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Wed June 23 2021 16:06:48

Etsy to Impose New Shipping Requirements before the Holidays

By: Ina Steiner

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Etsy will launch a shipping policy that imposes new requirements, according to a survey it's conducting. Etsy is asking for feedback about the policy change and is asking for advice on the most palatable language to use in its forthcoming announcement.

When the new policy is rolled out, sellers will be required to add a tracking number for any order over $10 shipped to a US buyer before the seller can mark it as complete.

Sellers will also be required to include certain information in their listings or shipping profiles, including: the shipping carrier; mail class; processing time; and origin zip code.

And lastly, sellers may only mark an order as shipped when it's in the hands of the shipping carrier.

Etsy asked sellers to indicate how appealing the changes were, what kind of impact they would have on sellers, and how fair the changes were to sellers. 

The survey also asked sellers how difficult it would be to meet the shipping requirements, and how comfortable they were with the changes being part of selling on Etsy.

Etsy is testing different versions of a post announcing the changes. All of them use the following two phrases:

- "We're making big investments in the tools you use to run your business."

- "streamlining and improving our shipping tools."

The announcements use different language to express the benefits to sellers, such as the following:

- "A smoother process means time savings for you and happier customers."

- "Our hope is that these changes will help you have a more seamless holiday experience by making sharing more shipping details with shoppers simpler."

- "A smooth experience means happier customers who keep coming back."

In the proposed announcements, Etsy also stated that most sellers already add tracking and mark orders as shipped the day the carrier receives them, and said the majority of sellers' listings already include at least one detail used to show an estimated delivery date. 

"We believe these changes will help make the shipping experience even more consistent and will highlight the great customer service you're already providing shoppers."

Let us know what you think of the new policy, which is set to launch before the holiday shopping season.



Comments (16) | Permalink

Readers Comments

Perminate Link for Etsy to Impose New Shipping Requirements before the Holidays   Etsy to Impose New Shipping Requirements before the Holidays

This user has validated their user name. by: Rexford

Wed Jun 23 21:23:02 2021

"A smoother process means time savings for you and happier customers."

This statement is so incredibly put offish.   You clearly see that Etsy does not recognize sellers as being their customers.   Etsy would not exist without sellers.

Why not call Etsy what they are......"Little eBay"

Perminate Link for Etsy to Impose New Shipping Requirements before the Holidays   Etsy to Impose New Shipping Requirements before the Holidays

by: Bubbles This user has validated their user name.

Thu Jun 24 00:28:06 2021

Australia Post does not provide a tracking service for normal airmail. This means we will have to leave Etsy if tracking numbers are required. Tracked mail cost AU$23.00 which would mean sales to USA would disappear as our items are around $14.00 each and buyers are highly unlikely to pay that for a low $ item.

Our listings already have the option of tracked airmail which has never been taken up buy buyers.

Etsy will be shooting themselves in the foot with this policy.

Perminate Link for Etsy to Impose New Shipping Requirements before the Holidays   Etsy to Impose New Shipping Requirements before the Holidays

by: SGal This user has validated their user name.

Thu Jun 24 00:45:39 2021

My gripe is inserting the tracking number in the transaction when it is in the hands of the PO.  Really?  As it is now when I print the label I click on the date of shipment and insert the tracking number.  My mail carrier picks up my packages.  I'm assuming sellers will not be able to put the tracking number in until either ''SHIPMENT RECEIVED, PACKAGE ACCEPTANCE PENDING'' or ''ACCEPTED AT USPS ORIGIN FACILITY'' is stated.  Who knows.  

So this means going back to the transaction at either a later hour or day to insert the number.  Mistakes can easily be made when there are multiple shipments.  There are times my carrier doesn't scan the scan sheet.  Furthermore there are times the package isn't scanned until it is half way to where it is going or upon delivery or if at all.  (Remember last Christmas!)  I think this will cause more confusion for buyers.  I can see it now.  ''Where is my tracking number?''.  When this change takes place I will be sending the tracking number to my buyers in a message.  Buyers need to know their tracking number asap not possibly days later.

Perminate Link for Etsy to Impose New Shipping Requirements before the Holidays   Etsy to Impose New Shipping Requirements before the Holidays

by: CenTex This user has validated their user name.

Thu Jun 24 05:55:51 2021

Just goes to show that Etsy knows nothing about real-life shipping, I don't know of one business that has ever sent me a shipping notice that did not have a statement such as this "Please allow 24-48 hours once you receive tracking for the numbers to activate in the carrier's systems."  I will continue to do what I have been doing since May 2020, and that is to redirect buyers to my website saving myself the hassle and helping my customer keep more $$ in their pocket.

Perminate Link for Etsy to Impose New Shipping Requirements before the Holidays   Etsy to Impose New Shipping Requirements before the Holidays

by: Tinysaur This user has validated their user name.

Thu Jun 24 08:21:08 2021

So now we need to stand in line at the PO to get our packages franked, and then come back and manually mark them shipped? Sounds like a real time saver!

Perminate Link for Etsy to Impose New Shipping Requirements before the Holidays   Etsy to Impose New Shipping Requirements before the Holidays

by: Tinysaur This user has validated their user name.

Thu Jun 24 08:28:20 2021

SGal, have you ever noticed that Etsy puts BUY A SHIPPING LABEL before everything else that YOU need to pack an order and know the weight or dimensions? It's in the email notification, on the orders page list, and in the specific order page as a big black button or a little truck. The packing slip button is 3 clicks away. What would be helpful to us is a packing slip button front and center. That tells you all you need to know about who they're serving.

Perminate Link for Etsy to Impose New Shipping Requirements before the Holidays   Etsy to Impose New Shipping Requirements before the Holidays

by: billly This user has validated their user name.

Thu Jun 24 10:23:14 2021

"Etsy is asking for feedback about the policy change and is asking for advice on the most palatable language to use in its forthcoming announcement."
This is genius. They're asking for advice on "palatable language" rather than a reasonable policy. When you purchase a shipping label through Etsy it is automatically marked as "shipped". The buyer is fully aware of the shipping method since they choose the shipping option at check-out. I don't have a problem with requiring a shipping zip code as that will expose resellers and counterfeiters in China. "Big investments in tools"? Coding is not expensive.

Perminate Link for Etsy to Impose New Shipping Requirements before the Holidays   Etsy to Impose New Shipping Requirements before the Holidays

by: Sierra This user has validated their user name.

Thu Jun 24 10:37:51 2021

@Tinysaur - A packing slip button is the LAST thing I need from Etsy. I don't kill any more trees than absolutely necessary and sending a piece of paper, which will only get thrown out as soon as the package has been opened, is not something I have ever done ... aside from wholesale orders. OTOH, I use the ''Purchase Shipping Label'' button Every. Single. Time I ship an order.  

Perminate Link for Etsy to Impose New Shipping Requirements before the Holidays   Etsy to Impose New Shipping Requirements before the Holidays

by: Sierra This user has validated their user name.

Thu Jun 24 10:39:23 2021

@billly - The sooner the resellers and counterfeiters are removed from Etsy, the happier I'll be!  

Perminate Link for Etsy to Impose New Shipping Requirements before the Holidays   Etsy to Impose New Shipping Requirements before the Holidays

by: fusgeyer This user has validated their user name.

Thu Jun 24 12:04:52 2021

I have 2 Etsy shops and that requirement is going to hurt a lot of people who use First Class Mail without tracking to send items like sewing patterns, postcards, and other small items.

For me, I use ShipStation for shipping, not Etsy shipments. All of my orders are update automatically when they get scanned at the post office (I go there anyway on a daily basis to pickup my mail). I just drop off the packages and go. ShipStation automatically updates my Etsy shops when the item is scanned.

As to requiring the shipping information. Where I use free shipping, the shipping is at my discretion at the time of the sale. Based on weight or on shipping delays at the time, I will switch between carriers to get the cheapest rate possible. Etsy will have to deal, my listing all state I will use the best method possible. Rates are fixed or free. It is my choice, not the customers.

Perminate Link for Etsy to Impose New Shipping Requirements before the Holidays   Etsy to Impose New Shipping Requirements before the Holidays

by: Silver Ice King This user has validated their user name.

Thu Jun 24 12:47:38 2021

Just an FYI for all Sellers on any platform.  If you use Stamps.com and enter the buyers email address into the contact information they will automatically send an email to your buyers when you have printed the label as well as sending you an email confirming when the package was delivered by USPS.  I have been using this for years for my non Ebay sales and have found it works like a charm and keeps the buyers extremely happy.

Perminate Link for Etsy to Impose New Shipping Requirements before the Holidays   Etsy to Impose New Shipping Requirements before the Holidays

by: cvsharkey This user has validated their user name.

Thu Jun 24 13:55:25 2021

Many of their sellers are from Asian or European countries and their tracking number do not allow for proper tracking here in the US, if they are genuine tracking numbers to begin with.

So the burden will be on US seller. As usual.

Perminate Link for Etsy to Impose New Shipping Requirements before the Holidays   Etsy to Impose New Shipping Requirements before the Holidays

by: hkpmst4000 This user has validated their user name.

Thu Jun 24 16:02:40 2021

Ina: has Etsy announced officially announced these new requirements? The survey that was sent out supposedly described these changes as ''proposed concepts''. There's also no announcement in the forums.

On paper, the first 2 changes aren't that bad and pretty much make sense for the majority of sellers. But the requirement for waiting to upload a tracking number until the package is ''in the hands of the shipping carrier'' is an absolutely terrible idea that makes no real world sense. Sellers will essentially have to upload a bunch of tracking numbers on a piece by piece basis hours or days later. Imagine Amazon doing that with your order. How stupid would that be?

Perminate Link for Etsy to Impose New Shipping Requirements before the Holidays   Etsy to Impose New Shipping Requirements before the Holidays

by: pennyemporium This user has validated their user name.

Thu Jun 24 17:31:04 2021

and BOOM!  Etsy has shut down the discussion thread stating:

"We’re always exploring new ways to improve the experience of selling on Etsy and we regularly use research to get feedback on our ideas from the Etsy community. We’re currently researching some updates to our shipping experience.

We know changes to your daily workflow can be disruptive. That’s why we do research to get feedback on changes before they’re introduced.  We’re looking at the feedback from our research and how to incorporate it into the new experience. We’ll share more details soon.

If you have additional feedback on this, you can share it with the team here. I’ll bring this to a close now. "

thread: https://community.etsy.com/t5/All-About-Shipping/Etsy-s-new-shipping-p
olicy/m-p/134647191#M412941

Perminate Link for Etsy to Impose New Shipping Requirements before the Holidays   Etsy to Impose New Shipping Requirements before the Holidays

by: SGal This user has validated their user name.

Thu Jun 24 23:32:30 2021

@Tinysaur   Yes, buy a label, buy this, buy that, do this, do that, etc. lol.  I do what works for the prospective buyer and me.  Period.  I'd have about 10 cents on the dollar for everything Etsy wants sellers to participate in.  

I have never used Etsy for purchasing shipping labels.  So I can't comment on that.  I have used Stamps.com since January of 2000 when I started selling on ebay.  I continue to use it for both platforms.

Perminate Link for Etsy to Impose New Shipping Requirements before the Holidays   Etsy to Impose New Shipping Requirements before the Holidays

by: SGal This user has validated their user name.

Thu Jun 24 23:37:41 2021

@Silver Ice King

I'm with you 100% with all you had to say regarding Stamps.com.  No sense me repeating it point for point.  I've been using it since January of 2000.  In addition I enjoy the easily navigable "History" it keeps.  A great company with good customer service when and if needed.



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