
The controversial Postmaster General Louis DeJoy was unapologetic in an interview with
Government Executive. DeJoy’s understanding of his role at the Postal Service, the publication says: The status quo is not working, so decisive action is necessary.
That attitude is understandable given his background in the for-profit private sector, but as a result, he's learned some hard lessons about public service (which he makes clear up front he has no need to do, having had a "very accomplished life").
His recent comment about
making the USPS profitable by 2024 even as he hikes rates that impact small businesses highlights his purely businesslike approach toward the organization.
But his background can at times make him appear out-of-touch, and a quote in the Government Executive article makes him come across as sensitive as Marie Antoinette who was attributed as saying "Let them eat cake" when referring to starving peasants who had no bread.
The excerpt follows:
"Again, the DeJoy ethos comes through: do not waste time worrying how things used to function, or how changes may ruffle feathers. Maintaining low prices to keep mail in the system for an extra year? "A distraction." You want faster correspondence? "Email, if you need it there in a minute.""
The comment is tone deaf - not everyone has access to email. Not everyone is able to pay bills electronically.
It also throws the USPS's
Universal Service Obligation out the window. Say what you will about competitive products like Priority Mail, Congress has made it clear it expects the USPS to deliver the mail - it never said that email is a substitution. Congress reinforced that in recently passed legislation that included a provision requiring the USPS to deliver the mail 6 days a week, it's that important.
The Postmaster General also said in response to concerns that large-scale mailers and other stakeholders say slower delivery at higher rates will further drive people and businesses away from the Postal Services:
"I cannot compete with digital, I just can't compete with it," DeJoy said. "So I'm not going to try."
Do you think it's concerning for the head of the US Postal Service to assert that email is a substitution for mail? Let us know in the comments below.