Pointing to this thread
on the eBay discussion boards, readers said eBay is running a policy test requiring sellers to accept all returns, including instances of buyer's remorse. They were referring to the following statement by a seller on the discussion thread:
"I had further conversations with a patient and helpful supervisor today who provided better insight into the current situation, what is driving this change, and what (little) leeway they have. What was explained to me is that the move to a 30 day no questions asked policy for sellers has been communicated by your marketing folks/returns team to appeals/returns supervisors/reps and we are in a testing phase ahead of official policy rollout in a future seller update."
One thing is certain: eBay policies and practices around returns are confusing!
A rep responding to a seller question on the thread included this statement:
"In a scenario where a buyer states that an item was not as described, but has demonstrated elsewhere that it is a remorse return we currently ask you to accept the return and work with CS on any other options available."
As bad as that sounds for a business owner, it's compounded by the fact sellers are reporting that eBay reps are giving them conflicting information.
A reader expressed their outrage:
"eBay is now forcing sellers to take returns on no-returns, for parts or not working listings even if the buyer admits the item is as described.
"New policy all over the eBay community boards. All SNAD cases no matter what the reason or the circumstances is an automatic refund. Meaning buyers can buy 10 non working listings, keep the one that happens to work and return the other 9 on the seller's dime.
"This is an outrage. For parts or not working listings are not in the same universe as new or functioning used listings and the same policies shouldn't apply to this unique segment."
(SNAD stands for Significantly Not as Described.)
eBay announced in February it will be moving toward a "simplified" returns policy (readers know to be wary when a company uses the term simplify
as it often results in a costlier
experience for the seller). Here's a refresher
for what's changing next month.