|Wed Jan 16 2019 16:32:07|
Is eBay Honoring Its Seller Protection Promises?
By: Ina Steiner
eBay had notified sellers it wouldn't penalize them due to postal closures during key holiday dates, and last week, the company issued an update. We wondered how well eBay is adhering to its promise.
The issue is important, as incurring late-shipping defects can be harmful to sellers.
On December 21, 2018, eBay had advised sellers that Post Offices would be closed December 25 and January 1 and might have limited hours on December 24th. As a result, it announced the following:
- eBay does consider December 24 a shipping day.
- eBay does not consider December 25 and January 1 a shipping day. Sellers will not receive late shipments for these dates.
On January 10th, eBay reminded sellers
that it would automatically protect "Seller Performance" and said sellers' late shipment rate would not be impacted by limited shipping carrier services (USPS, FedEx, UPS) on December 24 and 31, 2018. "Any defects incurred will be removed and correctly reflected in your monthly seller evaluation."
Likewise, eBay also promised
to protect sellers' performance metrics for delays related to the December 5th national day of mourning for former President Bush when the USPS had very limited services. On December 28th, eBay told sellers it would remove late shipment metrics on their seller dashboard, writing: "These metrics will not be reflected in your January 20 seller evaluation and will have no impact on your seller performance."
Keep us posted on how eBay is handling these road bumps as you keep an eye on your seller evaluations. And have you run into any other issues relating to holiday shipping challenges?