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Mon June 4 2018 15:44:38

Sellers Report eBay Seller Hub Meltdown

By: Ina Steiner

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Sellers report that eBay Seller Hub is down - one reader told us it was a "complete nightmare," and see this report on Ecommerce EKG. Some sellers are finding a workaround to getting to the portal, saying Seller Hub is there, but you have to access it using a different method. The eBay System Status board offers no indication of any technical issues today.

On DownDetector, sellers offered this advice:

"Seller hub does work but you have to use your icon if you placed a shortcut to it. If you did not then you messed up. Seller Hub is there but you cannot get to it the same way you used right now."

"I was able to get my hub by hovering over MY EBAY and then clicking on "Selling,"" wrote another.

One seller noted another issue: "Not only is Seller Hub not working but listing views are vanishing anyone else have this problem?"

On EKG, a seller noted a slew of issues in response to the initial report about the Seller Hub issue:

"Happening to me too! Among the problems: buyers' e-mail addresses are no longer displaying - I cannot search my active/sold/unsold listings - sold items are displayed for only 60 days rather than 90 - there is no way to filter/display only listings in the "adult" category (I spent 2 hours on the phone a week ago to figure out how to do this after items were restricted to "adult" without justification) - clicking "My eBay" defaults to the deleted items list."

We've emailed Ryan Moore, Director, Corporate Communications at eBay and will update this post as we learn more - and please share your experience in the comments.




Comments (28) | Permalink

Readers Comments

Perminate Link for Sellers Report eBay Seller Hub Meltdown   Sellers Report eBay Seller Hub Meltdown

by: RL15 This user has validated their user name.

Mon Jun 4 15:58:20 2018

what a wonderful "tech" company.

Perminate Link for Sellers Report eBay Seller Hub Meltdown   Sellers Report eBay Seller Hub Meltdown

by: pace306 This user has validated their user name.

Mon Jun 4 16:29:53 2018

But But But ... Bobby Cupcake said "its all about you" ... LMAO

Some tech company - no wonder the Q&A audio died!

The idiots in charge see the iceberg on the horizon - never mind stearing the boat AWAY from it ... hey drill small holes in the hull "to help smooth things out" ...

dopes!

Perminate Link for Sellers Report eBay Seller Hub Meltdown   Sellers Report eBay Seller Hub Meltdown

by: gramophone-georg This user has validated their user name.

Mon Jun 4 16:45:25 2018

The arrogant incompetence is just laughable. Wonder which one of the new happy-happy-joy-joy "features" broke it... maybe the sudden elimination of "see seller's other items" for store owners?

These people could ruin an anvil....

Perminate Link for Sellers Report eBay Seller Hub Meltdown   Sellers Report eBay Seller Hub Meltdown

by: TomH This user has validated their user name.

Mon Jun 4 16:45:47 2018

Going to most mature web sites I expect things to work properly and I am seldom disappointed.

Going to eBay I expect disaster of some sort every time. I am seldom disappointed.

Are we really sure it is not some US Government Agency running eBay?

Perminate Link for Sellers Report eBay Seller Hub Meltdown   Sellers Report eBay Seller Hub Meltdown

by: sasikat9 This user has validated their user name.

Mon Jun 4 17:29:45 2018

If your business partners aren't working as hard as you its not a partnership its a sinking ship.

Whats one more torpedo in a sinking ship.

Perminate Link for Sellers Report eBay Seller Hub Meltdown   Sellers Report eBay Seller Hub Meltdown

by: thriftyone This user has validated their user name.

Mon Jun 4 18:09:53 2018

destructive innovation....in progress....

Perminate Link for Sellers Report eBay Seller Hub Meltdown   Sellers Report eBay Seller Hub Meltdown

This user has validated their user name. by: Ming the Merciless

Mon Jun 4 19:17:07 2018

Resign now, Wenig.

Inexcusable MAJOR "glitches" everyday.

Ebafia is a lot more of a tech mess than it was when you came on board.

Devin Wenig embodies The Peter Principle whose tenure has been marked by the incompetent hiring the incompetent and then blaming their pandemic failures on sellers not wanting to adopt their profit killing strategies.

Resign now, Wenig.

Perminate Link for Sellers Report eBay Seller Hub Meltdown   Sellers Report eBay Seller Hub Meltdown

by: TomH This user has validated their user name.

Mon Jun 4 20:18:57 2018

@ Ming the Merciless

I totally agree.....

But, I sometimes feel that I'm very alone in blaming Pierre and the Board for the disaster that eBay has become over the last ??? ten years.

He, Pierre, had one good idea, auctions on the net, and actually blew that with mandatory stopping of auctions and not letting them run their natural course.

Then eBay became a public company, good for him, but became a cluster f... for most of us sellers, more and more, especially with the two latest Idiots In Charge.

Perminate Link for Sellers Report eBay Seller Hub Meltdown   Sellers Report eBay Seller Hub Meltdown

This user has validated their user name. by: Rexford

Mon Jun 4 20:39:53 2018

I just added Mercari to my ecommerce repertoire. You can indeed now list from desktop at Mercari.

amazon + ecrater + poshmark + etsy + mercari = stable site selling.

Perminate Link for Sellers Report eBay Seller Hub Meltdown   Sellers Report eBay Seller Hub Meltdown

This user has validated their user name. by: Rexford

Mon Jun 4 20:44:09 2018

You have to look back a ways to see the source of eBay's failure.

#1 The hiring of Meg Whitman who set the course of eBay's future

#2  The day eBay went public.

Then Donahoe........now Wenig.  10 years + downward spiral.  Every leader since and including  Whitman failed to see (or didn't want to see) what made eBay successful.

Perminate Link for Sellers Report eBay Seller Hub Meltdown   Sellers Report eBay Seller Hub Meltdown

This user has validated their user name. by: Ming the Merciless

Mon Jun 4 23:48:09 2018

@TomH

Pierre and the Board certainly bear a lot of responsibility for the chaotic venue ebafia has become.

Long time ecommercebytes readers will remember when Pierre staunchly defended The Ho's early destruction strategies by saying they would "save" ebafia.

As far as I know, Pierre has said nothing since publicly, and why should he.

He'll never need to worry about money, and his worldwode "charitable" activities seem to occupy more of his thoughts than ebafia.

Most BoDs are typically nothing more than friends and enablers of the CEO and in reality exercise little to no actual oversight. Some are even interlocking directorates.

The only two things that will cause Wenig to resign are pressure from Wall Street and a noisy and persistent stockholder rebellion.

Keep in mind, however, that rather than giving dividends to shareholders, ebafia buys back millions of shares annually to prop up the price and distribute to the most undeserving, corrupt management team in Silicon Valley.

Additionally the stock shares ebafia doesn't owned are largely owned by funds who don't want to rock the boat.

But Wenig is rapidly headed into spending-more-time-with-his-family territory, and it won't take many more failing quarterly reports before he's shown the door.

Hal Lawton saw the handwritten sphaghetti on the wall and protected his career by leaving.

It's also important to remember that every CEO has been followed by a worse CEO more skilled on lying, coercion, and theft than the previous one.

Perminate Link for Sellers Report eBay Seller Hub Meltdown   Sellers Report eBay Seller Hub Meltdown

by: Silver Ice King This user has validated their user name.

Tue Jun 5 02:36:31 2018

@Ming

That last sentence is what worries and scares me the most.  I think Wenig sees the writing on the wall also which is why he accepted the BOD position with GM.  It might also be why there is this sudden push to throw every idea or thought he had into action to either show that he was right - or to try to destroy the platform for all the sellers that did not blindly follow his leadership.

Either way, since the Shareholders meeting where the Q & A was intentionally blocked based on the fact that absolutely nobody is showing any parts of it, even Wall Street, Ebay has suddenly been throwing everything including the kitchen sink at the site and creating nothing but havoc for sellers and buyers alike.

Maybe he felt he was given some type of ultimatum during that session, but Ebay is suddenly rolling out changes that were never mentioned at all in record numbers and from what few comments there have been it is all intentional to make things simpler on the site.  

All I see is Ebay making it harder and harder for buyers and sellers to see the information they need to make an intelligent decision on a product before buying or selling it.  Ebay keeps giving sellers these price recommendations that most do not follow so now there is no way to verify a good pricing strategy except listen to EBay and what they tell you.  Buyers no longer can see the sizes or measurements without an additional 2-3 clicks, so they either just buy it knowing they can return it for free, or they leave the site and shop elsewhere.

I tried to buy some things today on Ebay because i could not find them elsewhere and even after making a deal with the seller, Ebays cart would not let me complete the deal in one swoop and payment, it had to be done in two.  If those items had been available anywhere else i would have just left the site and purchased them on Amazon or maybe even Chewy. It was an absolute joke trying to make this purchase and I really felt for the seller who did all they could to make everything as simple as possible.

Just the wrong time to be buying or selling on Ebay it appears.

Perminate Link for Sellers Report eBay Seller Hub Meltdown   Sellers Report eBay Seller Hub Meltdown

by: P.Dorf This user has validated their user name.

Tue Jun 5 05:04:58 2018

https://imgur.com/a/hUBtcQ5

Perminate Link for Sellers Report eBay Seller Hub Meltdown   Sellers Report eBay Seller Hub Meltdown

This user has validated their user name. by: Rexford

Tue Jun 5 06:06:36 2018

Ming says "The only two things that will cause Wenig to resign are pressure from Wall Street and a noisy and persistent stockholder rebellion. "

The Icahn effect.

Perminate Link for Sellers Report eBay Seller Hub Meltdown   Sellers Report eBay Seller Hub Meltdown

by: pace306 This user has validated their user name.

Tue Jun 5 09:38:44 2018

Seller Hub melted down because DW was running it on his C64's and they overheated.

Its hard to lie each quarter about your measly %6 growth (and have excuses why its ONLY %6)

Meanwhile over at Walmart,  the E-commerce sales for the company‚Äôs U.S. division rose 33 percent for the three months, ended April 27, aided by its expanding online grocery pickup business

Hmmmmmmm eBay 6-7, Walmart 33 .... what do you say NOW, Mr Cupcake?

Perminate Link for Sellers Report eBay Seller Hub Meltdown   Sellers Report eBay Seller Hub Meltdown

by: mcposty This user has validated their user name.

Tue Jun 5 12:32:39 2018

I'd advise against mecari. They will burn you bad with no recourse.

Perminate Link for Sellers Report eBay Seller Hub Meltdown   Sellers Report eBay Seller Hub Meltdown

This user has validated their user name. by: Rexford

Tue Jun 5 12:51:20 2018

mcposty, how so?  I do hear that they have strict guidelines.  

Perminate Link for Sellers Report eBay Seller Hub Meltdown   Sellers Report eBay Seller Hub Meltdown

by: Silver Ice King This user has validated their user name.

Wed Jun 6 15:05:12 2018

I just saw a post on the boards that getting to the Sellers Hub home page is still down.  That is 3 days now that their wonder program does not work correctly and the sellers have had to use a workaround, that they came up with of course because Ebay still does not acknowledge anything is wrong with the program on the Status Board.

I wonder how quickly a non Tech Company could have such an important feature up and running so their customers were not continually inconvenienced?

Yet Ebay is better than all the other Tech Sites out there?? Wow I wonder what Cutter was smoking that day.

Perminate Link for Sellers Report eBay Seller Hub Meltdown   Sellers Report eBay Seller Hub Meltdown

by: SANT1N1 This user has validated their user name.

Wed Jun 6 21:22:18 2018

Come on guys, entry level programmers have to start somewhere!

Perminate Link for Sellers Report eBay Seller Hub Meltdown   Sellers Report eBay Seller Hub Meltdown

by: Silver Ice King This user has validated their user name.

Wed Jun 6 21:52:34 2018

@SANT1N1

But do they have to hire all of them and not any with experience?  Evidently any that are worth their salt leave ASAP based on the results I keep seeing.

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