Etsy removed the custom order link from sellers' listings, some sellers have reported. "This is the second time Etsy has rearranged our listings, and it is affecting our sales by confusing the buyers," a reader wrote us.
One change most upsetting to the Etsy seller: "The "Request a Custom Order" tab has been removed from all listing pages and only appears on the home page. For the last couple of years Custom Orders have become a major part of our orders on Etsy. How does a customer know that they can request a custom item and how will they ever find the tab if it only appears on the home page?"
"You can have the Custom orders enabled under settings, to get the request a custom order on the shop hompage. But it also opens up the option on each listing to check the box "Buyers can request customisation", which is under the description box, before the section box on the edit listing page.
"That way, only some listings can show the custom option on the listing page, if some of your listings can't be customised."
The reader also described another problem: "the visual titles on the Listing have been shortened requiring the customer to click a down arrow to see the rest of the title."
Have you seen changes to your Etsy listing pages in the past few weeks? If so, have you found them helpful, neutral, harmful, or disruptive? Any tips on capitalizing on the changes?
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Having Trouble Finding Etsy Custom Order Link?
by: The End