Etsy invited sellers to take a survey but it appears it quickly closed it. Sellers discussed it on the Etsy discussion boards
after one person expressed some skepticism over whether it was authentic. "Today I received a survey from Etsy that looked legit. It said it was to “understand how we can improve the Etsy experience for sellers.” I'm about halfway through it and noticing a TON of grammatical and spelling errors. Did anyone else get one of these today? Is it spam or is Etsy getting sloppy?"
Other sellers reported also having received the survey, which one said was powered by survey company Qualtrics.
One seller said they received the survey invitation at 2:14 pm and when they clicked on the survey link at 3:22 pm, the page displayed the following message:
"This survey is closed. We thank you for your consideration. We had such an overwhelming response to this survey that we had to close it earlier than anticipated."
The seller theorized that respondents blasted unpopular features, such as the Etsy Star Seller program; the termination of phone support for sellers; "closing cases within minutes with no seller input"; "refunding customer out of sellers account"; and cancelling orders after they had shipped. "They were likely VERY OVERWHELMED WITH ANGRY SELLERS. For sure, I know I would of commented on these issues," they wrote.
Apparently it's the season for surveying online sellers - eBay also surveyed sellers
this week. (It's nice of marketplaces to wait until after the busy holiday shopping season, though January can be quite busy for sellers as well.) According to a seller who took the eBay survey, it was about how sellers felt about the eBay brand.
Etsy sellers who reported taking the survey didn't describe its contents, but one seller said it took them 50 minutes to complete it. Another said Etsy surveys "are put together quickly and skewed to get certain responses they may want to use in later PR." Others said it contained typos that made them suspicious of its origin.
If you've taken the survey, let us know what it contained and what you thought of the survey.