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Tue Sept 7 2021 22:11:57

Etsy Won't Budge over Mistaken Review

By: Ina Steiner

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An Etsy seller was penalized for a buyer's mistake over a review, even after the buyer fixed the error. The seller told EcommerceBytes that Etsy refused to display the new "Star Seller" badge on their listings despite qualifying for the program following the buyer's correction.

The buyer changed the review they left for the seller to 5 stars after the initial mistake. "This review was within the period for the last issue of the Star Seller badge (August 31, 2021)," the seller said.

"Etsy has written us that even though the buyer changed the review and we should have qualified for the badge (we had 94.3% without the updated review for feedback, 100% for shipping, 100% for communication) they only award the badge monthly."

The seller said they felt the practice was unfair given the fact the buyer acknowledged (and fixed) their error. Sellers can't control when buyers realize their mistakes and update their reviews, the seller said.

It would be interesting to know what would happen in the reverse - if buyers left 5-star reviews for a seller then downgraded them - would Etsy continue to display the Star Seller badge for the seller in those instances?

Let us know about the joys and pitfalls of Etsy's new Star Seller rating program that launched this month - and are you seeing any impact on traffic and sales?



Comments (11) | Permalink

Readers Comments

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This user has validated their user name. by: The End

Tue Sep 7 22:58:19 2021

LEAVE ETSY NOW.
Don't get sucked into the vortex.
Go Right Now this Minute and get your own website.
It isn't worth this Brain Pretzel Etsy gives.....
Or reintroduce yourself back into real world employment.
Nothing is worth the Etsy time waste.

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This user has validated their user name. by: Rexford

Wed Sep 8 17:51:00 2021

Little eBay lives.

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by: 1 Angry Artist This user has validated their user name.

Wed Sep 8 18:17:00 2021

No peace, no justice- that's the way Etsy is.
They don't care about the sellers one bit, as they have made abundantly clear.

They never give an inch and they don't have to.   They figured out the formula how to make money and that's what they do.

They have pretty much told us that already.   We are nothing to them.

Some sellers do alright and make decent money but 99% don't make enough to live on for a month.

Etsy will never change sad to say.  You can't depend on them for anything really.

Perminate Link for Etsy Won't Budge over Mistaken Review   Etsy Won't Budge over Mistaken Review

by: Eliot This user has validated their user name.

Thu Sep 9 01:43:53 2021

Etsy management already told sellers that they are just churn to Etsy. Churn was the word actually used. We sellers were told to suck it up or leave because there were millions of people ready to take our spot. And they're right. It isn't pleasant, but it's just the plain truth.

Perminate Link for Etsy Won't Budge over Mistaken Review   Etsy Won't Budge over Mistaken Review

by: Snapped This user has validated their user name.

Thu Sep 9 09:57:24 2021

Next time you (collectively) have the pleasure of trying to correct some Etsy anomaly and is left less than ‘pleased’ by the experience, ask the rep how long Etsy would allow a seller to operate if they treated their buyer the way Etsy has treated you.

In case you don’t fully understand the meaning of hypocrisy, their answer should clarify things nicely in that context.  

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by: Old Artist This user has validated their user name.

Thu Sep 9 11:14:46 2021

As a seller, I have excellent reviews in all categories. As a star seller I fail because of etsy’s incomplete rules.
The star seller is a joke. It was broken before it ever got started. I was dinged for giving a shipping refund when the customer decided to pick it up. It’s not easy providing a tracking number for “pick-ups”. There was no where to show it was a pick-up like Etsy said there would be.
As a buyer, I don’t pay any attention to the Star Seller badge. I read the reviews if I want to know about the seller.

Perminate Link for Etsy Won't Budge over Mistaken Review   Etsy Won't Budge over Mistaken Review

This user has validated their user name. by: The End

Thu Sep 9 14:41:20 2021

Etsy was invaded by the same CEO trash as Ebay.
The karmic wheel won't let them off the hook.
Those who forget their own history will repeat it.
It will be a pleasure to help it along faster.

Perminate Link for Etsy Won't Budge over Mistaken Review   Etsy Won't Budge over Mistaken Review

by: all in the family This user has validated their user name.

Thu Sep 9 18:57:12 2021

star seller is yet another way to push people off the platform - not sure who that is. my "badge" also didn't arrive because of a failure to think the whole thing through before implementing it, especially in messages. time to remove my business purchases off etsy. but honestly, do I care about the badge? nope.

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by: Ophelia1 This user has validated their user name.

Thu Sep 9 21:07:26 2021

I think the new new Star Seller trap is nothing but BS.  
Until Etsy improves its own services, Etsy does not have the moral authority to tell others how to treat their customers or run their shops.  

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by: COVID-19 This user has validated their user name.

Thu Sep 9 22:37:30 2021

Is Etsy's Star Seller joke anything like eBay's PowerSeller (or whatever it's called now) joke? Don't worry, sellers. Smart buyers never look at these silly designations anyway.

Perminate Link for Etsy Won't Budge over Mistaken Review   Etsy Won't Budge over Mistaken Review

This user has validated their user name. by: The End

Sat Sep 11 22:42:44 2021

THIS JUST IN :
Etsy is so hard up for business, they've stolen My Photo and linked it to a piece of junk.
That's not gonna save 'em.



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