|Tue Oct 26 2021 12:27:11|
Online Petition Demands Action from Etsy
By: Ina Steinre
Etsy vaunts its mission to "Keep Commerce Human
" - but where is the "human" when it comes to customer support, a seller is asking in an online petition to try to get the company to improve customer service for sellers.
Asia Stuart said she tried for a month to resolve an issue but was unable to get any human contact. "Etsy does not provide a phone number for sellers to call for issues and does not respond to emails in a timely fashion," she wrote in the petition on Change.org
The petition makes four demands of Etsy, including offering multiple ways to contact support - through phone, email, and chat.
"I'm done being helpless to Etsy's bad seller customer service policy," Stuart writes in the petition, which garnered 974 signatures as of Tuesday.
"After having an issue with Etsy, I reached out to customer service for sellers a number of times. The emails have gone unanswered for over a month. I used the customer number and the phone menu directs sellers to send an email. I still went to buyer support and was told that there was nothing they could do, I would have to wait for an email. My situation aside, it is absolutely horrible that Etsy doesn't have any real way for us to contact support."
Another demand is for Etsy to provide advocates to work with sellers to help them navigate issues as they arise.
You can find the petition with the full list of demands on the Change.org website, where it is specifically directed to Etsy's Chief of Operations, Strategy and People Officer Raina Moskowitz.
Let us know what your experience has been with Etsy customer service and if you think it needs improving.