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Sun July 24 2022 13:56:28

How to Track eBay Glitches after System Board Stops Working

By: Ina Steiner

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The eBay System Status Board no longer displays the status of eBay's technical systems as of July 21st. Instead, the page now displays the following message: "Please check this site for the latest news about eBay."

Users are left wondering if it's a glitch (how ironic) or a deliberate decision to stop using the page to inform sellers and buyers of problems impacting areas of the site.

Compounding the challenge for users - they no longer have the weekly chat sessions to report issues and probe eBay staffers for answers.

However, sellers can report glitches on the Technical Issues board, and eBay keeps a running list of glitches on a thread that is pinned to the top. 

Unfortunately, many sellers may be unaware of its existence or know that eBay makes an effort to keep the post up to date. On the main Tech Issues board, the thread is pinned to the top - but it displays a date of April 19th with the latest reply dated April 20th. However, clicking on the thread today (July 21) shows it was updated as recently as today.

Many people also turn to Facebook and Twitter to report problems - even Amazon is now responding to reports of problems through its Sell on Amazon Twitter account.

In the meantime, people can also report issues on eBay and other marketplaces and ecommerce services on Ecommerce EKG and on Down Detector.

Sadly, scammers have begun spamming Down Detector (and social media) with comments purporting to help users. In case it needs saying, it may be best not to trust anyone who use such tactics.

Update 7/25/2022: System Status Board is working again today.



Comments (7) | Permalink

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Perminate Link for How to Track eBay Glitches after System Board Stops Working   How to Track eBay Glitches after System Board Stops Working

by: AddyUp This user has validated their user name.

Sun Jul 24 14:30:47 2022

Is it possible it was a glitch? The eBay UK system status page is working and when I flip it to .com that shows as well.

Not that it's ever a lot of use. I mean "All services working well". Really? Or the slightly different version on .com "All services in Good Health".

The other slight differences being Delivery-Shipping and Customer Support-Customer Service.

The status board may rarely show something majorly that can't be hidden but it never shows the true picture of all the bugs and glitches. A truer picture would be if each section showed "Service Disruption" which is what the endless unfixed bugs and glitches do.

Perminate Link for How to Track eBay Glitches after System Board Stops Working   How to Track eBay Glitches after System Board Stops Working

by: AddyUp This user has validated their user name.

Sun Jul 24 14:35:02 2022

Just to add the links I'm using........

https://www.ebay.co.uk/sts

https://www.eba
y.com/sts

Perminate Link for How to Track eBay Glitches after System Board Stops Working   How to Track eBay Glitches after System Board Stops Working

by: terry55 This user has validated their user name.

Sun Jul 24 19:17:13 2022

Is this why my sales have tanked starting the 21st, sales have be good until Thursday and then nothing. I'm talking about doing $300-$400 a day to $35 so far today and $40 yesterday. I sell fishing gear, July and August are my biggest month and even with the economy has slow down sales, nothing like this week.

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by: Mazdaman This user has validated their user name.

Mon Jul 25 00:13:38 2022

Honestly, I looked at some of the website code pertaining to the "System Status Board" about two months ago, and even then it seemed to be hard-wired into a permanent "Status Green" for every option.

I doubt eBay want competitors or Wall Street to know of their technical woes and how poorly eBay's foreign IT department actually performs.   The constant green on the  board was a simple way to hide all that info.

Just another corrupt action by eBay, no surprise here.

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by: Snapped This user has validated their user name.

Mon Jul 25 10:06:28 2022

eBay is much like all the other IT ‘genius’ outfits out there.  Their solution to a loss of all connectivity with them is to have you send them an eMail.  

Hello??  McFly!?  Anybody in there?!

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by: spooky This user has validated their user name.

Mon Jul 25 10:09:59 2022

I started using eBay twitter this past year and response time was near instant although solutions often took forever

Perminate Link for How to Track eBay Glitches after System Board Stops Working   How to Track eBay Glitches after System Board Stops Working

by: Shanna This user has validated their user name.

Tue Jul 26 15:08:55 2022

Ebay should just create a board where they announce the parts that are working correctly. One or 2 lines seems like less work for them.



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