|Sun Sept 22 2019 16:47:26|
US Postal Service Tests No-Box Returns
By: Ina Steiner
The US Postal Service is running a test that allows buyers to mail back product-returns to merchants without their original packaging. But is it a good idea?
Amazon controls which items can be returned this way - customers must first get a QR code from the Amazon Return Center online. That's also how it works for the USPS test - buyers must present a QR code from a merchant when bringing their unpackaged item to a USPS location to be returned.
The Package Less Returns service will be tested at 53 sites in Southern Area's Dallas District that are equipped with Retail Systems Software (RSS) workstations. The returned merchandise will be shipped in USPS-supplied poly bags, available in two sizes: 12 inches by 15 inches, and 15 inches by 22 inches.
The test kicked off last week and runs through January 17, 2020. It's designed to help determine the viability of the Package Less Returns option as an ongoing consumer service.
Some merchants may love the concept, especially for certain types of products. But can you think of a better name than the "Package Less Returns" service?