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Thu Apr 5 2018 10:22:03

Amazon Gains Entry into Your Home

By: Ina Steiner

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Remember when you had to put a physical piece of metal (otherwise known as a key) into your car-door keyhole to unlock your car? Despite initial skepticism, keyless entry systems for cars are now mainstream, and similar systems for homes have been gaining in popularity. Amazon wants to take advantage of the technology to help it with the challenge of package delivery.

Amazon Key offers customers keyless entry, and also allows "guest access" and the ability to unlock and lock your door from anywhere. Today, Amazon announced it's available to customers nationwide.

It has also tied it into its Prime delivery service, solving a major problem of package theft from customers' front doors. Amazon explains:

"Prime members in 37 cities and surrounding areas across the U.S. have the added benefit of being able to opt in to in-home delivery. Amazon Key in-home delivery is available on tens of millions of items sold on Amazon.com at no extra cost for Prime members. Amazon Key works with Same-Day, Two-Day, and Standard Shipping. Once set-up is complete, receiving in-home delivery is as simple as a click: customers select "in-home" while shopping and Amazon handles the rest."

Sellers know better than anyone this is a problem that needs solving - imagine being able to confirm that a package has made it inside a customer's home - possibly with video evidence to boot!

But what if you're expecting a package from Walmart or a marketplace seller? The homeowner could presumably provide a one-time Amazon Key entry code when they place their order that the shipping carrier could use to open your door to place your package inside. 

It's not hard to imagine Amazon allowing retailers and shipping carriers to integrate with Amazon Key through an API, making the process seamless for homeowners shopping outside of the Amazon platform. If so, Amazon could gain greater intelligence about your shopping habits, giving it a major competitive advantage.

Would you be open to signing up for Amazon Key? Would you be happy if your customers were to do so?



Comments (22) | Permalink

Readers Comments

Perminate Link for Amazon Gains Entry into Your Home   Amazon Gains Entry into Your Home

This user has validated their user name. by: toolguy

Thu Apr 5 10:48:34 2018

I'll sign up for the "eBay Key" service if it's ever offered.

But I'm still not ready to accept Amazon. . .

Perminate Link for Amazon Gains Entry into Your Home   Amazon Gains Entry into Your Home

This user has validated their user name. by: Rexford

Thu Apr 5 11:11:49 2018

In their dreams. Not going to happen in my home. Moreover, I will never have a smart home in any way, shape or form.

Technology can be hacked, and there is no amount of vetting that would make me comfortable with allowing strangers in my home.  And that goes doubly for devices such as Alexa.

I think that if these companies had their way they'd microchip us.

Perminate Link for Amazon Gains Entry into Your Home   Amazon Gains Entry into Your Home

by: FeelingFroggy This user has validated their user name.

Thu Apr 5 11:14:19 2018

One would have to be a total moron to allow Amazon or anyone or thing keyless entry to their home. So say your just dumb enough to do it. Who do you think is going to pay when the dog bites this unknown person or do you really think that your insurance company is going to pay when this unknown person robs you blind..I think not.

Don't be so lazy or cheap. Rent a PO box or use some other delivery service that accepts packages.

Perminate Link for Amazon Gains Entry into Your Home   Amazon Gains Entry into Your Home

This user has validated their user name. by: iheartjacksparrow

Thu Apr 5 14:38:19 2018

What Rexford and FeelingFroggy state.

I have a security system and certain keys have to be pressed to enter and exit the house. I would never, under any circumstances, give out that information to a stranger, no matter how perfect their background check is. Amazon Key and my system password would be all that is needed to clean out my house.

Perminate Link for Amazon Gains Entry into Your Home   Amazon Gains Entry into Your Home

This user has validated their user name. by: Ming the Merciless

Thu Apr 5 15:34:49 2018

It's absolutely incredible that Amazon's Legal Department didn't nip this in the bud.

The number of liability issues are staggering, and I for one would never agree to a waiver. But then neither Amazon nor ebafia would ever be given access to my home for any reason.

Pop some popcorn, kick back, and watch the legal issues arise.

Amazon has gone too far, IMO.

Perminate Link for Amazon Gains Entry into Your Home   Amazon Gains Entry into Your Home

by: TomH This user has validated their user name.

Thu Apr 5 15:57:12 2018

Of course I'm going to do that when Bezos gives me the same info for a couple of his places......

Yeah! Right!!!!!!!!!!!!!!!!!!

Perminate Link for Amazon Gains Entry into Your Home   Amazon Gains Entry into Your Home

This user has validated their user name. by: Ming the Merciless

Thu Apr 5 17:49:52 2018

Buyers who don't understand the inherent greediness and evil of these corporations -- and I submit that would be a majority -- might think this is a jim dandy idea.

Thieves: follow the drones and forget about the trucks!

Perminate Link for Amazon Gains Entry into Your Home   Amazon Gains Entry into Your Home

by: BobNJ This user has validated their user name.

Fri Apr 6 00:23:20 2018

Why would I ever trust them. The current local Amazon delivery drivers just throw the packages on our front lawn and don't even bother ringing the door bell. Can you image letting someone that irresponsible into your home?

Perminate Link for Amazon Gains Entry into Your Home   Amazon Gains Entry into Your Home

by: Rooms This user has validated their user name.

Fri Apr 6 02:05:34 2018

Oh no they won't

Perminate Link for Amazon Gains Entry into Your Home   Amazon Gains Entry into Your Home

by: Chicago48 This user has validated their user name.

Fri Apr 6 07:26:44 2018

Hmmm....do we have data to show how successful the program has been, because it's been running for a year now.  There are TV ads showing how it works and YT vids.  I'm just curious to know the feedback from those who use it.

Perminate Link for Amazon Gains Entry into Your Home   Amazon Gains Entry into Your Home

by: FREDDY This user has validated their user name.

Fri Apr 6 09:24:25 2018

I'm pretty sure no legal problems as Amazon would have you sign an agreement not to sue under any circumstances when you sign up.
Who would have access??  USPS, UPS. Bad idea all around.  

Perminate Link for Amazon Gains Entry into Your Home   Amazon Gains Entry into Your Home

by: DingDong This user has validated their user name.

Fri Apr 6 09:34:17 2018

This will be a hackers dream.
They hack and sell the codes several times to those who love to check out your homes valuables. LOL

Give me a dead bolt and key.

Perminate Link for Amazon Gains Entry into Your Home   Amazon Gains Entry into Your Home

by: Tinker Belle This user has validated their user name.

Fri Apr 6 11:25:50 2018

I would not be so quick to vilify Amazon.  

People are SO STUPID they think this is a great idea!! This ''new generation'' is waaaaaayyyy too trusting of others, and that is the reason ''improvements'' like this are so popular.

I wonder if it is like the keyless auto entry -- criminals can hover in the parking lot with technology that reads the signals sent by the car owner locking the vehicle with its keyless button.  They wait for the owner to leave and then go over and open the car right up.  

I see absolutely no reason this sort of technology could not be applied to home systems - it might need to be able to read transmissions from a farther distance but if this becomes popular I bet it would be productive for thieves to sit in a neighborhood waiting for some house within range to steal the signals from ?    

Perminate Link for Amazon Gains Entry into Your Home   Amazon Gains Entry into Your Home

by: Tinker Belle This user has validated their user name.

Fri Apr 6 11:28:40 2018

@ Ming and others ...

Well thought out ideas, but I would bet that the Legal team will come up with updates - by signing up and ordering items that are delivered, you waive ALL rights to filing any sort of claim against them.  That may be buried somewhere already in the teenytiny type?

Perminate Link for Amazon Gains Entry into Your Home   Amazon Gains Entry into Your Home

This user has validated their user name. by: toolguy

Fri Apr 6 11:46:03 2018

99.99% of people are good!

I highly doubt the .01% are going to be working at USPS, UPS or Fedex!

Besides, if you have that much technology in your house you'll have a camera pinting at the front door and these delivery people know that.

It's not worth losing a job over!

20 years ago everyone said they would never use debit cards!

They're the norm now days. . .

Perminate Link for Amazon Gains Entry into Your Home   Amazon Gains Entry into Your Home

This user has validated their user name. by: iheartjacksparrow

Fri Apr 6 14:58:42 2018

@Toolguy - Just recently there was a story on the local news about a UPS driver who would deliver a package, and a guy he had riding with him would then jump out of the truck and steal what the driver had just delivered. I doubt that the driver was worried about losing his job, otherwise he would not have engaged in such activity.

To say that 99.99% of people are good is your pot brownies talking. Between thefts, murders, rapes, etc., I'd estimate the goodness factor of the human race to be no more than 40%.

Perminate Link for Amazon Gains Entry into Your Home   Amazon Gains Entry into Your Home

by: Beth This user has validated their user name.

Fri Apr 6 17:56:44 2018

no keyless entry for me from any venue.   Sheesh I don't even give my family keys (except the 2 that live here)  

Perminate Link for Amazon Gains Entry into Your Home   Amazon Gains Entry into Your Home

This user has validated their user name. by: Ming the Merciless

Fri Apr 6 20:28:40 2018

@Tinkerbelle

I think the law is pretty clear that it's the vendor's responsibility to get a package delivered. I don't think any TOS or UA could legally compel buyers to waive their legal rights. Contracts must be conscionable, and entered into by at least two parties willingly WITHOUT COERCION.

Perminate Link for Amazon Gains Entry into Your Home   Amazon Gains Entry into Your Home

by: mcposty This user has validated their user name.

Sat Apr 7 12:44:39 2018

As if scammers would ever use such a service.

Perminate Link for Amazon Gains Entry into Your Home   Amazon Gains Entry into Your Home

This user has validated their user name. by: The End

Sun Apr 8 14:49:06 2018

No it doesn't.

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