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Tue Oct 13 2020 23:49:15

Amazon Review Scam Harms Innocent Sellers

By: Ina Steiner

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There's a new twist on the old Amazon review scam that relies on Facebook Groups to carry out the campaign. Readers might remember Amazon's 2018 crackdown in which it suspended thousands of shoppers for violating its policy that bans users from receiving compensation for leaving reviews.

The problem of paid reviews is ongoing - just last week, the Verge wrote an article about it: "Amazon is trying to crack down on fraudulent reviews. They're thriving in Facebook groups."

But according to sellers on a thread on the Amazon boards, there's a twist to the paid-review problem: not only are some sellers paying for their own products to get good reviews, it appears some are impersonating their rivals to get them in trouble with customers and with Amazon.

A seller said he was getting complaints from customers because a Facebook page promised that if they purchased his products, they would get a refund without returning the product even if they left a negative review.

His theory: "These Facebook pages are a scam, as I have never offered any type of refund on our official Facebook page. Our product is on the first page, and apparently our competitors are trying to hurt our products/account by making my customers angry so they complain and leave negative reviews."

One seller had a suggestion for Amazon: "Look at the seller's account, see which buyers are complaining, and with the knowledge that each and every one of those buyers are violating their TOS with Amazon by being compensated for reviews (outside of Vine), at a minimum, they could castigate those buyers."

Recent allegations by Federal prosecutors show the lengths sellers (and/or those acting on their behalf) will go to get a leg up on the competition - see the section, "Facilitating attacks against competitors" in last month's Department of Justice press release.

It's a dog-eat-dog world on Amazon and the wider Web.



Comments (2) | Permalink

Readers Comments

Perminate Link for Amazon Review Scam Harms Innocent Sellers   Amazon Review Scam Harms Innocent Sellers

by: bd greatbuys This user has validated their user name.

Wed Oct 14 12:57:45 2020

agree 100% with the algation, that amazon will ''not'' investigating ( or will set up a system to verifying  it automatically) & competitors make case  vs a seller of a item from a3ps. that  item that is fake without merit and you get closed

Perminate Link for Amazon Review Scam Harms Innocent Sellers   Amazon Review Scam Harms Innocent Sellers

by: Chicago48 This user has validated their user name.

Thu Oct 15 07:50:57 2020

"These Facebook pages are a scam, as I have never offered any type of refund on our official Facebook page. Our product is on the first page, and apparently our competitors are trying to hurt our products/account by making my customers angry so they complain and leave negative reviews."
^^
I hope these sellers will take it a step further and a) file a Better Bus Bur complaint; or b) contact the Attorney General of the State.  There's no point in complaining if you're not going to take it to the next step.



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