eBay announced in February it was bringing a new design to eBay Stores in May. But as it began transitioning Stores in recent days - with no reminder that we could see - questions began popping up about some of the changes. And some sellers who reached out to the company with questions said eBay customer service reps were unfamiliar with the changes.
Two major complaints: ads for competing sellers are appearing on sellers' Stores, and the new function that allows shoppers to search a store is baffling - and it actually disadvantages Store owners.
"How long do you think it would take Home Depot to react if Lowe's hung a banner in front of Home Depot," a seller wrote in this thread
. "This is now what is happening when customers request to "search this store."
Another seller pointed out, "Not only are ads displaying, once you do one search and delete the search box to enter a new search or delete to correct a spelling error the box switches from the store search box to an eBay search box."
We tried it - we searched the seller's eBay Store - and when we then did another search, it brought back results from all of eBay instead of just listings from that seller's Store. That's astonishing given the monthly subscription fees sellers pay to have a Store.
Another problem reported: in this thread
on the eBay boards, a seller said they searched their Store for adult vitamins they had listed, and, they wrote, "I was shocked to see "Adult" sex toys and **bleep** from Chinese sellers looking like they were in my store."
eBay didn't post any message on its announcement board to remind sellers it had begun rolling out the new experience. On this page
, which we found through the Spring Seller Update announcement from February, it shared some key information, some of which we've pasted below:
- The majority of sellers' Stores will be updated automatically starting in May 2018. If you use custom pages or have HTML in your Store, you will be able to move to the new experience at the same time or we will move you to the new experience at a later date.
- The changes to the Store experience are permanent and it will not be possible to revert back to the older experience. You will retain the ability to customize the Store name and graphics such as logo and billboard. It will also be possible to customize the Store modules later in 2018.
- Your Store URL will change, however, we'll automatically redirect from your existing Store URL to the new URL, so no action is required by you. We encourage you to use the new URL format when linking to your Store going forward.
- Sellers who have custom pages will be moved to the new experience later in the year.
- Sellers with fully custom storefronts will be moved to the new Store experience in 2019.
Let us know what you're seeing and what you think of the new experience.