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Fri Jan 3 2020 20:02:01

Etsy Is Experiencing a Payment Processing Glitch

By: Ina Steiner

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Etsy is experiencing a payment processing glitch this afternoon / evening - hat tip to seller CindyLouWho_2 on Twitter. One seller said two customers out of her 7 orders that were "stuck" have requested refunds - although, as another seller pointed out, can't be done until the orders are processed.

Etsy reported the issue on its Status page at 5:44 pm Eastern. The incident report is titled, "We're currently investigating issues with delays in payment processing." As of this writing, Etsy's latest update at 7 pm indicates it is still investigating the issue.

seller first reported the issue at 1:32 pm on the Etsy discussion boards. "The last 5 orders in our store have not had their payments processed. We sell digital download and have customers unable to access any of their files. Their orders all say 'Not Paid'. One customer attempted another payment type and still no payments are being processed."

The problem is concerning to buyers and sellers of digital downloads (which are supposed to be downloaded instantly), but some sellers say it's happening to orders for physical goods as well. One seller theorized it may be specific to a certain type of payment as was the case several years ago.

You can find updates on this page of EtsyStatus.com (and via @etsystatus on Twitter).

(One can just hear eBay sellers clenching their teeth at the prospect of its version of Etsy Payments called eBay Managed Payments, which eBay will eventually make mandatory for all sellers.)

Update: moments ago at 8:03 pm, Etsy updated the status of the glitch: "payment processing is recovering from the delays we've experienced."



Comments (7) | Permalink

Readers Comments

Perminate Link for Etsy Is Experiencing a Payment Processing Glitch   Etsy Is Experiencing a Payment Processing Glitch

by: Whatever This user has validated their user name.

Sat Jan 4 08:06:05 2020

the future of mangled payments?

Perminate Link for Etsy Is Experiencing a Payment Processing Glitch   Etsy Is Experiencing a Payment Processing Glitch

by: purpleiris This user has validated their user name.

Sat Jan 4 09:38:20 2020

This is exactly why these sites shouldn't have anything to do with processing payments. I doubt they will ever provide the level of service PayPal does.

Perminate Link for Etsy Is Experiencing a Payment Processing Glitch   Etsy Is Experiencing a Payment Processing Glitch

This user has validated their user name. by: Ina

Sun Jan 5 20:27:39 2020

A few sellers posted today they're having problems. Lingering issues, or a relapse?

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by: Tiffee Jasso This user has validated their user name.

Mon Jan 6 02:31:27 2020

I quite selling on Etsy when they grabbed my instant Paypal and took six days to pass the money to me.

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by: lancecorp This user has validated their user name.

Mon Jan 6 04:44:21 2020

I'm very happy with Etsy. Whether they do the processing or another company - problems like this do happen - at least Etsy acknowledges the same problems and fixes them quickly - unlike another venue - Ebay - that allows the same glitches to go on for years.

Perminate Link for Etsy Is Experiencing a Payment Processing Glitch   Etsy Is Experiencing a Payment Processing Glitch

This user has validated their user name. by: The End

Tue Jan 7 05:49:59 2020

Etsy just stole $25 from me on just 2 items sold.
At this rate, it will be a very poor year.

Perminate Link for Etsy Is Experiencing a Payment Processing Glitch   Etsy Is Experiencing a Payment Processing Glitch

by: rdsao This user has validated their user name.

Sun Jan 12 07:38:03 2020

Etsy is always having payment glitches, telling us that it is normal and blaming it on their payment processor.

Payments to sellers are frequently late also. Make a sale on Etsy and you could be waiting for over a week to see that money in your bank account.



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