Another eBay seller promotion, another glitch. The company acknowledged and apologized for the "issue" in a follow-up email on Friday, but eBay customer service reps told at least one seller he was out of luck as a consequence of its own shortcomings.
In one version of the promotion, eBay encouraged sellers to list with the Best Offer and it promised a $20 Final Value Fee cap for items listed between June 1st and June 5th. On the eBay discussion boards, a seller asked for help from an eBay moderator because he was having trouble activating the promotion: "When I click on the accept offer button, I get "Unfortunately, this promotional offer is not available to you." (For some reason you must scroll to the bottom of the thread
and click on "Comments (1)" to read the comment left on Jun 1, 2018 6:19:28 PM.) No eBay moderator responded.
Another seller experienced the same glitch with a different version of the promotion - this one offered him 25% off FVFs for items listed during the promotion set to kick off on Friday. He told us he tried to activate the promotion on Wednesday, and again on Thursday, but got the same error message.
He had over 200 listings set to launch automatically on Friday morning through a third-party listing tool. After they launched, he received an email from eBay apologizing for the glitch and providing him with a link to activate the promotion.
"Three hours after all listings launched, I found this email, clicked to activate, and it was then successful," he said. "But, my auctions all launched before the "effective time" shown as when I accepted it." Here's the email he received, which included an apology:
Save 25% on Selling Fees
We apologize for the unexpected delay in activation you may have experienced that caused an error message to come up when you attempted to RSVP for the Final Value Fee Promotion. The issue has been resolved and you can now RSVP through the link below to save on selling fees for listings created by June 28th.
He called eBay customer service, but they refused to do anything about the 200-plus listings that launched prior to his receiving the email with the corrected activation link. "For THEIR mistake, they're going to screw me out of any rebates on those 2XX listings this month. Simply on a technicality, from a mistake THEY made," he wrote.
This is the latest in a string of glitches to hit promotions designed to encourage sellers to list (and buyers to buy). The most spectacular was one eBay ran last month in concert with third-party firm Webinterpret. The glitch resulted in eBay creating thousands of duplicate listings in sellers' accounts when they clicked to learn more about the promotion. eBay apologized
for that "technical error" too.