Sellers were alarmed when Etsy sent them an email on April 1st saying it had charged their credit card or bank accounts for fees that they said they did not owe the company. It turned out Etsy did not actually bill or charge sellers' accounts this
time, but it comes on the heels of an incident in February
when the company did
incorrectly take money from a subset of sellers' credit cards and bank accounts.
Billing and payment issues are sensitive topics for Etsy sellers as a result of some major glitches in the past, and they turned to the boards seeking answers.
One seller determined the emails were for amounts identical to her bills from October 2018. But one seller who reported getting an incorrect bill-payment notice said, "I haven't had an open shop in over 2 years!!"
"This has to be an April Fool's joke," one seller wrote. "I just got an email saying they charged $75.88 to my card but my bill was paid today and my payment account doesn't show this amount."
"Same thing happened to me," wrote another seller, who said their shop had been closed for a couple of months.
The head of payments at Etsy, Morgan Blake, posted the following announcement just after midnight:
"We're aware of a bill payment email that was sent in error to a small group of sellers in the last 12 hours. We can confirm that no sellers were incorrectly billed or charged.
"For affected sellers, we're sorry for the confusion this has caused. If you think you may have been affected, you can reference your monthly statements to see your accurate bill payment history.
"We'll also update affected sellers directly with this information."
You can find his announcement on this page
of the Etsy forums.