|Tue July 31 2018 16:00:48|
eBay Gets Bad Press over Fee Avoidance Policy
By: Ina Steiner
Two major newspapers wrote about eBay's policy of charging sellers commission fees even when they haven't sold an item - if they provide buyers with their contact information.
The Daily Mail
wrote, "Irate eBay user slugged with $65 fee even though he DIDN'T sell the item he listed - and you could also fall victim to the charge." The seller in question was listing a mattress and had accommodated would-be buyers by letting them come by and test out the mattress - but it was too soft for their tastes, and he eventually withdrew the listing. He said eBay charged him the commission anyway, even though he didn't succeed in selling the item.
According to the paper, eBay suggested relisting the item, which the seller didn't want to do, and eBay then told the seller, "I completely understand why you don't want to relist the item. Albert, we greatly appreciate your business in eBay at the same time we can't reverse the charge as the action taken was valid."
We wrote about the eBay policy in September
, noting eBay had changed its User Agreement to allow it to charge final value fees for listings in cases where sellers merely include their contact information or ask buyers for their contact information, even if the item remains unsold.
eBay also reserves the right to keep fees (including insertion fees) for listings it removes due to policy violations, as we reported in January
And it charges
40% higher commission fees to sellers who receive "too many" SNAD claims.
These types of stories give eBay a black eye, and it will be interesting if anyone decides to challenge the policies in court.