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Mon Jan 17 2022 23:34:53

eBay Takes Pulse of Sellers in New Survey

By: Ina Steiner

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eBay is surveying sellers - if you've taken it, let us know what questions eBay asked and what you thought of the survey.

A reader sent us the invitation, which read, "We'd like to know more about your recent selling experiences. Could you take a 4 minute survey for us? Your responses will help us make eBay a better place to sell."

"eBay just sent out another survey that I am sure will not change anything," the reader said, and provided a few of the statements eBay wanted sellers to weigh in on:

eBay always puts the seller first
eBay is a Brand that cares about me
eBay is a brand I can depend on "no matter what"
eBay is a brand I feel connected to
eBay has my best interest at heart
eBay helps me become a better seller
eBay gives me confidence that they would make things right if something went wrong
eBay is a brand the "gets me" or understands me

"I would love to see the results of surveys like this," the seller wrote.

We noticed on Twitter an eBay user posted Monday morning, "just tried to fill in eBay survey, most absurd pile of shit I've ever seen. Put me off using eBay more than anything." We're not sure if it was referring to the same survey our reader took.

On the eBay forums, a user posted a thread on Sunday titled, "rigged survey what is this it does not apply to me" and included a screenshot from what could have been an eBay survey - the poster did not say - that focused on how respondents felt about buying.

The screenshot showed the question: "Lastly, we would like to ask you to share your feelings and opinions about online shopping. For each pair of statements, please indicate which one you agree with more. (Select one response for each pair of statements.)"

One of the statement pairings addressed the respondents' interest in Used versus New:

- I am interested in buying older/discontinued models, or used things, such as vintage or collectible items

- I only buy items that are new and in the original packaging.

Another statement pairing dealt with premium price for unique items versus getting the best deal possible:

- When shopping online, I'm willing to pay a premium price for an item that is unique

- I get a thrill out of finding the best deal possible when shopping online.

It sounds like the kinds of questions eBay might ask of buyers - let us know if you received this survey and when.

Updated 1/18/2022 to add: The EcommerceBytes reader said the survey about buying that was linked to in the eBay discussion boards was not from the survey they took for sellers.

A final note: remember you should always be wary of emails purporting to be from a company wanting you to click on a link to take a survey. But if you do receive a legitimate invitation, feel free to share your thoughts about it. There are times when an eBay survey can reveal what new features or services may be on the way.



Comments (17) | Permalink

Readers Comments

Perminate Link for eBay Takes Pulse of Sellers in New Survey   eBay Takes Pulse of Sellers in New Survey

This user has validated their user name. by: The End

Tue Jan 18 03:18:45 2022

Pulse Schmulse :
Ebay added back Check payments.
Now add back Postal Money Order payments.
And bring the take rate back down to 3%.
THEN I will come back.  

Perminate Link for eBay Takes Pulse of Sellers in New Survey   eBay Takes Pulse of Sellers in New Survey

by: pace306 This user has validated their user name.

Tue Jan 18 09:37:42 2022

The 4Q numbers must be BAAAAAAAD

Perminate Link for eBay Takes Pulse of Sellers in New Survey   eBay Takes Pulse of Sellers in New Survey

by: Snapped This user has validated their user name.

Tue Jan 18 11:25:13 2022

It would be interesting to learn how many total ‘surveys’ eBay has contrived over the years as pablum for the masses.  eBay is the P.T. Barnum of eCommerce - recall his famous quote about the birth rate…

Perminate Link for eBay Takes Pulse of Sellers in New Survey   eBay Takes Pulse of Sellers in New Survey

This user has validated their user name. by: Rexford

Tue Jan 18 12:13:15 2022

More rinse and repeat surveys from eBay.

I think that they do this periodically to make sellers think that they care.

15-30 minutes of your life that you will never get back and nothing ever changes that would be in the sellers' favor.

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by: Opalie This user has validated their user name.

Tue Jan 18 12:52:19 2022

I've been getting heartfelt pleas for the last week (on all my IDs) about how they'd just LOVE to hear about my 'recent selling experience''.

Don't know if that's the same as a survey because I use the delete button.

They also keep telling me how to improve my listings so I sell more but when you click the link all you get is a recommendation you lower your prices.

That seems to be the only mantra ebay knows these days. Lower your Prices/Pay us More.

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by: BatmanOfOz This user has validated their user name.

Tue Jan 18 15:01:23 2022

Yes!  That 'lowering the price by $1.00 could help you sell' line!  On a $5 item!  And they add, 'similar items have sold from $1 to $XXX!  So Helpful!!  If ebay is so concerned about my $5 item, They can Buy it!

Perminate Link for eBay Takes Pulse of Sellers in New Survey   eBay Takes Pulse of Sellers in New Survey

by: postbuster This user has validated their user name.

Tue Jan 18 15:38:59 2022

LOWER THE FEES!
Remove the shipping fee.

Then talk about lowering prices.
Nothing from ebay, then nothing from me.

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by: terry55 This user has validated their user name.

Tue Jan 18 17:07:44 2022

Not sure why they send them out, I always give ebay a low grade, wonder if anyone gives them a good outlook. Funniest one's I get is if I'd pay more for premium services, UH NO, not making much now. If it wasn't for the virus ebay would have been dead by now.
Its only gonna get worse this year, lost in sellers because of the 1099 requirement and 3 USPS rate increases this year(Jan 9th, April 3rd will wipe out half my items with the $15 surcharge and of holiday season). None is ebay's fault but I haven't heard them do anything to stop it.
 

Perminate Link for eBay Takes Pulse of Sellers in New Survey   eBay Takes Pulse of Sellers in New Survey

by: pace306 This user has validated their user name.

Tue Jan 18 18:20:12 2022

What exactly is the point of asking sellers what they think, when they consider them noise anyway?

It’s not like there’s a seller advocate or anything, it’s not like there are sellers at policy meetings. They simply dont care - so why the ruse?

No one believes “you asked, we listened “. - that BS went away yrs ago

I guess the survey means that eBay is ULTRA nervous about Q4 numbers, Poshmark getting into electronics, Etsy looking the other way when they let sellers sell new toys, home goods and more!

Between Omicron, no more stimulus cash and bad policies (like locking small sellers out of selling refurbished goods), the pressure must be on!

These things couldn’t happen to nicer people!

Perminate Link for eBay Takes Pulse of Sellers in New Survey   eBay Takes Pulse of Sellers in New Survey

by: DingDong This user has validated their user name.

Tue Jan 18 18:47:40 2022

"eBay takes PULSE of Sellers"

LOL  Yes, they are killing off the sellers, especially the small ones.

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This user has validated their user name. by: Rexford

Wed Jan 19 20:14:34 2022

A) eBay should take their own pulse, as they are slowly dying  (greed kills)

B) Perhaps eBay should take their own advice and lower their prices.

Perminate Link for eBay Takes Pulse of Sellers in New Survey   eBay Takes Pulse of Sellers in New Survey

by: johnny This user has validated their user name.

Thu Jan 20 00:21:41 2022

PULSE?  eBay FLAT LINED. LA FIN EBAY!!!

Perminate Link for eBay Takes Pulse of Sellers in New Survey   eBay Takes Pulse of Sellers in New Survey

This user has validated their user name. by: iheartjacksparrow

Thu Jan 20 11:34:07 2022

"eBay always puts the seller first." That's a totally false statement. eBay hasn't put the seller first since JD got his hand in the cookie jar. The remaining statements are equally false. I often wonder what eBay hopes to accomplish by sending out these surveys when they try any tactics possible to keep the buyers happy, usually at the expense of the sellers.

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by: Small Guy This user has validated their user name.

Thu Jan 20 13:02:43 2022

Quiz: About Internet Surveys  (True or False)
1.  Surveys don't really help companies make changes to help customers.
2.  Surveys provide jobs for otherwise non-productive ''PR'' techno-nerds.
3.  Surveys provide fun reading for some but otherwise have little value.
4.  Surveys make executives feel good for telling customers they care.
5.  Surveys used to be a valuable mgt. tool but techno-boobs ruined them.
6.  Surveys prove that some people like to fill out surveys.
7.. Ebay and Etsy are examples of statements 1 through 6.
(Answers:  If you don't know the answers you shouldn't sell on the Internet!)

Perminate Link for eBay Takes Pulse of Sellers in New Survey   eBay Takes Pulse of Sellers in New Survey

by: Gumball This user has validated their user name.

Thu Jan 20 14:27:03 2022

Since 2014 I sell an average of 30 items per month. No matter the number of items listed, the categories, the prices, I sell an average of 30 items per month. I sold 30 items when I had 500 items listed and now sell 30 items when I have 1500 items listed. There is no such thing as growing a business on Ebay.  

Perminate Link for eBay Takes Pulse of Sellers in New Survey   eBay Takes Pulse of Sellers in New Survey

by: Mazdaman This user has validated their user name.

Thu Jan 20 15:38:53 2022

I received and took this survey as well, keeping an airsickness bag by my side after reading the questions.  Whoever assembled this sappy "survey" should have their toenails removed as painfully as possible!  ;-)

The truth is that those who have sold on eBay for a long time (over two decades for us) likely found these questions nausea-inducing, as they DON'T identify with eBay any more than calamari comes from Black Angus cattle.

eBay does this to make sellers feel important and influential, but this just made me feel sick.  eBay attempts to lead sellers on with surveys, while improving or fixing nothing at all of the problems that plague eBay.  And eBay KNOWS about the problems, but either A) doesn't want to spend the $$ to fix things, or B) simply doesn't care as long as the money is flowing in.

And the article indicating Etsy tried the same type of survey, but they were at least smart enough to behead it soon after its inception shows they may have actually learned something from the decline of eBay!

Perminate Link for eBay Takes Pulse of Sellers in New Survey   eBay Takes Pulse of Sellers in New Survey

This user has validated their user name. by: Rexford

Fri Jan 21 18:05:46 2022

Gumball, you describe exactly what most sellers started experiencing, as iheartjacksparrow said, since John Donahoe came to eBay.  It is impossible to grow a business on eBay unless you are a major retailer or brand.  Impossible for a small seller. Rigged card game.



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