AuctionBytes Blog
Covering auctions, collectibles and marketplace selling.

AuctionBytes Blog The AuctionBytes Blog has been giving a voice to online merchants since its launch in 2005. Named one of the world's top 30 blogs in 2008 by "Blogging Heroes." Weigh in with your thoughts on the joys and pitfalls of selling online.
Sat July 18 2020 22:53:00

Amazon Credits Seller $1 for Its Costly Mistake

By: Ina Steiner

Sponsored Link

What should a marketplace do when it makes a mistake that proves costly to a seller in terms of both lost sales and actual expense?

An Amazon seller who found himself on the receiving end of such a mistake found out. 

Ed Rosenberg, founder of the Amazon Sellers Group (ASGTG.com), published the following letter a member of his group received from Amazon FBA Seller Support:

Greetings from FBA,
You are receiving this email because some or all of your inventory was incorrectly marked as expired and returned to you sometime in the last 5 months. The issue was caused by a system error that we have since resolved.

We apologize for the error and have applied a credit of $1.00 to your Seller account due to removal fees you incurred.

We appreciate your understanding and thank you for selling on Amazon.
Thank you,
Amazon

We're curious if other sellers have run into similar situations, or if it's an anomaly - both in terms of the nature of the mistake Amazon made, and the reparation amount it offered the seller.



Comments (7) | Permalink

Readers Comments

Perminate Link for Amazon Credits Seller $1 for Its Costly Mistake   Amazon Credits Seller $1 for Its Costly Mistake

by: FeelingFroggy This user has validated their user name.

Sun Jul 19 08:38:35 2020

Well if it had been Ebay you would have gotten nothing nada, not even a notice that something was wrong.

Perminate Link for Amazon Credits Seller $1 for Its Costly Mistake   Amazon Credits Seller $1 for Its Costly Mistake

by: dans parts This user has validated their user name.

Sun Jul 19 17:30:43 2020

I'm currently fighting AZ with 2 ASIN's.

One marked incorrectly as expired.  They checked and admitted their mistake.  Now say it can take up to 30 days to get it Active again.  If it takes 30 days, it WILL be expired.

2nd one was 3 units that they "stuck" in FC transfer, or somewhere else from April 18 til May 25, not showing them available for sale, until they did expire.  I managed to get them to reimburse for 2 of the units, but am still wrangling Support to get the 3rd reimbursed.  When they reimbursed the other two, this one mysteriously went back into FC Transfer and I had to wait until it arrived at it's destination.  Unfortunately, now past the 5-day window for support cases staying active, I'm back at the beginning of the Support case chain with this.  You know, the one where all you get is a boilerplate canned response that has NOTHING to do with the problem, and you have to go back at them again and again and again.  Just like beating your head against the wall repeatedly...and with the same effect.

Perminate Link for Amazon Credits Seller $1 for Its Costly Mistake   Amazon Credits Seller $1 for Its Costly Mistake

by: COVID-19 This user has validated their user name.

Sun Jul 19 22:16:21 2020

LOL.  The joys of Amazon!  Glad I don't sell there.  Don't think I ever will.  Can't buy some things either.  Shipping is restricted by country / location apparently.

Perminate Link for Amazon Credits Seller $1 for Its Costly Mistake   Amazon Credits Seller $1 for Its Costly Mistake

by: Moonwishes This user has validated their user name.
Web Site

Mon Jul 20 01:50:00 2020

It seems the last couple of years Amazon is doing more and more murky, stupid things. Like they can do whatever they want with impunity. Personally I am getting tired of it. After having well over 400 items deleted due to 'potential high price error, that was not a high price error at all. If there was any error, it was due to low price errors. I have even had items that I was the ONLY seller with the item, deleted due to this policy. How can something be too high priced if there is nothing to compare it with. Are they just sending the buyer to eBay or perhaps eCRATER where items that are deleted on Amazon, I am selling in my eCRATER store. If Amazon doesn't want the fees I'm paying, I would much rather pay the miniscule costs to eCRATER, compared to the several $100s that I pay Amazon each month.

It isn't just things that I keep seeing with my account, but what I hear from other sellers that are Amazon selling experts so to speak. Some stuff is just odd that is going on. I do know that they have the FBA sellers in a frenzy due to some limit they are placing on listing/storage amounts going into Christmas.

Perminate Link for Amazon Credits Seller $1 for Its Costly Mistake   Amazon Credits Seller $1 for Its Costly Mistake

by: purpleiris This user has validated their user name.
Web Site

Mon Jul 20 20:55:31 2020

Just one of the reasons why I refuse to sell there. Their terms, or at least the bulk of them, should be deemed illegal...not to mention their actions (or lack thereof).

Perminate Link for Amazon Credits Seller $1 for Its Costly Mistake   Amazon Credits Seller $1 for Its Costly Mistake

by: dans parts This user has validated their user name.

Tue Jul 21 20:03:03 2020

@moonwishes -

I've also had more problems with High Price Errors lately.  Thank goodness not to the degree you've had, but it's still irritating.

I'm wondering if they've expanded their bots to look for low prices in more places than they were before, which triggers more of those "errors".

I too have one item that is stuck with High Price Error, and I'm the one and only Seller on AZ, and no one else has had it for about 3-4 months now.  But can't get it to unstick from the error, even when I lower the sale price below the AZ fees (i.e. to LOSE money).

And, of course, AZ Support is exponentially worse than eBay's...

Perminate Link for Amazon Credits Seller $1 for Its Costly Mistake   Amazon Credits Seller $1 for Its Costly Mistake

by: Disgusted This user has validated their user name.

Thu Jul 23 00:21:45 2020

I am so glad that I dropped ebay and Amazon.  The stress was getting to be to much - not worth it anymore.



Login is required to post comments.
To sign in to leave a comment, fill in the form below. If you have not yet signed up for AB Verify, or if you'd like more information, go to the Registration Page
.

Login for AB Verify
Be sure and use your email address and password to log in.

 
Email:
Password:
 
 Forgot Your Password?
 Even though you are signed in with the AuctionBytes Blog, you will have to sign in to the EcommerceBytes blog. But you can sign in with your existing AB Verify info.