|Mon June 4 2018 15:44:38|
Sellers Report eBay Seller Hub Meltdown
By: Ina Steiner
Sellers report that eBay Seller Hub is down - one reader told us it was a "complete nightmare," and see this report on Ecommerce EKG
. Some sellers are finding a workaround to getting to the portal, saying Seller Hub is there, but you have to access it using a different method. The eBay System Status board
offers no indication of any technical issues today.
"Seller hub does work but you have to use your icon if you placed a shortcut to it. If you did not then you messed up. Seller Hub is there but you cannot get to it the same way you used right now."
"I was able to get my hub by hovering over MY EBAY and then clicking on "Selling,"" wrote another.
One seller noted another issue: "Not only is Seller Hub not working but listing views are vanishing anyone else have this problem?"
On EKG, a seller noted a slew of issues in response to the initial report about the Seller Hub issue:
"Happening to me too! Among the problems: buyers' e-mail addresses are no longer displaying - I cannot search my active/sold/unsold listings - sold items are displayed for only 60 days rather than 90 - there is no way to filter/display only listings in the "adult" category (I spent 2 hours on the phone a week ago to figure out how to do this after items were restricted to "adult" without justification) - clicking "My eBay" defaults to the deleted items list."
We've emailed Ryan Moore, Director, Corporate Communications at eBay and will update this post as we learn more - and please share your experience in the comments.