   eBay Seeks Auctions but Beware of Promo Start Date

by: maxmad This user has validated their user name.

Mon Dec 4 07:17:06 2017

@Chicago48

yes, I have seen eBay's only commercial, saying have you checked ebay? they will match lowest prices on certain items,    The buyer in the commercial has already purchased the item somewhere else, as normal with everything ebay does too little too late, and a race to the bottom

While Amazon is running commercials of happy buyers getting their items hand delivered, in a happy face amazon box.

@toolguy

sorry to hear about your issues, how many other times has this happened, how many tens of thousands of dollars have lost from people abandoning their cart contents, too bad, and how sad you will never find out, could of happened 10 times today already, and you would not even know  

Perminate Link for eBay Seeks Auctions but Beware of Promo Start Date   eBay Seeks Auctions but Beware of Promo Start Date

by: Chicago48 This user has validated their user name.

Mon Dec 4 07:26:35 2017

"yes, I have seen eBay's only commercial, saying have you checked ebay? they will match lowest prices on certain items,    The buyer in the commercial has already purchased the item somewhere else, as normal with everything ebay does too little too late, and a race to the bottom"
^^
How can that be unless it's an OEM?  Because you can't match price with a 3P seller like me unless you get permission.

Perminate Link for eBay Seeks Auctions but Beware of Promo Start Date   eBay Seeks Auctions but Beware of Promo Start Date

This user has validated their user name. by: RavenNightMyst
Web Site

Mon Dec 4 08:28:15 2017

To toolguy, the OP with the ''Does Not Ship To United States'' issue, perhaps you have excluded Alaska & Hawaii. If this is the case, this is the notice buyers from these these destinations get now in the shipping field. Where it used to state, ''Seller does not ship to Alaska/Hawaii'' or something close to that, it now states that the seller ''Does Not Ship To United States''. This change went into place sometime in the last year. I've never tried to add these items to my cart, so I don't know if it's possible. My eBay use is less than 1/8th of what it was before I quit selling in 2014 after almost 15 years, and my eBay trust level is so low that I rarely bother contacting sellers ''unknown to me'' anymore, if there is anything even remotely sketchy or off-putting.  

Perminate Link for eBay Seeks Auctions but Beware of Promo Start Date   eBay Seeks Auctions but Beware of Promo Start Date

by: I Must be Crazy This user has validated their user name.

Mon Dec 4 09:04:34 2017

I am fascinated by the fact that eBay, after virtually ignoring auctions entirely, is now trying to encourage sellers to use them.

What???

Auctions only work if you have people who are there to bid. The traffic and visibility practices that are such a huge part of eBay's strategy mean that few if any people see auctions within their run time. You can't be a "managed marketplace" (read manipulated) and have successful auctions. Auctions should be a model of a pure market. There is nothing pure about eBay's marketplace.

Perminate Link for eBay Seeks Auctions but Beware of Promo Start Date   eBay Seeks Auctions but Beware of Promo Start Date

by: pace306 This user has validated their user name.

Mon Dec 4 11:02:30 2017

"Auction site eBay isn’t really much of an auction site anymore. This month, a study from the National Bureau of Economic Research reveals that less than 15 percent of all eBay listings are auction-only. Today, the majority of sales are made with eBay’s “Buy It Now” option — that is, buying it for a listed price like one does on Amazon or any other e-commerce site. This is down from nearly 100 percent 10 years ago."

Perminate Link for eBay Seeks Auctions but Beware of Promo Start Date   eBay Seeks Auctions but Beware of Promo Start Date

This user has validated their user name. by: toolguy

Mon Dec 4 11:13:39 2017

@ RavenNightMyst

I'm in California, my customer is in Oklahoma.

He bought 8 items last week and he had no problem paying for them all.

3 days later he ordered 6 other items and never got my invoice.

I uncombined his order, recombined them and resent his invoice, he still didn't get it.

I called eBay customer service, they said he got the invoice. They then said for me to tell him to click on any of the listings and he could pay thru any of them.

I relayed that message to my buyer, he responded that when he did this it said I didn't ship to his location and to change his address or contact the seller.

I had to call eBay again, the customer service rep had to generate a invoice manually and sent it to my buyer, he paid within 1 minute after she did this. . .

Now here's what I discovered during this whole mess.

The 1st order from this customer I offered free shipping and I marked it Priority Mail. These items are listed as 1st class mail but when there's more than a few they have to go priority mail.

His second order I forgot to mark it Priority and left it as 1st class when I sent the invoice. That's the only thing that was different between the 1st order this customer placed and the 2nd order.

This is a 1st for me as a seller where a customer couldn't pay.

None of my items have immediate payment required and I charge for shipping on almost everything, I only offer free shipping when a customer buys multiple items.

Perminate Link for eBay Seeks Auctions but Beware of Promo Start Date   eBay Seeks Auctions but Beware of Promo Start Date

by: I Must be Crazy This user has validated their user name.

Mon Dec 4 14:15:34 2017

It appears that eBay has got a lot of things balled up since full implementation of the Guaranteed Delivery Program. I opted in early on. After November 9th, the shipping day estimates are inaccurate and change from one day to the next. (It appears eBay added a day ostensibly to pad the estimate so they wouldn't need to honor so many late arrival claims.) If you run a search for my items they will appear, apply any of the GSP filters and all of my items disappear from the results no matter how many days. I am set up for the handling option with three day delivery. First class mail used to appear as 2-3 day delivery. However since November 9th, that estimate reads 4 days. In other words they are touting a benefit that doesn't really exist at all. (This isn't a surprise as eBay can't really guarantee anything the post office does. It's all a ruse.) My sales have declined about 30 percent since November 9th. My orders west of the Rockies has dropped by half as a percentage of total sales in that same period. I am in California, why would that happen? I would expect the opposite. Something doesn't seem right.

Perminate Link for eBay Seeks Auctions but Beware of Promo Start Date   eBay Seeks Auctions but Beware of Promo Start Date

This user has validated their user name. by: bitbybit

Mon Dec 4 18:05:29 2017

Seems eBay got these two promotions mixed up. The promotion I sent Ina was for 3 days for 50% off on final value fees on 10 items sold starting on Dec 2 and ending Dec 4. I received this in an email and in myEbay messages. After accepting the offer, it showed it started Dec 2 but ending Dec 3 at 23:99 PST. Today the active offer is no longer there. I still have the 500 free auction listings promo starting today in my Ebay active offers.

Guess eBay had no intentions of honoring any sold listings at 50% final value fee and they just wanted me to list items and then they would hide them from view.

Perminate Link for eBay Seeks Auctions but Beware of Promo Start Date   eBay Seeks Auctions but Beware of Promo Start Date

by: songe-d-automne This user has validated their user name.

Tue Dec 5 16:24:30 2017

I still use auctions. I sell things that seem to have no static going price, so I need buyers to determine that for me. For more common things that have a researchable price, I use fixed price.

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