Ina Steiner EcommerceBytes Blog
News and insight focusing on ecommerce.
by Ina Steiner, Editor of
Mon Mar 5 2018 17:42:59

eBay Experiences Buying and Selling Outages

By: Ina Steiner

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eBay is experiencing severe technical issues this afternoon. It's System Status board shows a "service outage" for Bidding, Buy It Now, Checkout, Listing, and Shipping Label Printing.

One reader was having problems when revising listings - the system was getting extremely slow, and then she was presented with a new form.

A colleague then forwarded an email they received from eBay with the following message: "It's not you. It's us. Our server is down, but we'll have things back to normal soon. If you still need help, visit our help pages."

Let us know what ... Read More

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Sat Mar 3 2018 16:02:24

Be Wary of Using eBay for Price Research

By: Ina Steiner

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Many people use eBay's "Sold Listings" search tool to estimate the value of their items. But the way eBay displays completed and sold items makes it a questionable research tool: eBay fails to remove "sold" listings that haven't resulted in a successfully completed transaction, thanks to the dreaded Non-Paying Bidder.

EcommerceBytes has confirmed this problem. As an example, we reached out to a long-time eBay seller who recently sold a clock. The winning bidder never paid, so he relisted the item. It sold for a price that was 20% lower, but that winning bidder paid for the ... Read More

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Thu Mar 1 2018 11:38:02

eBay Launches New Shop with Dollar Store Vibe

By: Ina Steiner

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eBay has long eschewed its reputation as a flea market, so it may seem strange to see its new "dollar store" marketing tactic. Today it launched a shop called "Under $10," calling it a new destination offering a wide variety of $10 and under items in hundreds of categories with free shipping, no bidding required.

Remarkably, it comes the same week it launched its Spring Seller Update in which it announced new policies pressuring sellers to offer free returns and fast and free shipping options.

eBay also announced this week more details about its plans to move to a product-based shopping experience, ... Read More

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Tue Feb 27 2018 10:33:03

eBay Spring Seller Update 2018 Is Here

By: Ina Steiner


eBay is unveiling the Spring Seller Update today, the first of three to be implemented this year. It does not appear that eBay has made any fee changes for US sellers*, but that's not the case in the UK: non-business sellers with Stores ("Shops" in UK parlance) will pay higher commission fees, and business sellers will pay more for an Anchor store. 

*Unfortunately this is not the case - there are fee changes, which you can find on this page.

eBay is also moving toward stricter returns and fast/free delivery for sellers in both markets. And while they aren't fee ... Read More

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Sun Feb 25 2018 15:57:54

eBay Playbook Reveals Phased Rollout of New Search

By: Ina Steiner


eBay is moving to a product-based shopping experience this year, as we reported last week. We got our hands on eBay's official playbook that outlines the plan's two phases along with some key dates sellers should know. Expect to see eBay address this in the first Seller Update of 2018, which could come as early as this week.

According to the playbook, "eBay is transforming the Shopping Experience to make it easier to browse and find the items buyers are looking for. This will be a Product-Based Shopping Experience vs the current Listing Based ... Read More

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