|Mon July 2 2018 10:15:10|
New Etsy Support Tools to Include Premium Phone Support
By: Ina Steiner
Etsy sent an email to some sellers with the subject line, "Get an exclusive preview of the new Etsy support tools."
Sign up for the opportunity to be part of our beta group this summer.
We're working on exciting new Etsy Help tools to give you a faster support experience. Sign up for an opportunity to test out our new live chat and premium phone support features.
More about the features:
- Phone support: With premium phone support, you'll have a direct line to an Etsy support representative who can answer your questions.
- Live chat: The new live chat feature in Shop Manager gives you fast access to members of our support team.
- Share feedback: As part of the beta group, you'll help inform and shape our new help tools. We'll reach out to get your feedback.
If you're selected, we'll contact you when the beta tools are available in your Shop Manager. Spots are limited, and we'll update you when they're available.
Etsy support representatives will be available seven days a week from 8am to 12am ET.
The reader who forwarded the email wrote: "Live Chat. Boy that is a blast from the past." Let us know what you think!