eBay sellers are reporting that they are unable opt out of the Guaranteed Delivery program. In March, we wrote about a letter eBay sent many sellers telling them they would be entered into the program in May, but many said at the time they didn't want to be part of the program and were displeased to learn it was not an "opt in" program. eBay offered them no way to remove themselves from the program at the time.
eBay Guaranteed Delivery
is just that - eBay guarantees buyers they will receive purchases by the date eBay displays for those listings that are eligible for the program and display the Guaranteed Delivery date. In some cases, eBay covers the guarantee, in some cases, sellers must cover the guarantee. eBay has announced, however, that it would cover the guarantee for late deliveries through the end of the year (2018).
In its March letter, eBay told sellers, "We want you to know you're always in control of how you sell. To remove yourself from the program at any time, visit Site Preferences, select eBay Guaranteed Delivery Setting, and click "I want to opt out of eBay Guaranteed Delivery.""
However, during a webinar, eBay managers said sellers would *not* be able to opt out until May.
A reader wrote today, "Several weeks ago eBay notified me that because of my excellent seller status, they were going to automatically enter me into the Guaranteed Delivery Program on May 1st. I have tried several times including today to find a way to opt out of this program but haven't had any success. Is anyone else having this problem?"
The answer is yes, we found several threads on the eBay discussion boards today where numerous sellers said they were unable to find a way to opt out of the program.
During the March webinar, eBay presenters had addressed a question from a seller who asked about opting out, and one of them told the seller, "To clarify on the opt-out, you can do that in May, not right now before you're in, right. You can't opt out before you're in."
As sellers worry about possible problems now that the calendar has turned to May 1st, eBay offered them no update. We sent an inquiry to eBay spokesperson Ryan Moore and the PR team today but received no response.