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Wed July 17 2019 20:37:15

Does eBay Lure Amateurs Who Get In over Their Head?

By: Ina Steiner

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A new petition on Change.org raises an interesting question: is eBay marketing to novices and amateur sellers but subjecting them to terms they're ill-equipped to meet?

"Phineus Doxsip" started the petition titled, "Ebay Falsely Advertised Service to Sellers SNAD." 

SNAD is a term eBayers use for items sellers send to buyers that are "Significantly Not As Described." And note that we don't know who "Phineus Doxsip" is.

An excerpt states: "this petition argues that the company advertised a casual market for used items to amateur sellers, that was fraught with risk and unrealistic commercial standards, while also profiting from fees despite the success or failure of participants."

Interestingly the petition includes a screenshot for an ad eBay ran that encouraged people to sell their old smartphones.

You can take a look at the petition on Change.org - let us know what you think of the author's argument and if you agree or disagree.



Comments (28) | Permalink

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by: thievesBay This user has validated their user name.

Wed Jul 17 22:17:29 2019

I would say definitely because they're not gonna know anything about eBay and it's likely they won't be able to follow all the constant changes or even care. eBay is complicated on purpose and they prey on these people. Hell, they try prey on experienced sellers too!

eBay had a "sell on eBay and make money" sort of promo right at the top-middle of their home page for months. It'll probably be back when their "deals" are over. They're also bombarding everyone with more listing promotions and "sell on eBay" messages, even to BUYERS who never sold there. I have 3 brothers who got more than one of those messages. They never sold on eBay and only bought a few things here and there over the years. They are literally trying to reel in everyone they can to get listings on the site. Not sales, mind you, just listings. I feel it's all an orchestrated scheme to bring in unaware people and take whatever money they can from them. Because what else does eBay do?

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by: thievesBay This user has validated their user name.

Wed Jul 17 22:39:49 2019

Forgot something else I wanted to add. What other platform other than eBay can you sell absolutely nothing and lose a lot of money in the process, while still using free listing promotions?

Here's how:

1) Noob seller gets listing promotion for 100, 200, 500 items.

2) Maybe even pays eBay for a store. Maybe by mistake they choose a full year store instead of monthly. If they do that they'll be stuck with big cancellation fees if they want out. eBay would love that.

3) Seller lists items and get no sales (or few) in 30 days.

4) eBay automatically relists everything under GTC and takes fees on anything not covered by free listings.

This doesn't even take into consideration that if they actually sold anything, they might have Promoted Listings pre-checked by default and give eBay their total scam "trending rates" on top of already high Final Value Fees.

eBay absolutely does things like this and more. They do absolutely prey on people and try to take advantage of them for money. Then there's still those that think eBay isn't a giant money collecting scam? Go figure.

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This user has validated their user name. by: iheartjacksparrow

Wed Jul 17 23:33:26 2019

I sold on eBay for eight years, stopping February 1, 2008, when the first of JD's anti-small sellers went into effect. I often think if I tried to start selling there again, I'd be way in over my head with all the new policies and new features on the site.(such as Seller Hub). I absolutely think eBay is hoping that new sellers won't have a clue what's going on or how to protect themselves. Which doesn't seem like a great business model since at some point the people who want to sell on eBay have to run out.

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This user has validated their user name. by: The End

Thu Jul 18 01:58:00 2019

ABSOLUTELY.

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by: Slowest Learner This user has validated their user name.

Thu Jul 18 04:00:17 2019

Come on, the only way anything will ever change at ebay is if the shareholders demand it.  Ebay is a publicly traded company, it's bottom line is to make money for the shareholders.  I'm not defending ebay, I am angry at them, but I'm a realist.

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by: Chicago48 This user has validated their user name.

Thu Jul 18 11:50:57 2019

I sold on eBay for eight years, stopping February 1, 2008, when the first of JD's anti-small sellers went into effect.
^^
I started earlier than you and quit this year.  I go into the forums and everybody is crying the blues (slow/no sales, fees, glitches) and still taking abuse by staying on the platform.  Why are you still on the platform.  It's like being in an abusive relationship and never getting out.  Checkout Wenig's CNBC interview about the Q2 earnings.  Revenue is up, GMV is down.

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by: pace306 This user has validated their user name.

Thu Jul 18 12:47:46 2019

........ eBay works on stealing fees from any seller they can get, so therefore :

1) eBay never vets anyone. Good sellers, bad sellers, large corporations, kitchen table sellers are all treated the same (painted with the same brush). Good hard working sellers are therefore treated like pond scum, and a NEW buyer with a 3 can destroy a good seller in 5 mins.

2) Because everyone is treated "the same" (yes we know its not really true) eBay imposes the same rules on everyone. Large sellers dont ship same day. Orders are printed out X number of times a day and then sent to a warehouse to be picked/pulled/shipped. Some smaller sellers cant either ship in 1 day - they are too rural or their PO is in an inconvenient place. But "by golly" if AMAZON says 1 day then ... so be it, right?

eBay fails because in stead of using carrots they always use whips.

Dont do what we want and you will get punished in some form or another .....

So yes - eBay misleads sellers into thinking its easy and its "paradise" to sell on onsite - its not.

Listing is an issue (DW worries that they are running out of scotch at the bar AND picture size/shape/quality).

Shipping is an issue as eBay takes a bite out of it for themselves (for no reason), they demand sometimes unreasonable shipping/processing speeds, and delivery (items were dropped off on the porch but i never got it) is an issue as well.

Getting paid is an issue - sellers shouldnt need to know about payment crap. e sell, we ship - pay us - or get out of the way.

Returns - none of eBays business but yet again - eBay sticks its nose in where it doesnt belong.

eBay makes itself difficult yet promises paradise....

dolts

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This user has validated their user name. by: DeathFromAbove

Fri Jul 19 01:51:57 2019

It's actually quite alarming how many one-off items you see now from yellow-star sellers, that have a "promoted" listing ad, "free shipping" and "free returns" ALL enabled.  These people are definitely losing money whether they sell the item, or end up with the inevitable "Free" return.  Absolutely makes zero sense at all to pay ebay to "promote" a one-off used item, unless you just like to give ebay an extra donation to help pay for DW's security force and private bar.

Does ebay refund "promoted listing" fees when a transaction is refunded or cancelled.  I've not seen an answer to that yet.  I absolutely refuse to use a PL.

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by: Linniej This user has validated their user name.

Fri Jul 19 02:49:20 2019

ABSOLUTELY

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by: hawk This user has validated their user name.

Fri Jul 19 05:17:56 2019

ebay CEO's would destroy their own family's for one almighty dollar. no guessing , just fact.

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by: cvsharkey This user has validated their user name.

Fri Jul 19 07:31:08 2019

This parasitic relationship between people trying to sell through the internet marketplaces and those marketplaces is still new.

You hear of all the retail chains closing?  And they're closing because buyers are moving to the internet to make purchases.

eBay was one of the first success stories. As Etsy has been an early success story for the hand-made market.

But this industry is still in flux. These companies are not basing their growth on producing a good product.  

Catering to shareholders will only take them so far. And those in command now will be unlikely to be there when the curtain starts to fall. It's all about short-term gains to them.

These early  players to the game believe that they are invincible. They aren't. As much as I bitch about Millennials--give them a chance & they'll figure out a better system and it will bring eBay to its knees.

How gullible do you think people are who have not yet attempted to sell on eBay? If they have not done any research before "investing" in listing items, then they will once they begin losing more money than making it.

I deal with Etsy only. I do NOT allow them to take money automatically out of my funds for monthly payments--I have my setting set to send funds to my bank DAILY. I do not allow auto-relisting. And as of last week--if an item expires that means I have not sold any of it in 4 months (my items are dyed mohair that sells repeatedly, not unique product.) I am no longer renewing an expired item.

Etsy wants to play games with free shipping? I'm not playing. I either make the money due to my efforts or I'm out of there.

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by: wellspring This user has validated their user name.

Fri Jul 19 08:01:49 2019

I’ve been selling on ebay since 2004 so I’ve learned the ropes over the years. I didn’t realize how complex it was on ebay until I added selling in Mercari and Poshmark this year. These venues are so easy to list and navigate! Ebay is antiquated, needs a complete revamp to get with the times. There are tooooooo many pages to find what you need and far from being easy to navigate. Even a simple thing of explaining the truth about vacation settings, adding a handling time option when setting vacation settings and preventing a watched item from being purchased while set to vacation settings (and getting a late ship hit) is beyond eBay’s common sense and capabilities. Old sellers learn the ropes, new sellers take the hit.
Ebay, grow up, get with the times, less us more. And, less advertising between the title and description might actually help the buyer find the description.
Mercari and Poshmark do not clutter my listing with ads and they don’t charge store and listing fees! Only when it sells.....

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by: wellspring This user has validated their user name.

Fri Jul 19 08:03:16 2019

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by: wellspring This user has validated their user name.

Fri Jul 19 08:04:44 2019

I wasn’t able to preview and edit my comment. It’s listing instead. Ina, Something isn’t working..,

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by: Windkissed This user has validated their user name.
Web Site

Fri Jul 19 08:21:22 2019

I agree its the shareholders who run ebay.  I have been thru many buy outs, mergers, etc.  I know its the bottom line and what the company makes in profits that run the sharesholders.  When a publicly traded company goes from small time business with a purpose to big stocks for the public their entire mission statement changes.  It is no longer about what the company stood for its all about putting money in shareholder's pockets.  You forget who got you started and feeds you.  Your original purpose disappears into infinity.

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by: epuise This user has validated their user name.

Fri Jul 19 09:54:38 2019

Years ago, I suggested eBay have an online class, like the driver discount, where you had to log in, it was timed, & there was a test at end... After you finish, a nice COUPON good toward SELLING FEES would be issued... REQUIRING this test to sell would walk the Seller thru ALL aspects, pitfalls, etc.... It is insulting for eBay to act like ANY body can be a Seller... Sure, anybody can SELL a thing, once, twice... But, just as not everyone can be a good BUSINESS person... Not everyone can be a good CEO... Only, in the Corp. world... if you F up... You leave a millionaire.

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by: Tinysaur This user has validated their user name.
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Fri Jul 19 10:05:03 2019

About once every other year I decide to try Ebay. I always shut it down within 5 sales because someone ALWAYS finds a way to defraud me. I'm an experienced seller on several platforms. None of them have a 20% fraud rate like ebay does.

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by: Modlcitizn This user has validated their user name.

Fri Jul 19 10:30:35 2019

I read that the latest stats are that eBay sales are down BUT their profits are up!  Need I say anything more?

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This user has validated their user name. by: toolguy

Fri Jul 19 10:38:27 2019

eBay LURED me in 1998

I was a total sales AMATEUR for sure.

21 years later I'm still CLUELESS ~ lol

But eBay still puts the food on the table in my house. . . .

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This user has validated their user name. by: David Steiner

Fri Jul 19 10:51:32 2019

@Wellspring - the issue with preview should be fine now. Let me know if you have further problems.

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