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Thu Jan 14 2021 22:15:06

Amazon Floods Sellers with Requests for Compliance Docs

By: Ina Steiner

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Amazon sellers are being inundated with requests for compliance documentation on ASINs they sell. Some say they've been getting notices for weeks (or months), but on Wednesday, complaints from sellers skyrocketed.

Sellers report receiving the following notice:

Subject line: "Action Required: Compliance requirements for your product listings"

Hello from Amazon,
We are contacting you because you have listed products that require you to provide compliance documentation. Please click on (link) to see the list of affected products and submit the required compliance documents. If you do not submit the documents by the due date indicated for each product in this link, we may begin to remove the affected listings.

Why is this happening?
This requirement helps ensure products are compliant with local laws and safe for customers.

How do I continue to sell the affected products?
Please click on (link) to find out more information about the documents you need to provide for each product.

Was there an error?
If you do not believe that you need to submit documents for your products, click on (link) to view your listings, click the "Provide Documentation " button next to the product, and then click "Yes" on "Is this an Appeal?" question on the top left hand side of the page.

FOR FBA Offers: If you do not wish to continue selling the products concerned and have any inventory of these products remaining in our fulfillment centers, you'll have 30 days from the date your listing has been removed to create a removal order. Instructions for creating a removal order can be found on the Remove Inventory Overview at (link). If you do not request a removal, automated removal orders will be triggered. Standard removal fees apply.

Thank you,
Amazon

One seller who contacted us about the problem wrote, "What's frustrating is that Amazon retail is often selling or has sold these items previously, so the requested documentation should be available internally. In this case, I have attached a screen shot for an ASIN that's an Amazon exclusive, so obviously they should be able to collect the information internally!"

Many of the sellers on a discussion board thread on Amazon Seller Central reported selling toys and games. The Consumer Product Safety Improvement Act (CPSIA) enacted in 2008 requires children's' products to "be tested for compliance by a CPSC-accepted accredited laboratory, unless subject to an exception."

Some sellers wondered if Amazon would be satisfied once a single seller provided the necessary information for an ASIN (unique product), or if it would require every third-party seller to supply the requested documentation.

An Amazon moderator replied in post 34 stating in part, "In the United States, all toys intended for use by children 12 years of age and under must meet federal safety standards. Amazon aims to provide a safe experience for both our buyers and sellers on the platform as well. Hence, Amazon may request toy safety documentation at any time to confirm compliance. We would like to extend our advance gratitude for our sellers' understanding for such reviews."

A seller said they believed the actions were based on a "risk management decision."

It's possible Amazon got notice of a crackdown by a regulatory agency, and it's also possible it's cracking down due to a shifting legal landscape.

For years, Amazon was found not liable for defective products sold on its marketplace, but in a recent case where a court found otherwise. PBS Frontline reported on the decision last year, writing, "when it comes to items sold by third parties on the marketplace, the courts have largely sided with Amazon. That is until last year." 

One Amazon seller offered advice this morning for getting necessary information from manufacturers - but it's no quick-fix.



Comments (12) | Permalink

Readers Comments

Perminate Link for Amazon Floods Sellers with Requests for Compliance Docs   Amazon Floods Sellers with Requests for Compliance Docs

by: comments This user has validated their user name.

Thu Jan 14 23:35:36 2021

One can only BEG for the government to step in and stop the ecommerce monopolies from picking winners and losers in online selling. For all the take downs and bans the internet is no safer and the rules block the honest to make way for the criminals that don't need real identities and aren't bound by borders.

Its easy to come back with a new account and identity every 3 months but unlikely you can make an honest long term track record of good honest dealings without a compliance audit and shakedown.

Perminate Link for Amazon Floods Sellers with Requests for Compliance Docs   Amazon Floods Sellers with Requests for Compliance Docs

by: shut1968 This user has validated their user name.

Fri Jan 15 02:25:26 2021

Risk Management decision my butt... it's no more than Amazon wiping out the selling field of it's competitors in many cases leaving Amazon the lone seller of the product..  Another major slam to the online small sellers it claims they take care of.. yeah they took care of them alright.. right out of business for some.

It should be criminal

You would think with the Dems coming into power and Elizabeth Warren now having a pathway to continue her quest against them they would at least try to straighten up and quit dumping on small business.

I bet you anything in the next four years we will see Amazon split up by the government...

One can only dream

Perminate Link for Amazon Floods Sellers with Requests for Compliance Docs   Amazon Floods Sellers with Requests for Compliance Docs

by: Jim S. This user has validated their user name.

Fri Jan 15 08:16:37 2021

The few that I have received recently seem to have been triggered by an incorrect minimum age. My items were listed as 14 months rather than 14 years. Corrected that and problem resolved itself (but it took a while).

Perminate Link for Amazon Floods Sellers with Requests for Compliance Docs   Amazon Floods Sellers with Requests for Compliance Docs

This user has validated their user name. by: Ina

Fri Jan 15 09:42:42 2021

Jim, are you talking about under "Manufacturer recommended age"?

Perminate Link for Amazon Floods Sellers with Requests for Compliance Docs   Amazon Floods Sellers with Requests for Compliance Docs

by: Nova Rae This user has validated their user name.

Fri Jan 15 13:54:39 2021

" it's no more than Amazon wiping out the selling field of it's competitors in many cases leaving Amazon the lone seller of the product."

Nuff said.

Perminate Link for Amazon Floods Sellers with Requests for Compliance Docs   Amazon Floods Sellers with Requests for Compliance Docs

by: ShortSeller This user has validated their user name.

Fri Jan 15 14:50:38 2021

Good. Kids need protection from the Chinese junk flooding that platform.

Perminate Link for Amazon Floods Sellers with Requests for Compliance Docs   Amazon Floods Sellers with Requests for Compliance Docs

by: Nova Rae This user has validated their user name.

Fri Jan 15 17:20:59 2021

@ShortSeller...That's if they hold the Chinese to the same standards. It would be sad to see so few local options.

Perminate Link for Amazon Floods Sellers with Requests for Compliance Docs   Amazon Floods Sellers with Requests for Compliance Docs

by: COVID-19 This user has validated their user name.

Fri Jan 15 23:16:17 2021

What in the hell is even an ASIN, Amazon?  Or do I not want to know?

Perminate Link for Amazon Floods Sellers with Requests for Compliance Docs   Amazon Floods Sellers with Requests for Compliance Docs

by: Nova Rae This user has validated their user name.

Sat Jan 16 17:54:05 2021

ASIN most likely = Amazon Stock ID Number

Perminate Link for Amazon Floods Sellers with Requests for Compliance Docs   Amazon Floods Sellers with Requests for Compliance Docs

by: JimS This user has validated their user name.

Mon Jan 18 08:17:56 2021

Yes, but 2 fields are involved: Vital Info > Minimum Age Recommendation and More Details > Minimum Manufacturer Age Recommended Unit Of Measure. Why these fields are on 2 different pages is an AMZ mystery.  

Perminate Link for Amazon Floods Sellers with Requests for Compliance Docs   Amazon Floods Sellers with Requests for Compliance Docs

by: Nova Rae This user has validated their user name.

Tue Jan 19 01:16:49 2021

There's more than one page to fill out for listing details? So glad I don't sell there. LOL

Perminate Link for Amazon Floods Sellers with Requests for Compliance Docs   Amazon Floods Sellers with Requests for Compliance Docs

by: ShortSeller This user has validated their user name.

Wed Jan 20 18:03:47 2021

@Nova Rae

I get what you are saying but the price of tea in China has nothing to do with your responsibility and liability as a seller. People are way to casual about what they sell on marketplaces without even considering their own liability.



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