Ina Steiner EcommerceBytes Blog
News and insight focusing on ecommerce.
by Ina Steiner, Editor of
Tue Nov 16 2021 21:40:57

When Your eBay Order Arrives in an Amazon Van

By: Ina Steiner

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eBay sellers are still using Amazon as a drop shipper, according to a buyer who was describing what they called one of their worst buying experiences.

In a thread on the eBay discussion boards yesterday, the buyer said they thought it was strange when an Amazon driver delivered their eBay order in Amazon packaging. But when the item they'd purchased from eBay was defective, they went digging for information about the product.

In describing their revelation upon searching Amazon for the product, the buyer wrote: "All of a sudden it dawned on me...this is why the shipment came from Amazon. ... Read More

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Sun Nov 14 2021 18:44:25

eBay Category Changes Are Done but Problems Drag On

By: Ina Steiner

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When eBay began rolling out major changes to the Collectibles and several other categories on October 12, it advised sellers they might see temporary impacts and actually advised sellers to hold off on making fixes to their listings until the migration was complete. But during this week's Weekly Chat session, a seller said that while changes to categories were supposed to be finished in mid-late October, "many items are still miscategorized and the corrections don't always stick."

"Is there a timeline for when it will be safe to correct the categorization," the seller asked? "Any chance that whatever automated process makes ... Read More

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Sun Nov 14 2021 14:13:42

Do Spoofer Accounts Put Amazon and eBay Sellers at Risk?

By: Ina Steiner

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Emails from readers make it clear that sellers at times feel they are at the mercy of marketplace employees. Some criminal cases against Amazon employees reveal how scary that can be.

Recent criminal court filings revealed information about the inner workings of Amazon account support. One criminal complaint embedded in this October 2020 TechCrunch article exposed the existence of something called "spoofer" accounts, which are very different from spoof emails.

The government stated: "Spoofer accounts are granted to Amazon employees with specific job responsibilities that require them to view and edit third-party seller accounts. Using their assigned Spoofer accounts, Amazon employees can ... Read More

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Wed Nov 10 2021 19:30:23

eBay Glitches Are Slamming Sellers and Buyers

By: Ina Steiner


eBay sellers are experiencing problems printing shipping labels, listing items, and other functionality. Down Detector shows a surge in reports of eBay glitches this evening, and it's not just sellers - said one shopper, "Unable to see what's in my shopping cart right now - but everything else works."

eBay's System Status board also shows problems in the following areas: Buying, Selling, Shipping, and Sign-in. It's rare for eBay glitches to make it to the System Status board - with 4 out of 9 areas experiencing problems, it may be fair to call it a meltdown.

Sellers are also flooding Ecommerce ... Read More

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Mon Nov 8 2021 21:34:35

Seller Visibly Upset over eBay Handling of Scam

By: Ina Steiner


An online seller was visibly upset over eBay's handling of a scam she said she experienced at the hands of a buyer. She relayed her experience in a YouTube video, and at certain points, she appeared close to tears of frustration and disappointment. 

Jen Doyle said she has been buying and selling on eBay for many years - "I love eBay," she said - but titled the video she posted on September 27, "I WILL NEVER SELL ON EBAY AGAIN! Beware of this scam! EBAY refused to appeal the decision!"

Doyle explained she had sold a Loungefly, which is ... Read More

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