Ina Steiner EcommerceBytes Blog
News and insight focusing on ecommerce.
by Ina Steiner, Editor of EcommerceBytes.com
Fri June 10 2022 08:13:53

eBay Encourages Sellers to Advertise Their Auction Listings

By: Ina Steiner

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eBay is running a promotion in Australia: "Promote your auction listings for only $0.99 between 9 June to 8 July 2022."

Upon first reading, we thought eBay was encouraging sellers to launch 99-cent auctions, but that's not the case. eBay is encouraging sellers to use its Promoted Listings feature for auction listings, no matter the starting price, and they can pay 99 cents for the ads. (The promotion kicked off this week and runs through July 8th.)

The idea that sellers on eBay would have to pay extra to get visibility for their auction listings says a lot about how much ... Read More

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Wed June 8 2022 14:24:59

eBay Lets Buyer Wait 548 Days to Report Item Not Received

By: Ina Steiner

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A seller awoke today to find an Item Not Received claim for an eBay order. The kicker: he mailed the item 548 days ago. That's 18 months - a year-and-a-half ago. 

We immediately checked eBay's help page for buyers who haven't received their item. eBay states buyers have 30 days to let the seller know they didn't receive their item:

Let the seller know your item hasn't arrived
If the estimated delivery date for your item has passed, and you still haven't received your item, let the seller know. You have 30 days from the estimated delivery date to inform the seller that you ... Read More

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Mon June 6 2022 18:59:01

Problems Buying Items and Shipping Orders on eBay

By: Ina Steiner

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eBay was hit with several serious technical issues on Monday. Sellers who rely on eBay's Shipping Label program were unable to get orders ready this afternoon due to an outage. And buyers were having problems with buying and with registration.

At 2:05 pm, eBay acknowledged the shipping-label outage in a post on the discussion boards, thanking sellers for the reports and writing, "The shipping team is aware and working on resolving this issue as soon as possible. We'll provide status updates as they become available here. We apologize for any inconvenience."

At 2:56, eBay reported buyers were having problems: "We're aware ... Read More

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Sun June 5 2022 19:31:45

eBay Works on Mending New Listing Tool but Hits a Snag

By: Ina Steiner

 

Sellers have pleaded for weeks for eBay to fix its new listing tool foisted upon them last month, and last week, they reported signs of improvement in the tool. But last week's update also seem to have resulted in a glitch impacting sellers listing books and music involving ISBN and UPC codes in Item Specifics.

For booksellers, it's no small problem - sellers reported it on the eBay boards and on Ecommerce EKG, and it was confirmed by third-party developer and active eBay discussion-board poster Shipscript.

You can read more about the problems sellers reported with the new ... Read More

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Thu June 2 2022 09:01:26

Sellers' Chance to Ask Questions about eBay Stores

By: Ina Steiner

 

Do you have any questions about eBay Stores? Now's your chance to ask. The Product Operations Manager for eBay Stores will be in attendance at next week's chat session (eBay now holds the chat sessions monthly on a single topic instead of a weekly open-topic forum).

Chuck Van Pelt has been at eBay for 6 years and joined the eBay Stores team in June of 2021. 

In March, eBay announced changes to eBay Stores, and said it was adding additional ways to get sellers' stores in front of buyers and summarized the changes as follows:

- You'll soon see a Store category module ... Read More

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