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Fri Aug 3 2018 10:45:15

eBay Buyers Unable to Pay with PayPal

By: Ina Steiner

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Buyers are unable to checkout on eBay using PayPal, with reports starting yesterday evening and continuing this morning. For most items, PayPal is the only form of payment buyers can select. eBay's System Status board is showing all green, indicating it is unaware of any problems. 

(See update below for PayPal statement.)

Last night (Aug 2, 2018 10:27:02 PM), a buyer posted on the eBay boards, "Cannot check out on PP tonite. Will not process. Spinning and wont go through at checkout." Many users chimed in that they were having the same problem.

Readers have also reported the problem on Ecommerce EKG. "Have been trying to pay for a purchased eBay item for several hours using my PayPal account balance.  Keep getting message: Something went wrong. Please try to check out again."

Another problem reported on Ecommerce EKG that appears to be related: sellers having difficulty paying their eBay fees using PayPal:

"Unable to make payment for eBay fees using PayPal as payment method. Every time I try I get a page not responding error message."

The problem is especially concerning as it comes as eBay is testing its own payments system, and as eBay has acknowledged it has been plagued by technical issues it has deemed "unacceptable."

Please visit the Ecommerce EKG reports and give a thumbs up if you're also having this problem, and a thumbs down if you are not having any problems.

Update 8/3/18: PayPal provided the following statement in response to our request for information about the problem eBay buyers experienced:

"The issue was quickly identified and we worked with eBay to resolve the matter. We apologize for any inconvenience caused."




Comments (21) | Permalink

Readers Comments

Perminate Link for eBay Buyers Unable to Pay with PayPal   eBay Buyers Unable to Pay with PayPal

by: buffalochick This user has validated their user name.

Fri Aug 3 11:26:53 2018

I'm guessing that these buyers are trying to purchase from a seller that has opted into the new beta test that does NOT allow paypal as a form of payment.  Sellers were not told about this little gem of information prior to opting in, and are unable to opt out. Businesses will be crashing because of this. If it's rolled out by ebay and you cannot opt out, you know it's not good.  But not to allow paypal to pay seller fees?  Really? Never heard about that.  Those poor buyers, no clue of what is going on, will be leaving ebay for good, thinking it is another glitch. Glitches with payments will drive off buyers for good.  SOP for ebay these days.  Icy hill on their road to the bottom. So sad to see what this one great site has become.  

Perminate Link for eBay Buyers Unable to Pay with PayPal   eBay Buyers Unable to Pay with PayPal

by: drumnguy This user has validated their user name.

Fri Aug 3 11:47:12 2018

I bet it is a PayPal issue.  Last night, we tried to send money to another PayPal user and the web interface errored out.  We had to use the mobile app to complete the transaction.

Perminate Link for eBay Buyers Unable to Pay with PayPal   eBay Buyers Unable to Pay with PayPal

by: ebayout This user has validated their user name.

Fri Aug 3 12:02:12 2018

Perhaps diabolical....maybe PP is shoving it to ebay in dribs and drabs.

Perminate Link for eBay Buyers Unable to Pay with PayPal   eBay Buyers Unable to Pay with PayPal

by: Deacon Blues This user has validated their user name.

Fri Aug 3 12:09:34 2018

These "glitch-du-jour" issues appear to be a direct result of inadequate testing and problems with bug-tracking, change management, and quality assurance.
The staff cuts and lack of development experience in the C-Suite have taken their toll as corners are being cut and cut. We sellers have been paying the immediate price, but eventually, these issues will impact eBay's bottom line.

Perminate Link for eBay Buyers Unable to Pay with PayPal   eBay Buyers Unable to Pay with PayPal

This user has validated their user name. by: Marie

Fri Aug 3 12:33:41 2018

The beta testing of the Ebay's new payment process has not yet started.  I believe it starts sometime in September.

I had the problem as well when I was trying to purchase something a day or two ago.  I refreshed my screen and was able to complete the transaction.

Yet another glitch to add to the collection on Ebay that are affecting sales for many sellers.

Perminate Link for eBay Buyers Unable to Pay with PayPal   eBay Buyers Unable to Pay with PayPal

This user has validated their user name. by: iheartjacksparrow

Fri Aug 3 12:39:19 2018

I wonder if this is an intentional issue via PayPal that is payback for eBay kicking them to the curb.  

Perminate Link for eBay Buyers Unable to Pay with PayPal   eBay Buyers Unable to Pay with PayPal

by: pace306 This user has validated their user name.

Fri Aug 3 12:43:57 2018

If I had to guess ...... I would warn ALL sellers - that as eBays new payment scheme goes into effect ... the relationship between the 2 will get worse and worse (bad feelings all around).

That effects us all as most of us use Paypal on a daily basis.

Its gonna be the he said/she said thing until it all gets resolved.

I had issues paying for shipping (as a seller) but purchases as a buyer - but YMMV  (your milage may vary)

Perminate Link for eBay Buyers Unable to Pay with PayPal   eBay Buyers Unable to Pay with PayPal

by: sasikat9 This user has validated their user name.

Fri Aug 3 12:57:27 2018

Just go to AMAZON. No problems with check out this morning.

Perminate Link for eBay Buyers Unable to Pay with PayPal   eBay Buyers Unable to Pay with PayPal

This user has validated their user name. by: FidoMaster
Web Site

Fri Aug 3 15:01:54 2018

A couple thoughts…

• eBay is fortunate to have ECB’s timely reporting of this matter

• Instead of petulantly blocking @EcommerceBytes on Twitter, Bob Kupbens (@bob_k) should be sending the Steiners a huge thank-you and a comped thank-you dinner at Abe & Louie’s

• EBay support has no clue there is a problem➽ http://bit.ly/2O6pk4Q

• Who knows what eBay’s lost GMV and transaction take rate impact from this incident was

• For every incident reported on eBay’s community board and ECB’s EKG, there could have been tens of thousands of buyers that simply said “screw it” and abandoned the cart and went to Amazon or another platform

• At eBay open Mohan Patt declared eBay’s bugs and glitches are fixed. Pace recently shared a video with him stating, “Pretty much all issues are fixed. We’re working with sellers and some of them we have to manually yadda-yadda…”

• Wenig at eBay open stated he was “pissed” about all the glitches.

He then mentioned the ongoing view count glitch (which to the best of my knowledge hasn’t actually been completely remedied yet), one of the least significant of the dozens of “glitches”, bugs, and major site issues since late 2017.

Whether this was to offer up a sound bite where he acknowledges the issues while yet minimizing it at the same time by mentioning an annoying, but on balance a pretty insignificant issue, or simply showing how out-of-touch the guy is, is up for debate.

• Analysts didn’t probe Wenig about his prevalent chronic glitches and site issues during last quarter’s earnings call. It’s unlikely they’re going to go soft on him next time if this keeps up.

Wenig may have bought himself some time by demoting and defrocking Steve Fisher and ousting RJ Pittman and the rest of the teams impacted by the mass layoffs, but ultimately these problems are occurring on Wenig’s watch.

As CEO, Wenig is ultimately responsible for results and he needs to be held accountable for his poor leadership and decision making.

• For investors, this is a clarion-call red flag alarm that Wenig and team are ill-equipped to ensure the payments intermediation transition takes place smoothly.

Contingency plans and experts need to be brought in to guide this critical initiative. Importantly, there can’t be any more payment processing screw-ups on the current platform.

Lastly, Wenig needs to go. Hopefully the BOD and institutional investors are finally coming to grips with that reality.

Perminate Link for eBay Buyers Unable to Pay with PayPal   eBay Buyers Unable to Pay with PayPal

This user has validated their user name. by: toolguy

Fri Aug 3 20:29:24 2018

I had a customer that couldn't pay with Paypal yesterday.

He called me and asked where to send a money order.

I told him I would send the payment address in a eBay message.

eBay let the message go thru. . .

Perminate Link for eBay Buyers Unable to Pay with PayPal   eBay Buyers Unable to Pay with PayPal

by: Grady This user has validated their user name.

Fri Aug 3 23:13:43 2018

That is very interesting

Perminate Link for eBay Buyers Unable to Pay with PayPal   eBay Buyers Unable to Pay with PayPal

This user has validated their user name. by: FidoMaster
Web Site

Fri Aug 3 23:14:55 2018

Some "Back-of-the-napkin" math:

Without adjusting figures for Wenig's growth commitments (keeping sales for last quarter as a constant for simplicity), this glitch was likely an extremely costly one for both eBay and eBay's seller-customers (who pay the fees and LOST SALES due to this "glitch").

Timing could not be worse for Wenig as eBay is desperate to extract yet more seller revenue while eBay cannot afford buyer abandonment to competitors.

2Q GMV: ~$23.6 Billion
Daily GMV: ~$260 Million

Assumptions - PayPal glitch affected eBay across all platforms for 1/2 day for X% transactions (below):

1/3rd = ~$43.3 Million GMV loss
20% = ~$26 Million GMV loss
10% =  ~$13 Million GMV loss

Keep this in mind when Wenig misses performance targets yet again next quarter (while frollicking weekends in the Hamptons via San Jose on eBay's corporate jet with his special "secret-service" security detail).

Perminate Link for eBay Buyers Unable to Pay with PayPal   eBay Buyers Unable to Pay with PayPal

by: Grady This user has validated their user name.

Sat Aug 4 11:41:50 2018

Driving more buyers away. It's that simple.

Perminate Link for eBay Buyers Unable to Pay with PayPal   eBay Buyers Unable to Pay with PayPal

by: OnlyPollyPocket This user has validated their user name.

Sat Aug 4 12:22:22 2018

@fidomaster

"Instead of petulantly blocking @EcommerceBytes on Twitter, Bob Kupbens (@bob_k) should be sending the Steiners a huge thank-you and a comped thank-you dinner at Abe & Louie’s"

A GREAT BIG AMEN TO THAT!!

Perminate Link for eBay Buyers Unable to Pay with PayPal   eBay Buyers Unable to Pay with PayPal

by: OnlyPollyPocket This user has validated their user name.

Sat Aug 4 12:28:09 2018

I have said it before and I will say it again...I am SO sick of this statement: "We apologize for any inconvenience caused".  It is wearing REALLY thin with sellers.

As my husband use to say:  Easier to ask forgiveness than permission (or in ebay's case, to do it right)

Perminate Link for eBay Buyers Unable to Pay with PayPal   eBay Buyers Unable to Pay with PayPal

by: Bidderboy This user has validated their user name.

Sat Aug 4 19:19:27 2018

Just got this message from a winning bidder who has been trying to pay for his item since Tuesday - "Hello,
I’ve Tried paying for this item twice but keep getting an error message."
Absolutely shameful. eBay is broken.

Perminate Link for eBay Buyers Unable to Pay with PayPal   eBay Buyers Unable to Pay with PayPal

by: Silver Ice King This user has validated their user name.

Sun Aug 5 14:07:50 2018

• At eBay open Mohan Patt declared eBay’s bugs and glitches are fixed. Pace recently shared a video with him stating, “Pretty much all issues are fixed. We’re working with sellers and some of them we have to manually yadda-yadda…”

I also have a beautiful bridge for sale if you believe that load of manure.  Actually the issues are all fixed, at least as much as Ebay plans on fixing them.  They have no intentions of putting any more money into fixing their site as they only want to spend it on more changes that will break other things.  Eventually nothing will work on ebay and when Wenig goes to cash his paycheck it will bounce because Ebay has put the last seller out of business other than their Chinese partners and they do not pay enough to pay his weekly expense check.

Perminate Link for eBay Buyers Unable to Pay with PayPal   eBay Buyers Unable to Pay with PayPal

by: Tiffee Jasso This user has validated their user name.

Mon Aug 6 07:03:49 2018

I had that problem. I was trying to buy some shipping supplies, but Ebay would not let me pay with Paypal. I gave up and called Ebay. I have no idea what they did, but I was able to use Paypal again. This will hurt Holiday sales if they continue to block Paypal.  

Perminate Link for eBay Buyers Unable to Pay with PayPal   eBay Buyers Unable to Pay with PayPal

by: a_c_green This user has validated their user name.

Mon Aug 6 12:11:53 2018

@toolguy:
> I had a customer that couldn't pay with Paypal yesterday.
>
> He called me and asked where to send a money order.
>
> I told him I would send the payment address in a eBay message.
>
> eBay let the message go thru. . .

My first thought was, why didn't you just tell him your address while you had him on the phone? But aside from that, eBay is now giving you the buyer's email address post-sale, pre-payment, good for 45 days, so you are not limited to eBay messaging for communication once the sale or auction win has occurred.

Find the "View report" action for the sold item on your Orders page, and the email address is provided there along with the buyer's eBay address. After payment is received, their phone number shows up as well. (It appears that they hold back the buyer's phone number until payment is received, but they give you his email address right away.)

Perminate Link for eBay Buyers Unable to Pay with PayPal   eBay Buyers Unable to Pay with PayPal

by: a_c_green This user has validated their user name.

Mon Aug 6 12:14:16 2018

@Marie:
> The beta testing of the Ebay's new payment process has not
> yet started. I believe it starts sometime in September.

I was told September 1. That's a Saturday, so it will be interesting to see how many eBay email and voicemail accounts have melted down by Monday morning...

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