|Tue Apr 3 2018 21:29:20|
eBay Hampers Negotiations of Luxury Goods
By: Ina Steiner
When you're shopping for items that cost tens of thousands of dollars, you expect to be able to communicate with the merchant and perhaps engage in some haggling - especially if it's on a site like eBay.
But a reader who sells luxury goods said he's been swept up in the eBay crackdown on buyer-seller messaging. "I can barely conduct business on eBay," he told me.
He submitted an example of a recent transaction that he almost lost due to the "message robots."
He wasn't able to send the message to the buyer and it took him 15 minutes of X'ing-out certain words in the message before eBay would let it go through.
Some of the words he's found to set off eBay censors: cash, fees, resale, shipping, offer, purchase, insurance. For example, he was unable to include this sentence in one of his messages: "I also offer full credit back if you want to change your mind for something else."
He said it's also a problem that eBay doesn't want buyers to speak with him on the phone - who wouldn't want to talk to the buyer when purchasing a high-ticket luxury item?