We need a scorecard to keep track of the issues that have been plaguing eBay promotions recently. Here's what we're hearing from sellers (and buyers) about the latest issues. (We'll provide an update on the major eBay - WebInterpret snafu in a separate post.)
Read the Fine Print or Promotions Could Prove Costly
A reader wrote today to say she received an invitation to a seller promotion on Friday, activated it, and on Saturday listed several items. "In the past, I understood that new listings that satisfied the promo were "charged" against the number of promo listings and the monthly listings available would be "charged” last."
But, she said, the items she listed came off her monthly allotment instead of the promo allotment.
"As of this writing I have none of my monthly free listings available and all of my promo listings. In the process of listing another item and I see a listing charge on the bottom of the listing page."
When she called eBay, a rep told her to go ahead and list, as the credits would come through. "I wish I could truly believe him," she wrote. "Just wondering if anyone else had this issue with recent promos."
It could be related to a promotion that had some unusual conditions - many sellers seem to have missed the fact that a promotion for 100 free fixed-price listings required them to use Best Match on a 30-day duration listing - sellers in this thread said the promotion didn't clearly state the conditions and were buried in the Terms
Lest you judge sellers too harshly, some noted that eBay reps couldn't provide them with the correct solution, and as is the case with the reader above, may have given out incorrect information that could prove costly to sellers.
Invitations Received after Promo Ended
A reader sent us a promotion she had received a day after it expired. "I got this "invitation" today, May 7 (and it was sent by eBay on May 7) to participate in a 100 free listings offer - that EXPIRED on May 6. Sheesh!" The promotion invitation stated: "100 more listings with no insertion fees? Yes, please!"
We also found sellers discussing what appears to be the same incident in several threads.
eBay Bucks Technical Issue
Buyers experienced an issue of their own - an eBay Bucks promotion sent out on May 11th initially wasn't working. "Good grief, another borked promo," a reader said. "This one appears to be a roulette-style game of chance to win 'up to $300' eBay bucks after making a purchase of $10 or more (if you can get there)."
An eBay moderator responded to buyers
later that day, stating, "We did have a timeout issue with the promotion that was fixed at around 9:45 am PDT this morning. Let me know if you're still experiencing issues."
Let us know what you think of the types of promotions eBay is running and if you've encountered any technical issues.