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Mon July 12 2021 21:44:35

Etsy Imposes New Shipping Requirements on Sellers

By: Ina Steiner

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Last month we reported that Etsy would be imposing new shipping requirements, and today, Etsy announced those changes to all sellers.

First, Etsy will begin requiring sellers to add key information in their listings to help it calculate an estimated delivery date to display to shoppers, including: shipping carrier, mail class, processing time, and origin zip code. Sellers will be able to add shipping details to shipping profiles, if they use them, rather than edit each listing.

Note that all of the changes in today's announcement apply only to listings that ship from the US to customers in the US. "If you're based outside the US, but ship your items using a third party in the US, these changes will apply to your listings that ship from the US," Etsy said.

Here are some vital points from the announcement:

"Over the next few months, these shipping details will be required when a listing renews. Listings set to auto-renew will expire at the end of the four month listing period if they're missing these details or will be deactivated after being sold instead of auto-renewing depending on your listing settings. 

"Add all these details to your listings and shipping profiles now to save time when these changes to renewals go into effect. We'll share more information to help you get ready before these details are required for renewals."

Another change described in Monday's announcement: Starting August 11, 2021, sellers must add a tracking number to any order $10 or more shipped to a buyer in the US before they can mark it as complete.

Sellers who purchase a label with tracking on Etsy won't be impacted, but those who purchase their own labels will have to manually enter the tracking number provided by the carrier when they mark the order as complete.

There are 4 exceptions to the tracking-number rule:

- Digital items, including custom digital items
- Customized order additions linked to another order
- Local pickup and delivery options
- Oversized and heavy items

"You'll also have the option to choose "Other" and add a quick explanation for why you can't add tracking for an order," Etsy said.

Finally, Etsy announced a change we had covered last month that, according to feedback from sellers, may prove challenging: "Mark an order as complete only when it's with the shipping carrier to avoid buyer confusion," Etsy announced. 

"The requirement for waiting to upload a tracking number until the package is ''in the hands of the shipping carrier'' is an absolutely terrible idea that makes no real world sense," an EcommerceBytes reader said. "Sellers will essentially have to upload a bunch of tracking numbers on a piece by piece basis hours or days later."

Here's how Etsy described the new requirement:

"When an Etsy order is marked as complete, we send an email to the buyer to let them know their order is on its way. Getting a notification that their order has been shipped when it’s still in your studio can create a confusing experience for shoppers.

"We make this super easy with shipping labels purchased on Etsy - when you purchase your postage, just choose the date you plan to drop off the package (up to two days in the future) and we'll automatically mark the order as complete and send the customer an email on that date.

"If you manually mark your orders as complete, choose the date you plan to drop off the package (up to two days in the future).

"If you use a third party shipping platform, unfortunately at the moment you won't be able to choose a future ship date."

Etsy called the changes a "New Streamlined Shipping Experience."

Let us know what you think and how the new requirements compare to other online marketplaces.



Comments (19) | Permalink

Readers Comments

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by: pennyemporium This user has validated their user name.

Mon Jul 12 22:24:07 2021

i guess Etsy finally decided what wording was most "palatable" to their sellers... just as Ina predicted.  and there's a forum thread on Etsy where sellers are voicing their concerns; enjoy!

https://community.etsy.com/t5/All-About-Shipping/The-new
-shipping-procedure/m-p/134856888#M415666
 

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by: ShortSeller This user has validated their user name.

Mon Jul 12 22:28:02 2021

Etsy needs to be shutdown like the piece of crap sweat shop it is.

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This user has validated their user name. by: The End

Tue Jul 13 03:19:13 2021

Boy, Etsy's Really Stickin' their nose in it.
Cut 'em loose.
Josh Silverman. Scumbag.

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by: pace306 This user has validated their user name.

Tue Jul 13 15:31:41 2021

lol ebay lite!

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by: 1 Angry Artist This user has validated their user name.

Tue Jul 13 18:04:11 2021

NOTHING that Etsy does makes things easier for the seller.

Every single change, procedure or policy is designed to do one thing only:

PUT MONEY IN THEIR POCKETS.

They don't give a damn about the sellers who are the real customers.  They are not  happy unless they are bleeding us dry.

I hope and pray that someday what goes around comes around.

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This user has validated their user name. by: The End

Wed Jul 14 03:20:51 2021

JUST NOW :
I have discovered Etsy is USING ME to push themselves.
Just Disgusting.
Somebody has to remove Josh Silverman.

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This user has validated their user name. by: Rexford

Wed Jul 14 12:55:39 2021

I've set it before and I will say it again, call them what they are--LITTLE EBAY!

I will continue to move my Etsy items from Etsy to my web site.  DONE!

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This user has validated their user name. by: Rexford

Wed Jul 14 12:56:20 2021

And I meant to write I "said" it before....

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This user has validated their user name. by: The End

Wed Jul 14 13:38:37 2021

Ya, I get so ticked off I can't type.
Blood pressure headache, start shaking,.....
Can't sleep, over eat.....
Etsy gives me Post Traumatic Stress Disorder .
But I'd say it's more like Current Traumatic Stress Disorder.....
That alone is worth over $500,000....
Gotta DUMP Josh Silverman.

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This user has validated their user name. by: The End

Wed Jul 14 13:54:14 2021

Josh Silverman =
Wrench in the works.
Fly paper in the hair.
Water in the engine.
Red Tide.
Sugar in the gas tank.
Potato in the muffler pipe.
Laxative in the coffee.
Fox in the hen house.
Skunk at the garden party.
Bull in the China Shop.
Mother in law at the Bachler party.
Oy GEVALT ! ! !




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by: Eagle This user has validated their user name.

Thu Jul 15 02:21:07 2021

Do they still want all their sellers offering "Free Shipping" too? I can just see the next TV commercial, "Free and Quick Shipping within 3 days guaranteed or we'll refund your money and you can keep the item!" LOL I left Etsy in the rear view mirror a year and a half ago and can't be happier!

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by: Tinysaur This user has validated their user name.

Thu Jul 15 10:14:40 2021

What would actually be helpful for sellers is a tare weight for our custom shipping box profiles. I built the additional weight it into the items, so the shipping calculator will work for one item. If someone orders two or three items, their shipping gets so high that, for the ones who actually check out, I have to issue a shipping refund. I'm guessing there are a lot of abandoned carts because of the various work-arounds sellers have to do to accommodate this lack of a standard feature in every other shipping calculator. But never mind that. Just tell the sellers to row harder and do more for less money.

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by: BurglePork This user has validated their user name.

Thu Jul 15 12:58:48 2021

I dunno what all the comparisons to eBay and vitriol aimed at Silverman are about. Etsy has always, ALWAYS been incredibly poorly managed and done WAY dumber things than eBay! It's been a total shit show since the early days and nothing has changed. Nor will it, frankly, because their mission is quixotic and unprofitable.  

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by: Eliot This user has validated their user name.

Thu Jul 15 18:43:57 2021

I'm not sure what you mean. I've been doing that on Etsy for many years. The most expensive item to ship is the base shipping cost, then addition items can be included at an additional cost that only includes the extra weight and insurance costs.  

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by: Eliot This user has validated their user name.

Thu Jul 15 18:45:04 2021

My previous comment was intended for Tinysaur.

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by: Eliot This user has validated their user name.

Thu Jul 15 19:14:02 2021

@Burglepork Having been on Etsy since 2007, I disagree with everything you said. #1. Etsy's mission when they started was noble, and obviously profitable because they grew quickly. People like Rachael Ray and magazines like Town and Country featured Etsy in tv episodes and articles. #2. That mission is looooong defunct. Since Etsy went publicly traded, that mission was dead and buried. It's now a free for all with Chinese mass producers taking the top selling spots, because they can produce similar merchandise as artisans for cents on the dollar and ship almost for free. Then there are the socialist policies like ''sharing the love'' that destroyed a lot of good, proven sellers whose listings were shoved to the bottom of search. Some of those sellers lost their homes because their income WAS their Etsy sales. #3. I do not appreciate that the same losers who spoiled ebay are now ruining Etsy, too. If management would simply rein in problem sellers, they wouldn't need to institute policies that create headaches for everyone. Of course, that would mean hiring actual employees instead of building fancy offices, or hiring hackers who mess the site up on our dime.

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This user has validated their user name. by: The End

Fri Jul 16 08:53:45 2021

@Burglepork:
You obviously have had NO EXPERIENCE on Etsy.
Chad Dickerson was the True Shepherd of Etsy.
Very attentive.
Josh Silverman took Etsy and
Raped it, Raped it, Raped it, Raped it, Raped it, Raped it, .....
Etsy is dead and Josh Silverman is Still raping it.
Somebody HAS to remove Silverman.

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by: 1 Angry Artist This user has validated their user name.

Sat Jul 17 09:46:56 2021

Great post by Eliot- I couldn't agree more.

I've been selling on Etsy for almost 10 years and luckily I have never depended on it for anything more than "pin money."

It was so much easier to sell my vintage and handmade in the very beginning.  Just list it and sell it pretty fast.

Today it's anything goes.  All that matters is that the board of directors and investors make the big bucks.

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by: comgensup This user has validated their user name.

Sat Jul 17 18:02:09 2021

Every last thing Etsy does is to make profits for the AH Suits running the place. Policies try to drive you to use their scumbag crappy platforms - ship with Etsy crap - if you don’t we’ll make it so fnnn difficult for you to ship and make hours of work 4 U.  That sellers fit giving us 25%+ of your sales. Jesus please come back to the Temple and destroy this scum



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