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Tue Apr 12 2022 21:06:58

USPS Postmaster General's Let Them Eat Cake Moment

By: Ina Steiner

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The controversial Postmaster General Louis DeJoy was unapologetic in an interview with Government Executive. DeJoy’s understanding of his role at the Postal Service, the publication says: The status quo is not working, so decisive action is necessary.

That attitude is understandable given his background in the for-profit private sector, but as a result, he's learned some hard lessons about public service (which he makes clear up front he has no need to do, having had a "very accomplished life").

His recent comment about making the USPS profitable by 2024 even as he hikes rates that impact small businesses highlights his purely businesslike approach toward the organization.

But his background can at times make him appear out-of-touch, and a quote in the Government Executive article makes him come across as sensitive as Marie Antoinette who was attributed as saying "Let them eat cake" when referring to starving peasants who had no bread.

The excerpt follows:

"Again, the DeJoy ethos comes through: do not waste time worrying how things used to function, or how changes may ruffle feathers. Maintaining low prices to keep mail in the system for an extra year? "A distraction." You want faster correspondence? "Email, if you need it there in a minute.""

The comment is tone deaf - not everyone has access to email. Not everyone is able to pay bills electronically. 

It also throws the USPS's Universal Service Obligation out the window. Say what you will about competitive products like Priority Mail, Congress has made it clear it expects the USPS to deliver the mail - it never said that email is a substitution. Congress reinforced that in recently passed legislation that included a provision requiring the USPS to deliver the mail 6 days a week, it's that important.

The Postmaster General also said in response to concerns that large-scale mailers and other stakeholders say slower delivery at higher rates will further drive people and businesses away from the Postal Services:

"I cannot compete with digital, I just can't compete with it," DeJoy said. "So I'm not going to try."

Do you think it's concerning for the head of the US Postal Service to assert that email is a substitution for mail? Let us know in the comments below.



Comments (17) | Permalink

Readers Comments

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by: lessthanthreerecords This user has validated their user name.

Tue Apr 12 21:30:16 2022

I don't need it there in "a minute."  But, less than 10 weeks for domestic first class would be nice.  A tube I shipped recently took longer than that (73 days, if memory serves).  Of course, the buyer was already refunded, so it was a complete loss.  Anyone (much less the PMG himself) talking about mail not getting there in "a minute" is painfully out of touch.

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This user has validated their user name. by: iheartjacksparrow

Tue Apr 12 22:18:10 2022

That guy is a real piece of work.  

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by: Snapped This user has validated their user name.

Wed Apr 13 00:52:29 2022

Too much business.  Not enough service.  

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by: terry55 This user has validated their user name.

Wed Apr 13 10:39:16 2022

The man's clueless, the USPS was not made to make a huge profit, its a not for profit organization. He's finally getting the ideal that letter mail is dead BUT as I had to do, learn to adapt to the new norm which is packages. So instead of conforming to packages, he's just pricing them out.
 

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This user has validated their user name. by: COVID-19

Wed Apr 13 14:10:38 2022

Marie Antoinette moment? More like a Marshall Pétain moment. Uh.....I can't win so imma give up! 😂🤣

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This user has validated their user name. by: The End

Wed Apr 13 17:01:26 2022

I was heartened to hear of the Up and Coming Parallel economy.
One economy runs on the Invisible all electronic wealth system that can program the value of your savings (unAmerican), while the other is a totally CASH (checks and money orders) economy. I will stay with the cash economy. No government is going to fool around with my dough. There are also plans for a New mail delivery system.
Can't wait to get back to a stress-free dependable postal delivery system as opposed to the "Drop it in the mail and hope for the best" system we have now.

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by: ebayout This user has validated their user name.

Thu Apr 14 00:12:50 2022

There's actually a spot on usps.com for reporting an employee. Food for thought. How many online sellers are being forced to use Fedex and UPS  because of his hair-brained $15 surcharge AND USPS losing MILLIONS in revenue in the process?

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by: Eagle This user has validated their user name.

Thu Apr 14 00:42:14 2022

I keep getting emails that DeJoy is on his way out, but nothing ever happens. Whether he's ordered gasoline ran trucks when they were suppose to be electrical, on time deliveries which doesn't happen, etc........ My biggest complaint is we pay more money for less service. I've been complaining about scanned tracking. In December my local post office and regional distribution quit scanning packages. Scans weren't happening until package got to customers reginal dist at best and at worse scanned at customers local post office. My customers depend on watching the package travel through the system. They were only seeing "We have received notification of a label ordered, but that doesn't mean we have it in possession" from USPS tracking which created a lot of worried customers, especially around Xmas. We were getting overloaded with customers wondering when we planned on mailing their orders. We finally started taking our packages to post office and having them scanned in manually in front of our face. Now tracking does show USPS having possession, but we're getting hounded that package must be lost because 4-5 days have passed and tracking only shows local scan.
Now getting mis-directed packages. 3 weeks ago mailed 2 packages to Canada. One made it just fine while the other on was found in Germany. Only scan on both showed accepted in San Antonio, TX, our local distribution. No scans even showing either leaving SA. Same week actually had package fully scanned. Showed leaving SA, scanned again in Phoenix, AZ, and other scans in Los Angeles, Oakland, CA, San Francisco. Only problem it was addressed to Florida. We do offer a second choice to purchase FedEx at checkout which even with FedEx being almost double cost we're getting around 20% of customers choosing FedEx. Two years ago we only had 1% to 2% choosing FedEx. Plus FedEx actual emails customers a day before deliver and twice on day of delivery letting customer know the package is out for delivery and again the package was delivered. DeJoy is driving USPS into the ground.

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by: Alilbirdy2 This user has validated their user name.

Thu Apr 14 05:11:31 2022

With the changes the Postmaster made to the USPS mail, it caused and continues to cause payments to arrive at their destination to late. Shut off notices are sent  from Utilities, Late Fees are added to bills etc... This makes more folks turn to On Line payment sources which causes the USPS Postal service to lose revenue.  

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by: billly This user has validated their user name.

Thu Apr 14 07:09:47 2022

DeJoy was installed by TFG solely for the purpose of making sure it will fail. Lest we forget he is highly invested in competing services, his motivation is crystal clear. He's right on track. Vote for grifters, this is what you reap.

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by: Marty2020 This user has validated their user name.

Thu Apr 14 13:08:50 2022

not everybody has access to email, but most people have. I don't see any problem with that statement. I have been selling on ebay since 1998. For all these years, I have practically no complaints about USPS service. 99% on time deliveries, all the time (except, of course, during COVID).  

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by: Stone Cutter This user has validated their user name.

Thu Apr 14 14:45:47 2022

As much as I hate the politics behind DeJoy, I have to report that my Priority Mail packages are delivered faster than ever since DeJoy took over USPS. From the West Coast, my packages fly cross country in 2-days. Before DeJoy, Priority was 3 or 4 days cross country. I've been selling online for 7 years and I've never had a package lost. Overall, I've been very happy with USPS and I do love my crew at my local post office. Having said that, it has become expensive to send a small piece of jewelry insured for $250+. I'm now paying approximately $17.00...ouch!

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by: Stone Cutter This user has validated their user name.

Thu Apr 14 14:50:54 2022

As of 2020, I pay all of my bills, electronically. This is the way of the future. Neighbors, family and friends, now all do the same. The burden for USPS are all those letters/bills....too much effort for cheaply priced deliveries.  

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by: Paul W This user has validated their user name.

Fri Apr 15 11:59:03 2022

Congress provides USPS $Billions of relief so lets raise prices for mailing.
Yeah, that make sense.

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by: quirkyantiques This user has validated their user name.

Wed Apr 20 10:21:54 2022

Dejoy has priced me out of the market for selling anything larger than 12" in the $250-$300 range. I can still sell large items at $1200 plus because those customers don't baulk at $60 in shipping but it has killed my online market for smaller price point larger items.

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by: terry55 This user has validated their user name.

Wed Apr 20 16:36:59 2022

I'm already seeing the change, my mail lady has been coming thru around 11am for the last week n half, instead of around 1-2pm. Only packages she's been loading has been from amazon, almost nothing for the USPS

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by: BargainzBabylon This user has validated their user name.

Wed Apr 20 23:12:10 2022

This "very accomplished" idiot is another "very stable genius" from the last administration. He needs a boot-shaped print on his backside and someone hired who actually has an understanding that the USPS is a public utility and not his own personal plaything to run into the ground. TFG may have been good at firing, but he was lousy at hiring.  



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