The phrase, "Don't look a gift horse in the mouth," is an admonishment to be grateful when receiving a present and not to find fault with that present, according to the Grammarist
. That was the general sentiment of sellers when a colleague became wary of a buyer, which we described in today's editorial (substitute "gnome" for "horse").
Here's what we wrote in the editorial (which is available only to subscribers of the free Newsflash email newsletter):
"After 2 decades of perusing marketplace seller discussion boards, I thought I had seen it all. Then comes this thread on Etsy: "One customer is buying too many Gnomes. Should I worry?"
"The headline is cute, and so are the plush gnomes the seller makes, but the seller's concern is real. "I have one customer and she is buying a lot of my Gnomes. I send like 6 Gnomes in last 3 days, I have 7 in progress right now and she ordered 2 more like an hour ago. Should I worry about it? Can customer charge us back? She doesn't respond to my messages."
"Another seller responded that she had had similar concerns when a buyer of two of her felted mice with dresses came back a few weeks later asking for 50 unclothed mice. "I was slow to respond as I too thought "Why"??!!" But it turned out they were destined for a film studio. The lesson: you just never know!"
A reader emailed us his advice to the seller: "definitely don't turn a cold shoulder to those kind of sales (Home Runs), otherwise you'll forever be in a hole and looking for small sales."
He said the seller's concern reminded him of a few of his largest sales - one was when a large store sent him some emails before placing a $20,000 order. "Besides getting paid up front in stages, I was still sweating bullets until the last check cleared and they approved the merchandise."
Sellers who responded on the Etsy thread
were likewise reassuring to the gnome-seller. One seller quipped, "She probably wanted to see if they were as cute in person before ordering more. Perfectly gnormal."
Hopefully this story will end well. Do you have stories of orders that made you nervous for one reason or another, but that had a happy ending?