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Fri Feb 7 2020 17:22:23

Sellers Would Agree with eBay to Always Shop Responsibly

By: Ina Steiner

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eBay acknowledged bad shopping behavior takes place on its platform in a press release that came to our attention this week. Writing about irresponsible purchases UK customers have made while drunk, it advised, "always shop responsibly."

But while eBay UK's January press release had a tongue-in-cheek tone, it's no laughing matter. eBay doesn't generally suffer after a customer "sobers up" and decides to cancel their binge-purchase on its marketplace. But sellers often do pay a price. In addition to the hassle of dealing with cancellations, the seller may or may not receive credits for fees paid to eBay and PayPal for problem transactions.

In the press release, eBay said it made a study and estimated that UK customers overspend by £7.9m on drunken shopping binges.

"The findings showed that when it comes to spending habits in December vs January, there was a 22 percent rise in items purchased between 12am and 3am during the month of December** - well you've got to keep occupied on that long night bus home after the Christmas party! As well as buying more, the amount that we spent overall also spiked between the drinking hours of 12am and 3am in December, with Christmas cocktails coaxing Brits into spending £7.9m more than during the same hours in January. So not only are you feeling healthy this Dry January, but your pockets are too."

eBay also mocked some of the items that were purchased by "bevved up Brits" between the hours of 12am and 3am in 2019, including a motorhome, an engagement ring, a yurt, an ice cream van, a treadmill, a soap making business, and 2x urns.

eBay ended its light-hearted press release on the eBay UK website with the following advice:

"So, as January comes to an end and Brits gear up to welcome their favourite boozy beverages back into their lives, eBay is encouraging the nation to "Always Shop Responsibly", and avoid falling into the trap of sipping and clicking. 

"Instead of ending up with an entire ice cream van when you were simply craving a Mr.Whippy, eBay always recommends waiting until a sensible hour to make large shopping decisions, to avoid any unwanted tolls at the till. Happy shopping!"



Comments (10) | Permalink

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by: Whatever This user has validated their user name.

Fri Feb 7 17:51:46 2020

Wow - I'm at a loss for words - notice eBay didn't give any kind of break to the poor sellers - not stating a resolution for this problem. Do Brits drink that much? I had no clue. So much for tea teetotalers

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by: Geetar This user has validated their user name.

Fri Feb 7 18:27:45 2020

@Whatever

"notice eBay didn't give any kind of break to the poor sellers"

Yea, right! Ebay gives away the farm as long as it doesn't cost them anything (free returns, free shipping), all the while nickle and dimming every aspect of the ebay seller experience to collect more fee's.

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by: FeelingFroggy This user has validated their user name.

Sat Feb 8 07:08:51 2020

Our family of 12 always shops responsibly. Our first rule of shopping is TO NEVER SHOP ON EBAY. THAT WAY WE NEVER HAVE A PROBLEM with bad sellers. While Amazon isn't always perfect it is a whole lot better than Fleecebay where if the seller isn't trying to scam you Greedbay is.

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by: I Must be Crazy This user has validated their user name.

Sat Feb 8 11:15:47 2020

@FeelingFroggy

You need to read the article again. The sellers are not the problem. It is some buyers making outlandish purchases while inebriated and cancelling later.

Not every seller is a crook. Ebay is not the source of every problem either.

The entire problem would likely go away completely if eBay would just allow sellers to enforce their own return terms without penalty. That would include the ability to charge a cancellation fee, shorten return windows, bill return shipping et al. Further, how is it that someone can purchase an RV, or any other expensive item without an earnest money, nonrefundable deposit? A drunk shopper would pull that stunt ONE time and never again.

I cannot go to my local RV dealer and commit to purchase something without a deposit and proof that I can complete the sale. Here in California, I don't get to take it back.

THAT is the INDUSTRY STANDARD eBay.

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by: notfunanymore This user has validated their user name.

Sun Feb 9 07:08:54 2020

Come on guys!! Don’t you see it! This is part of eBay “seller protections” that they keep telling you sellers about. Sort of like politics..  

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by: Windkissed This user has validated their user name.
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Mon Feb 10 07:59:21 2020

Most of the sellers are responsible.  Why is it when someone shops and buys an item accidently late at night and pays for it accidently late at night.  The next day you take an hour to pack up the item to find out they cancelled it because it was an ACCIDENT PURCHASE.  Then they act like you are at fault?????  The customer said they cancelled the order but ebay guided me thru cancelled it as well.  Who gets the defect from that?  When I had nothing to do with the customer's late night escapades online?????

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by: unhappyebayguy This user has validated their user name.

Mon Feb 10 08:59:46 2020

Yes, drinking and shopping online is always a bad idea.

The lifesize "Buddy the Elf" cutout in my house is living proof of that! :D

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by: Lahav-CampaignGO This user has validated their user name.
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Mon Feb 10 11:44:39 2020

Too many buyers but do not pay.
In the past, it was less than 20% now more than 40%

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by: BargainzBabylon This user has validated their user name.

Mon Feb 10 16:13:13 2020

It would be one thing if it was a light-hearted blog post, it's actually pretty funny insofar as it went, but as a press release I found it to be in poor taste and patronising (and no, Brits don't drink that much more than anyone else and it has never been a tea-drinking teetotal nation). And as a company publication, not mentioning the impact this has on sellers was a real miss.  

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by: purpleiris This user has validated their user name.

Thu Feb 13 02:37:56 2020

I was just thinking that if marketplaces provided more comprehensive shopping tips that include shopping habits and how they could potentially cost them or the seller, then they would definitely attract better customers. At the moment, they're making it well known just how little eBay cares about their shopping habits and what they cost sellers.



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