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Mon May 21 2018 23:07:55

Sellers Thrown by Changes to eBay Stores

By: Ina Steiner

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eBay announced in February it was bringing a new design to eBay Stores in May. But as it began transitioning Stores in recent days - with no reminder that we could see - questions began popping up about some of the changes. And some sellers who reached out to the company with questions said eBay customer service reps were unfamiliar with the changes.

Two major complaints: ads for competing sellers are appearing on sellers' Stores, and the new function that allows shoppers to search a store is baffling - and it actually disadvantages Store owners.

"How long do you think it would take Home Depot to react if Lowe's hung a banner in front of Home Depot," a seller wrote in this thread. "This is now what is happening when customers request to "search this store."

Another seller pointed out, "Not only are ads displaying, once you do one search and delete the search box to enter a new search or delete to correct a spelling error the box switches from the store search box to an eBay search box."

We tried it - we searched the seller's eBay Store - and when we then did another search, it brought back results from all of eBay instead of just listings from that seller's Store. That's astonishing given the monthly subscription fees sellers pay to have a Store.

Another problem reported: in this thread on the eBay boards, a seller said they searched their Store for adult vitamins they had listed, and, they wrote, "I was shocked to see "Adult" sex toys and **bleep** from Chinese sellers looking like they were in my store."

eBay didn't post any message on its announcement board to remind sellers it had begun rolling out the new experience. On this page, which we found through the Spring Seller Update announcement from February, it shared some key information, some of which we've pasted below:

- The majority of sellers' Stores will be updated automatically starting in May 2018. If you use custom pages or have HTML in your Store, you will be able to move to the new experience at the same time or we will move you to the new experience at a later date.

- The changes to the Store experience are permanent and it will not be possible to revert back to the older experience. You will retain the ability to customize the Store name and graphics such as logo and billboard. It will also be possible to customize the Store modules later in 2018.

- Your Store URL will change, however, we'll automatically redirect from your existing Store URL to the new URL, so no action is required by you. We encourage you to use the new URL format when linking to your Store going forward.

- Sellers who have custom pages will be moved to the new experience later in the year.

- Sellers with fully custom storefronts will be moved to the new Store experience in 2019.

Let us know what you're seeing and what you think of the new experience.



Comments (22) | Permalink

Readers Comments

Perminate Link for Sellers Thrown by Changes to eBay Stores   Sellers Thrown by Changes to eBay Stores

This user has validated their user name. by: Bill

Tue May 22 00:40:17 2018

I have never had a custom store front, fancy HTML or CSS since it has been the same basic store design that I picked years ago and as of this date it still does not have HTTPS.
What are these goons doing?

Perminate Link for Sellers Thrown by Changes to eBay Stores   Sellers Thrown by Changes to eBay Stores

This user has validated their user name. by: FidoMaster

Tue May 22 00:58:17 2018

Regarding eBay’s poor functional and design choices regarding promotions and stores…

1) Promotion’s don’t show up in search results to entice buyers (Buy one, get one at X% off)
2) Promotions have (again) been moved back to the _bottom_ of listings where they serve little purpose
3) Inexplicably, seller promotions don’t appear at all on a seller’s store page (!?)

Out of all the chicanery eBay has been up to with glitchy promos, search manipulation games, driving buyers off of listings with 3rd party ads, TRP badge and seller marginalization, etc…

…the decision to not have promotions clearly and prominently displayed at the top of a seller’s store page is inexcusable.

Cross post to other platforms.

Make plans to protect your side income or business as Wenig runs this place into the dirt.

Perminate Link for Sellers Thrown by Changes to eBay Stores   Sellers Thrown by Changes to eBay Stores

by: AlexF This user has validated their user name.
Web Site

Tue May 22 02:32:59 2018

With all those issues it seems like the right thing to do will be to revert to the old eBay look and use a custom design/template to make it look better. (eBay announced that they will allow sellers to keep custom designed store for 1-2 years).
I wrote a blog post describing the benefits of doing this process:
https://3dsellers.com/blog/ebay-will-stop-supporting-custo
m-designs-for-stores-but-now-is-the-perfect-time-to-design-your-ebay-store/

Perminate Link for Sellers Thrown by Changes to eBay Stores   Sellers Thrown by Changes to eBay Stores

This user has validated their user name. by: Rexford

Tue May 22 06:33:10 2018

The clusterfug continues.

No one mentioned disappearing inventory.  Lately, I've seen items disappearing from my inventory more than usual.  Poof!  Gone!  Vanished!   And it does not appear in unsolds so that I can catch it.

Perminate Link for Sellers Thrown by Changes to eBay Stores   Sellers Thrown by Changes to eBay Stores

by: geoffreymason This user has validated their user name.

Tue May 22 08:26:40 2018

Rexford: Yes, I have had inventory disappear. As well, I have had merchandise that sold YEARS ago mysteriously reappear in my active listings.

Perminate Link for Sellers Thrown by Changes to eBay Stores   Sellers Thrown by Changes to eBay Stores

This user has validated their user name. by: RKTOYS

Tue May 22 09:36:34 2018

What's the point of a store again?  No customizability, no private search, no useful promotions, no savings at the lower end...

Perminate Link for Sellers Thrown by Changes to eBay Stores   Sellers Thrown by Changes to eBay Stores

by: pace306 This user has validated their user name.

Tue May 22 09:39:42 2018

RK - gr8 point!

The value of a store no longer exists.

Perminate Link for Sellers Thrown by Changes to eBay Stores   Sellers Thrown by Changes to eBay Stores

by: lessthanthreerecords This user has validated their user name.
Web Site

Tue May 22 09:50:17 2018

I see a slightly different layout on my store, but thankfully, don't seem to be encountering the issues that other sellers have reported (at least not yet).  However, I am noticing something that was not reported.  When I search my store, I get a list of items (they are all my items), but at the bottom, it says ''# items found from eBay international sellers''.  Most of my items appear above that, but one or two appear below, apparently indicating that I'm shipping a small portion of my items from another country.  I clicked one of these items to verify where it said I was located, and it correctly showed ''Item location: Hatfield, Pennsylvania, United States''.  So why are some items showing as being from international sellers when they are ALL shipping from the SAME place by the SAME seller?!

Perminate Link for Sellers Thrown by Changes to eBay Stores   Sellers Thrown by Changes to eBay Stores

by: maxmad This user has validated their user name.

Tue May 22 10:28:51 2018

Too funny, who in their right mind would pay for an ebay store, what a total joke and not to mention a waste of money,

We terminated all our stores a few years ago,  

Perminate Link for Sellers Thrown by Changes to eBay Stores   Sellers Thrown by Changes to eBay Stores

by: Flying Childers This user has validated their user name.

Tue May 22 11:40:10 2018

And I thought Etsy was bad!

Perminate Link for Sellers Thrown by Changes to eBay Stores   Sellers Thrown by Changes to eBay Stores

by: Chicago48 This user has validated their user name.

Tue May 22 11:54:47 2018

"Two major complaints: ads for competing sellers are appearing on sellers' Stores, and the new function that allows shoppers to search a store is baffling - and it actually disadvantages Store owners.
"How long do you think it would take Home Depot to react if Lowe's hung a banner in front of Home Depot," a seller wrote in this thread. "This is now what is happening when customers request to "search this store."

1) Does AMZ do this  to the Pro shop owners?
2)  I want to open a basic store for 4.95/month but scared to do because of all these nonsense changes.

Perminate Link for Sellers Thrown by Changes to eBay Stores   Sellers Thrown by Changes to eBay Stores

by: Whatever This user has validated their user name.

Tue May 22 12:25:52 2018

"it had begun rolling out the new experience"

yes it's quite the experience isn't it?

how do you think the buyers feel?

couldn't possibly have anything to do with -0- sales days upon days would it?

don't all of you already sell on some other kind of site now?

I don't list ANYTHING anymore on ebay that isn't immediately mirrored elsewhere so that when the final nail hits the coffin my hard work isn't lost forever.

riiculous

and ebay just thought we'd drink the koolaide forever.

Perminate Link for Sellers Thrown by Changes to eBay Stores   Sellers Thrown by Changes to eBay Stores

by: I Must be Crazy This user has validated their user name.

Tue May 22 13:12:40 2018

Per another note from eBay, competing listings and redirects are now part of the user agreement to take effect June 21.

How nice for me to pay for the right to attract buyers to my items, only to have them see someone else's listings. The ONLY benefits that I can see of having a store is the number listings that are included and the ability to put it on vacation. Beyond that it's useless.

Perminate Link for Sellers Thrown by Changes to eBay Stores   Sellers Thrown by Changes to eBay Stores

by: Windkissed This user has validated their user name.
Web Site

Tue May 22 15:31:41 2018

If we have new URL's we need to be notified of that fact and what it is because I do my own advertising and directing others to my store on social media.

Perminate Link for Sellers Thrown by Changes to eBay Stores   Sellers Thrown by Changes to eBay Stores

This user has validated their user name. by: Ric

Tue May 22 19:56:38 2018

From the revised eBay User Agreement:

“Seller fees don’t purchase exclusive rights to item exposure on eBay, whether on a web page, mobile app, or otherwise. We may, in our sole discretion and without consent from, or payment, fee reduction, or other credit to, sellers, display third-party advertisements (including links and references thereto) or other content in any part of our Services.”

In other words, eBay is telling sellers that you will pay to place listings and when they choose not to show them to potential buyers, you have zero recourse.

If you are still selling on eBay after reading this, you do so at your own financial peril.

eBay has officially become a zero sum game for sellers.

Perminate Link for Sellers Thrown by Changes to eBay Stores   Sellers Thrown by Changes to eBay Stores

This user has validated their user name. by: FidoMaster

Tue May 22 23:12:44 2018

''In other words, eBay is telling sellers that you will pay to place listings and when they choose not to show them to potential buyers, you have zero recourse.''

Not only are sellers paying for listings that eBay chooses not to show, but when they _do_ show them buyers will be assailed with 3rd-party PLAs enticing buyers to click pulling the buyer out of ebay (and the seller's listing) onto some other retailer or platform.

Perminate Link for Sellers Thrown by Changes to eBay Stores   Sellers Thrown by Changes to eBay Stores

by: Silver Ice King This user has validated their user name.

Wed May 23 11:33:47 2018

The only advantage to having a store is the number of listings that you get with it, especially since Ebay changed the listing fee to $.35 each.  Other than that I never really worried about the store because I had to many customers tell me they could only find 4 (the displayed items) of my listings in the store to many times, when in fact I had almost 1000.

Perminate Link for Sellers Thrown by Changes to eBay Stores   Sellers Thrown by Changes to eBay Stores

by: buffalochick This user has validated their user name.

Wed May 23 15:07:29 2018

and now they had added that once you list an item in your store, you CANNOT change the price or include it in a sale/promo for at least 14 days.  EXCEPT, that they sent out emails to a number of sellers to tell them that they are exempt from this policy.  Right?  So only "special" sellers don't have to abide by the rules?  So we are paying for the ability to use markdown mgr, but we can't really use it?  No one is answering those questions.  Busy dreaming up some weasel worded answer.  Just wow is all I can say.  Cannot wait for this company to go up in flames.  Will personally stop the fire trucks.

Perminate Link for Sellers Thrown by Changes to eBay Stores   Sellers Thrown by Changes to eBay Stores

This user has validated their user name. by: LasVagueness

Wed May 23 23:40:22 2018

There is a popular meme circulating on Twitter and Facebook. The meme features a boyfriend and girlfriend walking down the street. The boyfriend turns to look at an attractive woman while the girlfriend glares at him. An eBay adaptation would feature the boyfriend ('venue') and the girlfriend (small sellers). The beautiful woman would be Amazon.  

Perminate Link for Sellers Thrown by Changes to eBay Stores   Sellers Thrown by Changes to eBay Stores

by: Snapped This user has validated their user name.

Thu May 24 10:54:25 2018

"popular meme circulating.."

FIFTY SHADES OF GREEN
"Why your squad all say the safe-word is 'NARU'"

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