Ina Steiner EcommerceBytes Blog
News and insight focusing on ecommerce.
by Ina Steiner, Editor of EcommerceBytes.com
Fri Nov 24 2017 22:17:11

eBay Vows to Deal with Serial Bid Retractors

By: Ina Steiner

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Would you like the ability to block serial bid retractors on eBay? Everyone makes mistakes, that's why eBay allows bidders to retract their bids if they enter the incorrect amount. But we've noticed sellers growing increasingly frustrated with serial bid retractors - those who seem to be gaming the system on a regular basis in order to find out what other bidders' high left bids are.

Buyers and sellers discussed the issue in this thread. Retractions make buyers suspicious that the they are coming from sellers trying to bid up the price of their listings.

Sellers also have to deal with retractions late in the auction when there's not enough time for legitimate bidders to react - as one seller explained, "It robs you of the legitimate bids and the time left in the auction to get them."

Some users thought eBay should suspend bidders with too many bid retractions. And several sellers expressed an interest in having eBay add a criterion to the Buyer Requirement feature that lets them set parameters for who can bid on their auctions - so that sellers could block buyers who made X number of retractions in X number of months.

Another complaint from users discussing the issue in May was that there was no easy way to report suspicious bid retractions.

In September, an eBay moderator posted a comment (in the first thread above) and said the company had recently ramped up its attention to enforcing the Bid Retractions policy.

If you use the auction format as a buyer or seller, let us know if bid retractions are a problem for you.

Comments (37) | Leave Comment | Permalink
Readers Comments

Perminate Link for eBay Vows to Deal with Serial Bid Retractors   eBay Vows to Deal with Serial Bid Retractors

by: FeelingFroggy This user has validated their user name.

Sat Nov 25 06:05:33 2017

Not a problem with us as when someone retracts a bid we just do it. Then we block the loser and move on.

Perminate Link for eBay Vows to Deal with Serial Bid Retractors   eBay Vows to Deal with Serial Bid Retractors

by: Snapped This user has validated their user name.

Sat Nov 25 07:13:21 2017

''Ramped up'' their attention?  Riiight.   It has been back-alleyed for awhile now, to be sure.  But there's a lot more road improvements needed to safely navigate through the eBay Action Buyer-hood before one can claim right of way access to pothole free rides in their fast lanes.  Bid retractions are just one roadblock on one street.

So let's pretend for a sec eBay's blue-vested hard hatted road crew are really 'working' and not just standing around appearing to with this latest claim to be attentive.  See if they really care to get feedback (sorry) from their traffic.  You know, that stuff they built all those Jersey Walls to block out the noise from.

Start with this premise, you fixed price trend market myopically focused financially facaded toll takers - roads are built different for different purposes.  Auctions are different than retail, wholesale, or even 'negotiated' deals.  Virtual or not, (Mechanics Blvd. needs some serious milling and repaving too, btw), auctions must have more 'controlled intersections' to ensure not only the safety of the buyer, but of the seller too.  Try to think of the PROMISE of transaction fidelity as a two way street, else jams occur, and out come the loathed traffic cones, and the lead instigator sportily zooms away consequence free, leaving the seller a wreck, and the other 'value' drivers now stuck, wastng fuel, and distrustful of a return trip.

So put away your tar mops and gravel pots.  Ya can't just name everything Devin Drive either.  Folks'll get lost.  This is auction town, 'pardner'.  Here's a concrete (sorry again) idea instead.  You can even use your 'bots' - if you can spare a few from their current inquisition duties.

Oh, and it's not about the mechanicsway feeder accesses either.  Remember, infrastructure is big job.  At least building it is, any moron can drive a disruptor.  Gotta be in it for the long-haul; this is just one ramp.  Are you? Remains to be seen...anyway...

Start by licensing the buyer.  This is Auction-land, different rules of the road.  Bidding isn't a right, it's a privledge.  Freely granted, but easilly lost if abused.  Wanna drive wreckless, sans responsibility?  Head on over the rainbow bridge to AzonacloneVille.  Everyone has permanent rght of way over there.

Next, actually USE that existing code that already requires one to confirm their bid.  Duh.  How many stop signs do they let you blow thru and still keep a license anyway?  But hey, distractions happen.  Cats bid.  Whatever.   A dent's still a dent though.  Buyers need to keep their eyes on the road.  Your bid is binding.  (Right, eBay?  Or do you need to 'ramp up' to that too now?)

One point off the action license.  No bidding ANYWHERE for 48 hours.  

Wait, what?  Again?  Within two weeks of the last one?  What's the excuse for running everyone off the road this time?  Nevermind, court's already jammed, and besdes, you probably don't speak Tagalog anyway, right?

That's two.  Go do donuts in the Aclonezone for a month.  Gate's closed to you in Bidville.  Stay clean for 60 days after that, we'll forgive you your tresspasses.  Don't, and we're gonna have words.

Ok you.  What is it?  Lack of integrity?  Lack of skills?  Lack of birthdays?  Six months loss of bidding license.  Come back when you get it.

See how simple it is?  Personal responsibility.  Give something value, and it will be treated with value.  Make it an unvetted video game, and it's game over for everybody.  

Better get building soon though.  Folks are discovering alternate routes to be flowing much smoother.






 

Perminate Link for eBay Vows to Deal with Serial Bid Retractors   eBay Vows to Deal with Serial Bid Retractors

by: Beth This user has validated their user name.

Sat Nov 25 07:18:57 2017

Same as Froggy - retract your bid and you get a free spot on my BBL forever. But I would like to be able to pre-emtpively blog folks who've done it to other sellers.

Perminate Link for eBay Vows to Deal with Serial Bid Retractors   eBay Vows to Deal with Serial Bid Retractors

This user has validated their user name. by: RKTOYS

Sat Nov 25 09:00:34 2017

I just don't run auctions.  Too many poor people and too little traffic.

Perminate Link for eBay Vows to Deal with Serial Bid Retractors   eBay Vows to Deal with Serial Bid Retractors

This user has validated their user name. by: blueribbon1844

Sat Nov 25 09:54:20 2017

How about fixing the search first ? ...then deal with an issue that should have been fixed in 2001.  

Perminate Link for eBay Vows to Deal with Serial Bid Retractors   eBay Vows to Deal with Serial Bid Retractors

by: eBay Shill Buster This user has validated their user name.

Sat Nov 25 12:40:13 2017

This is all hot air, they need all the bidders they can get, maybe they need to create another gimmick flop like this one and the other new one's they are linking to on this page.

https://www.ebayinc.com/stories/news/today-show-touts-loc
al-services-speedy-delivery/

Perminate Link for eBay Vows to Deal with Serial Bid Retractors   eBay Vows to Deal with Serial Bid Retractors

by: shut1968 This user has validated their user name.

Sat Nov 25 15:00:12 2017

I would be more interested in being able to block sellers that I have no interest in buying from who are clogging my search results.

Perminate Link for eBay Vows to Deal with Serial Bid Retractors   eBay Vows to Deal with Serial Bid Retractors

This user has validated their user name. by: iheartjacksparrow

Sat Nov 25 15:42:32 2017

Rather than worrying about bid retractions, how about cleaning up the listings so there aren't thousands of the exact same items using the same stock photos and the same descriptions? That would making searching easier, and less frustrating for buyers. It would also be beneficial if they went back to suspending any person after three non-payment reports against them.  

Perminate Link for eBay Vows to Deal with Serial Bid Retractors   eBay Vows to Deal with Serial Bid Retractors

by: Chicago48 This user has validated their user name.

Sat Nov 25 17:29:04 2017

Never had that problem.

Perminate Link for eBay Vows to Deal with Serial Bid Retractors   eBay Vows to Deal with Serial Bid Retractors

by: maxmad This user has validated their user name.

Sat Nov 25 17:36:12 2017

ha ha this is funny, I can tell you for sure, ebay couldn't care less,

As a buyer, I have done tons of bid retractions, and this year alone have opened at least 50+ INR cases , so many in fact I thought they would suspend my account, but to my surprise ebay  apologized for the issues and gave me 6 coupons. (for a  total of $90 off any future purchases )

they absolutely do not care one bit about sellers, , so why would they care about what buyers do to sellers, ?  


Perminate Link for eBay Vows to Deal with Serial Bid Retractors   eBay Vows to Deal with Serial Bid Retractors

This user has validated their user name. by: Ming the Merciless

Sat Nov 25 20:44:29 2017

In the category I sell in when I see more than just a few bids, after several years of observation I'm convinced that many of these bids come from a seller's bidding ring whose purpose is drive up the final selling price.

Ebafia traffic has become so anemic that most auctions are losing propositions in ebafia's race to the bottom.

Of course, thanks to ebafia's so called 'privacy' policies, the legitimate bidder can't see the user IDs of their competitors many of whom likely have little to no feedback because they're shill accounts.

IMO, online auctions have too many potential and real abuse problems.

Perminate Link for eBay Vows to Deal with Serial Bid Retractors   eBay Vows to Deal with Serial Bid Retractors

This user has validated their user name. by: Marie

Sun Nov 26 02:55:06 2017

I understand that for some this is a serious problem on Ebay and I hope Ebay actually does step up their game on this to help sellers affected by this.

As for my, auctions just aren't what they use to be anymore.  I do still run them from time to time, but they just don't pull the people in like they use to.  At least not for me.

Perminate Link for eBay Vows to Deal with Serial Bid Retractors   eBay Vows to Deal with Serial Bid Retractors

This user has validated their user name. by: Ming the Merciless

Sun Nov 26 16:42:32 2017

Ebafia probably won't do anything about serial bid retractors, but maybe their cat will.

Perminate Link for eBay Vows to Deal with Serial Bid Retractors   eBay Vows to Deal with Serial Bid Retractors

by: Paul W This user has validated their user name.

Mon Nov 27 00:42:45 2017

EBay's cat will slow things down?  A cat pause?

Perminate Link for eBay Vows to Deal with Serial Bid Retractors   eBay Vows to Deal with Serial Bid Retractors

This user has validated their user name. by: Ming the Merciless

Mon Nov 27 03:09:52 2017

@ Paul W

ROTFL!

There are far too many cats out there making bids and then their guardians have to retract them. So maybe ebafia has a bigger, meaner cat to hiss at and chase away the bidders and retractors.

Perminate Link for eBay Vows to Deal with Serial Bid Retractors   eBay Vows to Deal with Serial Bid Retractors

by: Chicago48 This user has validated their user name.

Mon Nov 27 05:25:02 2017

Sellers can block bad bidders.  That solves that problem, and maybe Ebay should remind sellers of that feature.  But for me the problem is getting bidders to pay.  I had a Best offer on Thanksgiving and I'm still waiting for payment.  The same happens with bidders, that's why Ebay needs to find a way to freeze the bidders bank account of the bid amount while sellers are waiting for payment.  Inform the seller that monies have been frozen from the Paypal account and they have 3 days to accept the bid or the bid payment automatically goes to the seller.
Waiting for the monies is ridiculous in this day and age.  Ebay knows how to raid our bank accounts for their fees, it should work for us too.

Perminate Link for eBay Vows to Deal with Serial Bid Retractors   eBay Vows to Deal with Serial Bid Retractors

by: maxmad This user has validated their user name.

Mon Nov 27 07:36:57 2017

eBay and 'eBay's customers the buyers' have all the power over any seller, eBay spent a lot of time and effort to make it this way, and  it will never change

As a Seller you are not considered a customer of eBay, you are simply an ebay supplier and shipper of ebay items,

no amount of seller complaining, will change these basic facts,

Perminate Link for eBay Vows to Deal with Serial Bid Retractors   eBay Vows to Deal with Serial Bid Retractors

by: Chicago48 This user has validated their user name.

Mon Nov 27 07:41:53 2017

@max mad in Truth the buyer has power over the seller IN EVERY SITUATION.  I'm a buyer and I cannot tell you how many times I've returned an article (clothing, housewares) after 3 months!  Yes!!!  I have returned items that I had with tags on them for a year.  The store kindly took them back, gave me a store credit and off I went.  The days of 30 days return are over and the buyer (you and I) do have power over the seller.  Ebay is doing nothing more than other stores are doing.  Don't believe it?  Buy anything from Walmart and walk it back 40/60  days later.  They will refund you.  
The only difference is the platform.  B&M stores operate differently than Ecommerce stores.  We are "renters", we're not owners.  Ebay is the owner and we rent their space and as the LL they can come up with whatever policy they want.  If we don't like it, there's AMZ.  OBTW, AMZ has similar policies.  So where you gonna go?

Perminate Link for eBay Vows to Deal with Serial Bid Retractors   eBay Vows to Deal with Serial Bid Retractors

by: Bidonmine This user has validated their user name.

Mon Nov 27 08:34:37 2017

Go back to the old search before best match where the search brought up items with the search words. Bids will go up and fixed-price sales will go up. Less buyers will leave frustrated with the irrelevant searches. problem solved with serial-bidders.

Perminate Link for eBay Vows to Deal with Serial Bid Retractors   eBay Vows to Deal with Serial Bid Retractors

by: JWsax This user has validated their user name.

Mon Nov 27 09:50:43 2017

I am noticing more cancelled bids due to people using their phones to view auctions and overlooking critical information. I block some, not all , it depends on when they cancel, past history with me, polite communication and so on.

Not for a moment do I think ebay will do anything to improve the situation but I have no doubts about their ability to make it worse. I'm still wondering if they will ever fix the addresses so I don't get an Invalid Address message when I try to ship.  OT but why to they let them enter an address that they then will not allow me to ship to without editing?

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