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Sat June 2 2018 21:47:02

OMG Another eBay Promotion Glitch

By: Ina Steiner

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Another eBay seller promotion, another glitch. The company acknowledged and apologized for the "issue" in a follow-up email on Friday, but eBay customer service reps told at least one seller he was out of luck as a consequence of its own shortcomings.  

In one version of the promotion, eBay encouraged sellers to list with the Best Offer and it promised a $20 Final Value Fee cap for items listed between June 1st and June 5th. On the eBay discussion boards, a seller asked for help from an eBay moderator because he was having trouble activating the promotion: "When I click on the accept offer button, I get "Unfortunately, this promotional offer is not available to you." (For some reason you must scroll to the bottom of the thread and click on "Comments (1)" to read the comment left on Jun 1, 2018 6:19:28 PM.) No eBay moderator responded.

Another seller experienced the same glitch with a different version of the promotion - this one offered him 25% off FVFs for items listed during the promotion set to kick off on Friday. He told us he tried to activate the promotion on Wednesday, and again on Thursday, but got the same error message. 

He had over 200 listings set to launch automatically on Friday morning through a third-party listing tool. After they launched, he received an email from eBay apologizing for the glitch and providing him with a link to activate the promotion. 

"Three hours after all listings launched, I found this email, clicked to activate, and it was then successful," he said. "But, my auctions all launched before the "effective time" shown as when I accepted it." Here's the email he received, which included an apology: 

Save 25% on Selling Fees
We apologize for the unexpected delay in activation you may have experienced that caused an error message to come up when you attempted to RSVP for the Final Value Fee Promotion. The issue has been resolved and you can now RSVP through the link below to save on selling fees for listings created by June 28th.

He called eBay customer service, but they refused to do anything about the 200-plus listings that launched prior to his receiving the email with the corrected activation link. "For THEIR mistake, they're going to screw me out of any rebates on those 2XX listings this month. Simply on a technicality, from a mistake THEY made," he wrote.

This is the latest in a string of glitches to hit promotions designed to encourage sellers to list (and buyers to buy). The most spectacular was one eBay ran last month in concert with third-party firm Webinterpret. The glitch resulted in eBay creating thousands of duplicate listings in sellers' accounts when they clicked to learn more about the promotion. eBay apologized for that "technical error" too.




Comments (25) | Permalink

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This user has validated their user name. by: iheartjacksparrow

Sat Jun 2 22:51:12 2018

I'm beginning to think that eBay doesn't care if anything works the way it's supposed to. If they offer a promotion, and a seller gets charged when he's not supposed to, it's too bad, so sad. Calling it a "glitch" can only go so far when everything they do ends up with an issue.  

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by: ebayout This user has validated their user name.

Sat Jun 2 23:05:41 2018

I was pretty stoked waiting on the 1st quarter results.
I got half a bucket.
Given the stock is flatlining, stock activity has not met the daily average for 3 weeks running, glitches are still rampant that affect sales and seller attitudes, the audio blackout of the stockholder meeting q&a, and at least one analyst has given it a $26 current value...
yeah...I'm still stoked waiting on the 2nd quarter.
4 weeks to go...the coupon blitz should be imminent.

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by: Silver Ice King This user has validated their user name.

Sun Jun 3 02:04:28 2018

I truthfully think they are rushing trying to meet their 2nd quarter numbers and are not checking anything that is being put into play.  They no longer care as they are absolutely desperate.  Look how bad it looked for Ebay to lose the audio during the Q & A portion of the shareholders meeting.  I am sure it was planned but they wanted to make sure everybody heard Wenigs set speech where it was all polished and ready, but did not want anybody who was not on the premises to hear anything that was said in response to a question that was not prepared for.  I am sure Wenig made a fool of himself as he is not quick on his feet except to start throwing out all of his newest Weasel Speak buzz words.  But if he spoke English I would bet the kitchen sink he was a disaster.  But Ebay didn't care how that looked to the world or Wall Street as it would have been worse if they heard him speaking.

Ebay is in absolute desperation mode and are throwing everything at the wall to see what sticks.  Not much is sticking and when it does, all it does is make them look like even bigger idiots.

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by: Snapped This user has validated their user name.

Sun Jun 3 05:10:21 2018

eBay is the tractor trailer drver that, asleep at the wheel (again), has mowed down another seller pedestrian in a crosswalk.  

The seller was right.  And for trusting the teamster, is now dead right.

Make sure that rig stops first, before committing to a whole stride off the curb, even when you got the light.  eBay kinda suks at their vehicle maintenance and driver training.  

Pity that you should need to, but test the activation on one listing first.  It will reduce the cost of their apathetc dishonesty to you.

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by: pace306 This user has validated their user name.

Sun Jun 3 09:15:59 2018

Ho hum .. another day, another eBay glitch.

What DOS Dumb Dumb Devin and the Cupcake actually do at work (besides eat and make speeches?)

Whos running "the ship"?

All that happens is "hey lets run some other stupdi "promo, who cares what it is or if it works"? "Oh and if it doesnt work and anyone asks ... its just a glitch"

How dumb do they think people are?

They know EXACTLY how to make things work when they want to aka the Bose Promo on the front page that make 1700 sales - TRUST me - that works ....

Since the rest on site are no beloveds ... who cares what happens, right?

Im not suprised - and neither should you be

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This user has validated their user name. by: Ric

Sun Jun 3 11:06:55 2018

Plain and simple this is a bait and switch tactic employed by eBay to encourage listings but deny the reward to sellers.

If eBay was an honest and ethical company, they would afford sellers like the OP  the promotion their invitation promised.

Instead, the desperate and ethically challenged company sends out a promotional invitation with a glitch by design built in, and then smugly refuses to honor the promotion offer.

Sellers continue to do business with eBay at their own financial and mental health peril.

If only eBay put as much effort into genuinely helping sellers grow as they do creating these anti seller schemes, the company might be thriving instead of having to rely on deceptive tactics to generate additional revenue and satisfy their Wall Street masters.

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by: gramophone-georg This user has validated their user name.

Sun Jun 3 17:18:04 2018

Ric- if eBay was an honest and ethical company, they wouldn't be eBay.

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by: dans parts This user has validated their user name.

Sun Jun 3 20:18:53 2018

@Snapped -

I am Seller that Ina referenced on the 25% off FVF's promotion.

Since this was essentially a "rebate", this didn't cost me anything up-front.  Unlike the WebInterpret debacle could have.

So, I'm technically not out any money, but I could have saved some money.  To-may-to, to-mah-to.

@Ric -

After trying the Activation link twice over 2 days and getting the error message, I just left it alone, thinking it probably would never work, and I just didn't have time to waste talking to their idiots at CS.

After my 3rd party launched the batch of 224 auctions beginning 5am June 1, with last one launching 8:44am, I noticed the email from eBay with their "apology" an hour and a half later, and the link again.  This time when I tried it, it worked.

However, since the "effective time" I accepted the invitation was 10:07am, and my auctions finished listing at 8:44am, they were outside of the window.

When I then DID call CS, the first one I talked to couldn't do anything but repeat her script.  I got her to have a supervisor call me back, and she admitted that she wouldn't do anything.  Her reason was that I didn't call them in the intervening time (between the 2nd failure on May 31 and before launching items on June 1), that she WOULDN'T do anything.  Notice I use the word "wouldn't" and not "couldn't".  It was very obvious from her attitude that they had shifted the blame onto me for failing to make a phone call after discovering their glitch.

I just love being spat upon...

 

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by: Grady This user has validated their user name.

Sun Jun 3 22:12:28 2018

Why are you people still trying to use Ebay?
How many kicks to the head does it take?

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by: pace306 This user has validated their user name.

Sun Jun 3 23:15:09 2018

Grady - because despite all of this (or maybe INSPITE) of all of this .. eBay does get traffic - lots.

Go look at that BOSE earbuds they sell off the front page - almost 3000 sold (@ $80 each). On my calculator - thats almost a quarter of a million dollars in sales -  ANY of us would love that kinda of business.

So we complain, over and over again - sometimes to make ourselves feel better (misery loves company), but mostly in the VAIN HOPE that eBay will one day actaully stop lying, cheating and stealing - and "come back" to its customers.

Yes - you have a better chance of getting hit by lightening 2x (standing in 1 spot) - but some hope is better then none (ask people who play the lottery).

There is traffic on eBay, question is - where does it go, who gets it, why dont we all "get some of it", why does eBay lie about equal treatment when its obvious that it doesnt exist, why are there 1000s of stories of sellers being ripped off on youtube .... the list goes on and on.

thats sorta why ... :)

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by: dans parts This user has validated their user name.

Sun Jun 3 23:36:59 2018

@Grady -

And some of us have NO CHOICE but to continue.

Some of us have items that simply are not sellable on another platform - other sites do not offer a category for my items.  The couple that do, simply have no traffic whatsoever.  I've got about 200 items on one other site, and I've sold exactly 2 items in well over 2 years.  Waste of time.

In my case, if I had my own website, I'd be losing gobs of money because I couldn't run auctions to generate people bidding against each other to drive up the sale price.

Case in point.  I had one item several years ago (with a total of 8 in stock).  I priced it at $9.99 to start.  Final sale price was over $200 for the first one.  By the time I got done selling all 8, most were very close to that $200 mark, and still starting them out at $9.99.

So, price them at $9.99 on my website and sell them all for $80 to one buyer who would take them all at once, or suffer with eBay and get $1600, less fees.

Yes, part of the problem was that I didn't do my homework well enough to ascertain value/rarity in the beginning (no one's perfect!), but...  

Perminate Link for OMG Another eBay Promotion Glitch   OMG Another eBay Promotion Glitch

by: Paul W This user has validated their user name.

Mon Jun 4 01:13:26 2018

The webinterpret promotion turned out to be a good thing for me, even though I accidentally opted in.  I got scores of sales on other eBay sites that I would not have got otherwise.  And those duplicate listings, one on each of the 6 foreign sites were all synced so there were no out of stock problems--when one sold all the listings dropped in quantity by one.  

I am hopeful some of those foreign buyers that I never had before will come over to the US site for future purchases.  If they click on a link to my store from one of the items they bought it will bring them to my store on the US site since it does not exist on any other site.  

All the foreign listings were 30-day listings so they will not relist.  When they all end, my participation in the promotion ends with no action required on my part since I will have no active listings on the other sites.  

Was it a glitch?  Yes, but it worked out well for me.  I depend on repeat buyers and now I have dozens of potential new repeat buyers

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by: Chicago48 This user has validated their user name.

Mon Jun 4 07:21:04 2018

The problem is the promotions.  It's to entice and incentivize the seller to list more & sell more, but those promos are getting fancier and more complicated.  Sometimes I just ignore them.  For example, 10% discount for listing in collectibles....or for sports equipment....whoever is in charge of seller Promotions needs to be fired.  The promotions for the most part are stupid and irrelevant and not used.

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by: Chicago48 This user has validated their user name.

Mon Jun 4 07:23:09 2018

@Grady, trust me we are using Ebay, Amz, Bonz, Posh, all of them.  Most of my sales come from AMZ and Ebay.  Practically nothing sells on Posh and Bonz is just a placeholder for me....no sales.  I also go to flea markets and consignments to move inventory.  One day I'm going to close up shop....I only have about 200 inventory and it's taking up all the space in my closet.  I could use the space.

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by: corpuschristi1956 This user has validated their user name.

Mon Jun 4 07:47:17 2018

it is quite amazing how they change everything up just after they start to make some headway. Change is ok when it is necessary but if it ain't broke don't fix it, Wenig!

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by: geoffreymason This user has validated their user name.

Mon Jun 4 08:09:20 2018

Grady: I remain with ebay because the other sites do not offer the categories that I need and lack trafic besides. Maybe for ''general merchandise'', Bonanza and eCrater are a good fit. Not for my specialty niche. My goal is not simply to be an online seller, but to offer unusual pieces to those ''in the know''. With the deterioration of ebay, I have become a hobbyist rather than an entrepreneur -- but I've got to move this inventory before I throw in the towel. Your sniping and calling into question the perspicacity of others does no good whatever.

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by: a_c_green This user has validated their user name.

Mon Jun 4 10:53:42 2018

> On the eBay discussion boards, a seller asked for help from
> an eBay moderator because he was having trouble activating
> the promotion: "When I click on the accept offer button,
> I get "Unfortunately, this promotional offer is not available
> to you." (For some reason you must scroll to the bottom
> of the thread and click on "Comments (1)" to read the comment
> left on Jun 1, 2018 6:19:28 PM.) No eBay moderator responded.

Just to address this point: That seller was posting a followup comment to a discussion thread from last April, and although he was replying to the eBay contact (Trinton), he did not actually ping him in the message with the "@´╗┐trinton@ebay" identifier that will trigger a heads-up to the contact to come and take a look. It's unlikely that Trinton is going to notice that followup question on his own.

I would suggest that the seller post his own question in a new thread to get some new responses.

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by: pace306 This user has validated their user name.

Mon Jun 4 11:02:30 2018

Personally, I dont hate eBay ...

I hate what its become.
I hate the people who run it.
I despise the lies people like Griff and the Cupcake spout
I shudder when eBay uses its TOS to hurt people for no reason other then they can
I cry for sellers who eBay steals from - either direct OR by proxy
I miss the days when I sold %80-90 of what I listed in 1-2 days
I miss the days when VERO did its job and didnt harass sellers because they were paid to so by manufacturers

eBay (for me) too turned me from a 40k a month business to a 5k a month hobbiest (who had to go back to a 9-5 to pay the bills) - THAT is really what I hate eBay for  .... and Ive been a seller since 1998 and have %100 for 5+ yrs .....  

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This user has validated their user name. by: iheartjacksparrow

Mon Jun 4 12:07:32 2018

pace306 writes: "Personally, I dont hate eBay ..."

You post sums up how I feel about eBay. If they would get rid of leaders who don't have a clue; go back to being a level playing field for buyers AND sellers; take swift action on scammers; understand that the sellers are their customers; stop rolling blackouts and throttling; clean up all the glitches and non-working functions; and show all listings 24/7/365, I would certainly be back selling there.

But as it currently stands, eBay only seems to care about how much they can squeeze out of sellers while providing a sub-par environment for people who are trying to run serious businesses.  

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by: Grady This user has validated their user name.

Mon Jun 4 17:48:42 2018

@geoffreymason
I regret to discover that you find my question a slam, as that was not what I intended. I merely find it odd to find that people are posting here how much they hate the Ebay experience, how little faith they have in the venue's chances of ever improving, yet most continue to list there. That falls well beyond reason to, me at least. I find such a relationship to remind me of a severely abused wife who won't leave an abusive husband.

"He loves me, it will get better soon".  

Is that what people say to themselves as they continue to list, drive back and forth to the Postmaster, and process their refunds, disputes and returns? It's an odd society....  

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