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Tue Apr 9 2019 22:48:50

Amazon Stealth Shipping Service Offers Seller Protection

By: Ina Steiner

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In February, we wrote about Amazon Shipping in which the marketplace acts as a shipping-carrier: it picks up packages (even off-Amazon orders) from merchants' locations and delivers them to customers. Research site TJI said Amazon is expanding the program, which it has yet to announce publicly and which remains invitation-only.

One seller told us they'd be concerned about using the service because, "Ever since they started outsourcing the local deliveries with those little trucks, I would say half of our purchases are late."

However, another EcommerceBytes reader told us that one of the value propositions of using Amazon Shipping, in addition to 7-days-a-week delivery, is seller protection: if there's a problem with delivery due to Amazon, merchants' seller ratings aren't impacted - and it offers one-click submissions for claims.

Last week, research site TJI (This.just.in) reported that Amazon has expanded the program. "We do not know how many sellers Amazon has invited, but Amazon does appear to have expanded the geographical reach of warehouses it will originate shipments from, as we are hearing that the system is now live for invited sellers shipping from the New York, Los Angeles, and Chicago vicinities."

Some readers had said in February that they were pleased to see competition enter the shipping-carrier market with the hope it would slow the ever-increasing costs of shipping. Others expressed concern about using it, including the potential for lost packages.

Offering seller protection might ease some of those concerns.



Comments (2) | Permalink

Readers Comments

Perminate Link for Amazon Stealth Shipping Service Offers Seller Protection   Amazon Stealth Shipping Service Offers Seller Protection

by: mcposty This user has validated their user name.

Wed Apr 10 11:39:40 2019

So why isn't this same seller protection on all carrier shipments? Amazon should know that it isn't a sellers fault if a package is a day late.

It looks like Amazon is just giving itself a pass to be a poor delivery service

Perminate Link for Amazon Stealth Shipping Service Offers Seller Protection   Amazon Stealth Shipping Service Offers Seller Protection

by: Chicago48 This user has validated their user name.

Thu Apr 11 01:29:17 2019

Makes sense for AMZ to do this.  It rules the world right now.



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