|Thu Aug 28 2014 11:22:16|
eBay Glitch Blocks Buyers from Bidding
By: Ina Steiner
eBay's system is mistakenly blocking buyers in the U.S. from purchasing items from U.S. sellers, who reported the problem on Wednesday morning, according to users.
"Buyers are being blocked from bidding or purchasing items on eBay due to a glitch that states "The seller does not ship to your location,"" said an EcommerceBytes reader. "This is happening for US customers on listings where the seller ships to the US. We spoke with CS this morning and they said it is a major global issue."
In a thread started on the eBay discussion boards on Wednesday, a seller wrote, "I am in New Jersey and a buyer from Texas purchased two fixed priced items and then went to bid on auctions from me and got a message saying she was blocked from doing so because she lives in a country I don't ship to."
Sellers said they are being told it is a known issue with auction listings - and possibly fixed-price listings. One seller speculated eBay's system might be confusing state codes with country codes. EcommerceBytes sent an inquiry to eBay for more information.
eBay has a new outage policy, which it changed without notifying sellers, in which it says it will post about problems on its announcement board, but it has yet to post about the current problem or how it intends to compensate sellers.
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