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Thu Aug 6 2020 22:42:34

eBay Hires Gig Workers to Provide Customer Service

By: Ina Steiner

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Why hire customer service reps, to whom you must pay a salary and benefits, when you can get gig workers who get paid for each case they resolve?

eBay is hiring gig workers in the UK to provide customer service and coaching to sellers, and it's looking among the ranks of its own sellers to fill the need.

"eBay is recruiting some of its top-ranked sellers to support a growing number of business sellers on its platform by providing seller experience support and helping to improve their performance," it explained on the eBay UK announcement board on August 6th.

"Using technology from gig customer service platform Limitless, eBay's expert sellers can provide real-time advice and feedback to other sellers navigating the platform through live chat services."

Rob Hattrell, Vice President of eBay UK, called it a "fantastic opportunity for our experts to earn an additional income, being paid for their extensive knowledge and understanding of eBay."

According to the announcement, "As well as addressing technical concerns, the team of expert sellers are on hand to coach new business sellers on best practice, helping them make the most of the platform."

Ironically, eBay killed its Education Specialist program in 2016 that trained sellers to become coaches - you can read about in this EcommerceBytes Newsflash article

Let us know what you think of eBay's latest initiative. Would you consider becoming a gig-based eBay coach? How would you find the time from your selling activities?



Comments (12) | Permalink

Readers Comments

Perminate Link for eBay Hires Gig Workers to Provide Customer Service   eBay Hires Gig Workers to Provide Customer Service

by: COVID-19 This user has validated their user name.

Fri Aug 7 08:16:11 2020

Gee, what could possibly go wrong this latest eBay scheme. 🙄

Perminate Link for eBay Hires Gig Workers to Provide Customer Service   eBay Hires Gig Workers to Provide Customer Service

by: pace306 This user has validated their user name.

Fri Aug 7 11:13:38 2020

1) With all the money that the main US division is stealing from sellers (charging FVF on sales tax) - they have PLENTY of money to hire workers (real workers) (you know - ones that actually give a d@mn)

2) the REGULAR dolts dont know very much - what would these "McDonald type salaried temp workers" know ?

3) its probably some kind of tax dodge

another day, another eBay scam

Perminate Link for eBay Hires Gig Workers to Provide Customer Service   eBay Hires Gig Workers to Provide Customer Service

by: HappyOne This user has validated their user name.

Fri Aug 7 14:21:02 2020

What is the old saying? Those that can DO; those that can't Teach.

Perminate Link for eBay Hires Gig Workers to Provide Customer Service   eBay Hires Gig Workers to Provide Customer Service

by: Geetar This user has validated their user name.

Fri Aug 7 15:39:59 2020

Ha, I'm sure the one's they are hiring are the most successful sellers on ebay. They must be so good ebay is paying them like uber.

Perminate Link for eBay Hires Gig Workers to Provide Customer Service   eBay Hires Gig Workers to Provide Customer Service

by: RL15 This user has validated their user name.

Fri Aug 7 15:40:40 2020

mr walmart 1 and mr walmart 2

you are both idiots. this the best you got?

Perminate Link for eBay Hires Gig Workers to Provide Customer Service   eBay Hires Gig Workers to Provide Customer Service

by: ShortSeller This user has validated their user name.

Fri Aug 7 17:25:13 2020

Scummy.

Perminate Link for eBay Hires Gig Workers to Provide Customer Service   eBay Hires Gig Workers to Provide Customer Service

by: COVID-19 This user has validated their user name.

Fri Aug 7 23:36:41 2020

"Refund the buyer!  It is the buyer's right to get a refund AND KEEP YOUR ITEM TOO!"  They could just get one of their brilliantly programmed bots to say this over and over to any seller who calls in asking for help on fraudulent buyers.

Perminate Link for eBay Hires Gig Workers to Provide Customer Service   eBay Hires Gig Workers to Provide Customer Service

by: postbuster This user has validated their user name.

Sat Aug 8 12:29:02 2020

@ HappyOne

So true.

But for ebay, it's more like
''Those who cant Tech.''

Perminate Link for eBay Hires Gig Workers to Provide Customer Service   eBay Hires Gig Workers to Provide Customer Service

by: acc756 This user has validated their user name.

Sat Aug 8 17:45:33 2020

I'm conflicted about this new program - I've always thought it is insane how much eBay relies on unpaid volunteer help from their experienced users and I'm glad to see them publicly recognizing the value those users bring to the platform.

That being said, I would much rather see them stop pawning the work off to their users and start demanding some accountability from those who are supposed to be responsible for eBay Global Customer Service.

Where we would be if they had invested $11 million in improving help pages/CS experience and better training, more US based reps instead of giving Wendy Jones a big fat bonus in 2018?

Perminate Link for eBay Hires Gig Workers to Provide Customer Service   eBay Hires Gig Workers to Provide Customer Service

by: Snapped This user has validated their user name.

Sun Aug 9 06:56:46 2020

The majority of issues those who still remain willing to endure eBay’s machinations face are not because they don’t understand how eBay works.

It’s because they do.

Well, except for MP. Not even eBay has a grasp on that. Just your money.

Perminate Link for eBay Hires Gig Workers to Provide Customer Service   eBay Hires Gig Workers to Provide Customer Service

by: BargainzBabylon This user has validated their user name.

Mon Aug 10 01:40:56 2020

If they paid me, sure, I would coach.  

Perminate Link for eBay Hires Gig Workers to Provide Customer Service   eBay Hires Gig Workers to Provide Customer Service

by: Mamak This user has validated their user name.

Mon Aug 10 14:21:57 2020

Paid by each case they resolve equals more of the same only on US soil.  Incentives for screwing the seller for sure.  



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